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March 2024 by Patrick Hare
Jeff and his team were quick to bid our flooring job. From the first point of contact to the finished work, Cherry City Interiors was great to work with. They went above and beyond to fix previous contractors mistakes and their work greatly sped up the selling process of our house. Communication was fast, clear and efficient. I would work with them again and recommend them as premier flooring installation pros.
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February 2024 by C J
Melissa our sales rep was excellent in helping us selecting the new lvp floors to install. We highly recommend Cherry City for all your flooring needs.
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December 2023 by Patrick Ludwikoski
Amazing experience. Had the entire floor redone with luxury vinyl. Price, availability, quality of materials, installation, customer service, friendly people, on-time completion, follow up to ensure our happiness, all of these exceeded our expectations. Highly recommend this company for all of your interior needs from flooring, to window treatments, tile, cabinets, countertops, area rugs ... just great to work with all around.
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December 2023 by Ed Heinlein
Brad is amazing. He knew just what we needed when we needed to replace flooring that came with our new home. Can be overwhelming the amount of choices they have. He also wants his customers happy and looks for opportunities to reduce the price you pay. Installers were great as well. Very social with strong communication skills. An all around great experience. Would highly recommend their services.
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November 2023 by Kevin Holub
Choices! They have a lot of flooring choices to give your home a true personalized feel. The staff is friendly and knowledgeable, ready to assist you. Appreciated being able to check out their sample boards to get an idea of how it will look in your home.
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April 2023 by Jesse Greene
Love this place! Love the price! Love the quality! I am not a professional carpenter or installer. Cherry city was able to help and guide me to the correct product for the correct application. I would of been wrong with my google decisions that I originally showed up to purchase. Everyone I talked to during my visit was super helpful! Even the loading dock. Good Job Guys! So glad we skipped Home Depot!
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April 2023 by Pat Rausch
Cherry City did a great job helping us find and coordinate a living room carpet and helped with binding the edges. They have a huge selection of floorings and saved us a ton of time by taking us right to the styles we were looking for.
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March 2023 by Cody Hannan
If I could give zero stars I would. After talking with one of the owners (Seth), their designer (Jenn) lied from the outset regarding their services. After almost five months, we never got a bid.Started talking with them in early November and they gave a very good first impression. We wanted to remodel a room with a laundry closet and half bath into a master bedroom with an ensuite bathroom and had asked if they could act as project managers which they confirmed in the first email back, "I am both a designer and project manager so I will be able to help you on both...you get to enjoy the ride and we take care of scheduling and project management!"They backtracked just about every promise, lost measurements, forgot aspects of the project, and about two-week-long delays in email responses where they wouldn't answer direct questions. Gave them the benefit of the doubt during the holidays but the trends in communication continued afterward.The highlights:- Promised project management and then backtracked 2 months later saying "I'm pretty much out of the process" and "This will be a mostly [contractor] thing, I'm just your design end for finishes"- Promised 3d designs/drawings "You'll be getting a 3D rendering for that to approve" and then backtracked a month later when we asked about it "3D renderings are an extra design fee" and even then it sounds like that would have just been the vanity: "If a complete rendering of your vanity is something that you are interested in"- The master bedroom parts of the project were suddenly considered extra: "[The contractor] can speak to the budget of all those extra things being added into the budget"- What really killed it was that the contractor provided by the designer didn't understand their license and found out they couldn't do the job after almost 5 months of planning, having subcontractors visit, various onsite meetings, etc.We held out because we had faith in the contractor even with the designer backtracking since the contractor seemed more engaged in the project and was working with us, but the licensing news just killed it - along with the subsequent call with the owner confirming the designer lied to us about their services. According to Seth, we "misunderstood" their services and their employee only provided an "impression" she would do the above services. You can judge for yourself but for us, it was too good to be true.
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February 2023 by Katie Grainey
Cherry City has a really nice variety of flooring to choose from. Their staff was super helpful with any questions I had. The crew who came to remove the old flooring and install the new one was very professional and did a great job with the installation.
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February 2023 by Carol A Murphy
Cherry City has lots to chose from and friendly staff to help you find what you need. Our carpeting project got ordered and installed right on schedule. Big shout out to the installers who did an excellent job!
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January 2023 by Emilie B.
The installation was a nightmare. The installer was complaining about the tile we chose being difficult to work with (if your installers can't install the tile then don't sell it!) the large areas of wall came out good but the areas that required a lot of cuts look terrible. The installer took much longer than it was supposed to and at one point sent someone else to finish who didn't have tools and just left. When he was "finished" there were gaps in the grout, big gaps around the outlets and he left a huge mess and got grout all over the floor (this was a tile backsplash). After complaining the owner came out to look and did acknowledge what was wrong but still tried to gaslight me and insist that the installer was actually really good tried to put some of the blame on the tile again even though some areas are perfect so clearly not the tile. Ultimately they did fix some of the issues and took a tiny bit off the cost but two areas still look bad and we're stuck with it. Do not use them!
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November 2022 by CJ Kees
Recently, my husband and I went to the showroom to check out carpet, hardwood flooring and tiles. We walked through the entire space and we were never offered help or even acknowledged. Only on our way out the door did an employee say "hi." Just that, "hi," still never offering any assistance or interested in our potential business. Needless to say, we took our business elsewhere.UPDATE on owner's response: Or the employees could just be busy goofing off and talking amongst themselves at the front desk. And still doesn't explain why the guy who said "hi" never offered any assistance??!! ?But I appreciate your response and effort to improve things.Thank you.
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August 2022 by Rosemary Iavenditti
Cherry City did an excellent job. We had a short deadline, and they found an installer who met our needs. He did an excellent job installing the carpet. We have had multiple complements.
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August 2022 by Ross Brow
Came in needing some custom area rugs cut and delivered. Cherry city had great options and hit their estimated deliveries as scheduled. Really appreciate their product and service.
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August 2022 by Douglas Wardell
As a remodeling contractor, we have used Cherry City Interiors for products and installation. We have sent many of our customers to them and they are always helped in a professional way and get our customers what they need!
