-
November 2023 by Brainwave Media
First let me say, the team at Commercial Business Machines is AWESOME!Here's why: They provided remote tech support for a Kyocera printer I was servicing at one of my client's office 3000 miles away -- and the machine was not even under contract with them!Back story: My nonprofit client called me to their offices to fix a paper jam in the copier. I couldn't figure out how to clear the paper jam code after following my usual protocol so I turned to Youtube University to conduct further research.I came across a video by CBM and it provided the best explanation for the problem I was experiencing, but I still had an outstanding issue.I called the phone number on the video and the receptionist that answered the call was pleasant and courteous. I explained to her that I was not a current client of theirs, and in fact, I was clear across the country in NYC, but after explaining my issue, she took my number down and said she would have someone get back to me.Within the hour, Greg called back and walked me through the steps to clear the code. When that didn't work, he had one of his techs reach out to me and show me via text step by step how to resolve my issue.This was one of the most outstanding customer service experiences I have ever had in my 30 years of business -- even though I was not actually one of their customers!To any business owner considering CBM for their commercial grade copier, printer, fax, and service needs in the Greater Salem Oregon area, I encourage you to not second guess going with this awesome team of knowledgeable and courteous professionals. You will think you signed up for Allstate because you will be in such "good hands".Thanks so much Greg and team. You guys made me look like a Rock Star to my client with assistance from all the way across the country!- Lou
-
August 2023 by Elaine Smith-Koop
My law office has used CBM for years, for copiers and service. Sean and Greg always go above and beyond expectations. If there's ever an issue, they fix it the same day. And we love our Kyocera copier.
-
June 2023 by E Hoffman
I have worked with Gregg & Robbie for over 20 years. They have been fantastic - honest & caring. They will go out of their way just to make the customer happy. They are like extended family to me.The only place I will get my copier from!
-
January 2023 by Ron Welter
Our law firm, Kevin L. Mannix, P.C. has been a customer of Commercial Business Machines for years. CBM consistently goes above and beyond for our office. They are a great partner always concerned with our continued success!
-
January 2023 by Becky Frank
CBM has been a sponsor of the Sublimity Harvest Festival for years, and they take very good care of us! Gregg, Sean, Robbie, all of them are wonderful to work with and make our festival lives so much easier by supplying us with top of the line equipment and quick customer service. Thank you CBM, you guys ROCK!!!
-
January 2023 by Erin Wells
The guys at Commercial Business did a great job in bringing out our new copier in and setting everything up perfectly.
-
January 2022 by Martha Debnam
If you are looking for a company that stands behind their product and services, this is the one for you. We have been with this business since 2011. They are customer driven, it feels like they genuinely care and that speaks volumes. Thank you Commercial Business Machines!!
-
January 2022 by alex serkalow
My wife @ I run a small medical office. Our old brains do not adapt well to technology. Our old Xerox copier/fax finally bit the dust. After several mistakes in looking @ buying, I came across Commmercial Business Machines. What a breath of fresh air. After years of medical practice, I can spot bull. Learning the history of the copier industry was very enlighting to me. There was no push by staff, very down to earth, everything was explained simply @ concisely. Greg helped to pick out a kyocera at a great price which has been serving us well. Sean delivered to our office and was very helpful in mating the copier/fax to our computers. It was a outstanding performance. Later that same day Greg followed thru by coming by to check if we had any questions. Outstanding service like it used to be in the good old days .You definitely will get honest answers and equipment that is customized for your specific needs. Only regreat is that we did not get the chance to walk away with their 2 dogs. Alex @ Sheila Serkalow
-
January 2022 by Susan Kanode
In searching for a new printer for our small office ran by volunteers I came across this company. The service I received was outstanding, it was like I was a CEO of a large corporation. They truly went above and beyond to get us up and running and to make sure all our service needs were met. They continue to provide excellent customer service.
-
January 2022 by Kathy White
My second lease with CBM obviously I am satisfied with there service or I would not be repeating it. Remote access is a wonderful tool, Unless my machine needs a part everything runs smoothly. Exactly what a business needs
-
January 2022 by Janice Coria
We have worked with Commercial Business Machines for years, and havereceived excellent service and support. We just got our second Kyocera and Gregg and Sean provided excellent training and guidance to the staff.I would recommend Commercial Business Machines to anyone in need of quality equipment and quality service from a well trained and eager to please support team.
-
January 2022 by Alex S.
My wife @ I run a small medical office. Our old brains do not adapt well to technology. Our old Xerox copier/fax finally bit the dust. After several mistakes in looking and buying, I came across Com. Business Machines. What a breath of fresh air. After years of medical practice, I certainly can spot Bull. Learning the history of the copier industry by Greg was very enlighting to me. There was no push by staff, very down to earth, everything explained simply @ concisely. Greg helped to pick out a kyocera at a great price which has been serving us great. Sean delivered to our office and was very helpful in mating the fax/copier to our computers. It was a outstanding performance. Greg followed thru by coming to our office later that day to check if we had any questions. Outstanding service like it used to be in the good old days. You definitely will get honest answers and equipment that is customized to your specific needs. Only regreat is that we did not get the chance to walk away with their 2 dogs. Alex @ Sheila Serkalow ND
