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August 2024 by Troy Alan
I had a great experience with these guys. They fixed my truck in a very timely manner and worked with me on price as well, also explained everything thoroughly. Highly recommend!
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July 2024 by Jean Murphy
Very friendly staff and great return time on getting my repairs done, will definitely come back again! Thanks CCT! I will recommend them for any transmission or engine repairs!
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June 2024 by Andy Frank
The adage of "you get what you pay for" came true with my experience with Cherry City transmission. They were by far the least expensive estimate and well... I got what I paid for.
Round 1: I took my Subaru to get the clutch repaired. They got me in quickly and completed the job in a timely manner, BUT... it then had a new clunking noise, so I took it back.
Round 2: They found that they hadn't tightened an engine mount bolt. They tightened it and said I'm "good to go". Pretty shoddy and unsafe work. And it STILL had a Clunking noise so back I went.
Round 3: They said they found where the brake shield had gotten bent during the repair, and they bent it back and I was “good to go”. I went to pick it up after-hours and I didn't make it 50' before clunk-clunk-clunk. So, I left it there. Do they not test-drive after making repairs?
Round 4: I went back and the owner finally agreed to go with me on a drive. It took a bit to reproduce the clunk and in the process he insulted me by trying to claim the noise was always there and that I'm just now attuned to it. Categorically false! I got it to make the noise and he agreed there was a problem, but still tried to deflect any responsibility.
Round 5: He agreed to replace the CV axle if I pay for the part, and I agreed. He later called and said, instead of replacing the axle, they greased the old one and that fixed it. So back I went. I made it home without any clunks. Time will tell.
I couldn't understand why he backed off on his promise to replace the CV axle and why he was so confident that a little grease on the axle would fix the problem. While this last fix did seem to quiet the clunk, I am suspicious of his claim that grease fixed it. Considering all the other mistakes they made and lack of quality control, perhaps there was something else they discovered that they weren’t wanting to fess up to?
The bottom line is that they made a lot of careless mistakes and released my car numerous times with obvious issues. I had to really pester them to get it right. I was weeks without a functioning car and between me and my ride helpers it took at least 10 roundtrips to the shop. They ultimately took care of the problems but I have little confidence this job was done correctly.
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April 2024 by sandra schneider
I've had my transmission for 7 years and I can't express the true love for my car, she still runs like it was yesterday. Thank you all who sweated on my baby and gave her a new heart.
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April 2024 by m m (Blackcvpi)
Had my clutch replaced here and so far everything has been great. They beat the price of all the shops I called. They used quality parts and the service was done quickly.
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February 2024 by The Om Gnome
Took forever to get back to me and then didn't have the skills to do the job.
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February 2024 by Vanessa Clark
I've been bringing my vehicles here for service for many years, and plan to continue. The owner and staff have always been helpful and honest with me. I'm so thankful to have a shop that I trust in town!
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February 2024 by ESPVR V
Tried to bring my car here for differential flush. They recommended I go to jiffy lube. I’m not a huge fan of being turned away from an auto mechanic for auto work but at least they were nice about it and saved me a trip down.
**Update** Changed to 1 star for verification of poor customer service via reply. You can be nice and still offer poor customer service. You never once asked me my timeline, I had several days to leave my car with you for simple services but you never asked me anything. You just pushed me to another shop that couldn't even provide the proper service. It is better to ask what people need rather than tell them what they need.
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February 2024 by Sophoria Rin
Excellent service and fair price. Workers are very helpful and the owner is pretty cool. Would definitely use their service again. ?
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October 2023 by xay laos
The only shop I trust. We drive from Portland to have them work on my vehicles. When you find the shop that works for you it's worth the drive. They've maintained a vehicle I own known for issues but it's so fun to drive I can't give it up. I haven't had issues with it since I've been using them... they keep me on the road!
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October 2023 by Kevin On
It’s excellent people and quality work. These guys are the premier shop in west Salem area. This is a great place to get your vehicles serviced. Great customer service. They are very efficient. We have been going here for about 6 years and all our vehicles go here. Don’t go anywhere else.Services: Transmission
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October 2023 by Thai Mofo
Great place, very good mechanic .friendly service and a fair price.the owner went out of his way to help me out with my truck. ThanksService: Transmission
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October 2023 by hello
The hard-working crew gets the job done. Wright, they know their stuff.
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October 2023 by Nitsa Soeun
Friendly and gets the job done
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September 2023 by Larry Edwards
They fixed a problem that others were not able to fix
