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October 2023 by Rannae G
Best automotive repair experience. The staff are super friendly, pricing is fair, and the service and treatment I received was beyond expectations. Honest people who genuinely want to help. I will always return to Certified Automotive for future needs. Thank you!
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October 2023 by Lisa S.
Great team of workers! They were detailed in troubleshooting my 2016 Ram diesel fuel leak. I had a small incident that happened when I had my truck there... they accidentally dented my truck while taking out my exterior tank. When I brought it to the attention to the owner, Aaron, he immediately sent me to an auto body repair shop and had it all taken care of!
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September 2023 by Willa-Jo Wonder-Pug & Friends
Please disregard all negative reviews. These are some of the best most authentic human beings I've ever met. They saved me thousands of missed opportunities by getting me taken care of. I still can't believe they charged me a very fair price. I've been through MANY mechanics, and these guys, by far, are the best.Anyone on here giving negative reviews must have asked for their poor experiences. When will people realize that you give what you get. They gave me all the possible negative situations that could occur. But then continued to completely blow those possibilities out of the water.I love you certified automotive. My person I spoke with was John, he was very fun on the phone, something completely unheard of in this industry.My husband will be in shortly to buy you all lunch!
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September 2023 by Lela Yax
Great company! They go above and beyond and do excellent work. They truly try to get business vehicles in and out to support other businesses! Highly recommend!
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September 2023 by Tabby G.
I called this morning in a panic as I had just purchased a pretty pricey part for my car and came home to realize that I didn't have the tools to get the job done. I was seen immediately when every other shop was going to have me wait a week at minimum. My check engine light was on and I was concerned. I was treated with the most kindness. Aaron was beyond amazing. I will never take my car anywhere else for needs for my vehicle. If you are considering where to take your car, look no further. You will be taken the best care of here!
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September 2023 by Cortney G.
These guys are great! I thought my Honda Fit was done for but they found the problem and fixed it within a week. They're a little pricey but very thorough and worth every penny. I'd definitely be going back for any of my car's services.
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August 2023 by Miranda Strom
Fast and friendly service. They got my work truck in and diagnosed within a few days. Very satisfied with the service, Wes was also very thorough in explaining what was going on and how he fixed it. Thank you.
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August 2023 by Mikayela Welty
Always gets me in quickly, fast service, great pricing! Always very satisfied with the work on my car and going above and beyond to make sure that I’m taken care of! Highly suggest them to anyone I know. Definitely the only place I’d go for work on my car.Services: General repairs & maintenance
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August 2023 by Mike Wagar
I have been going here for years and have had good service for the most part. I had routine maintenance done on my honda pilot several years ago at 105,000 miles. Multiple parts have failed multiple times from what was replaced in the last 40,000. The harmonic balancer and tensioner pulley to be precise. Most of which was covered under the parts warranty, but I did have to still repay for some labor. They did finally order Honda parts and it has been seemingly fine.Fast forward to last week. I had the oil changed on my Fusion, break fluid flushed, coolant leak that they said I had, but couldn't find a leak. Still charged me for it. Replaced the AC belt and I thought I needed spark plugs. I didn't remember that they had been done 25,000 miles ago. At least they were honest about that. Upon further inspection the porcelain was cracked on a couple of them, so they replaced them under warranty. All total $443. They had the nerve to call me the next day ask for another $20. Because they forgot to bill me for the AC belt. I have spent thousands of dollars there and they are worried about $20. Didn't feel it was worth arguing about it. They could have chose to eat the $20, but didn't. The convenience of being close to work isn't worth it anymore. I just won't go back.
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July 2023 by Steve W.
Aaron and John seem like nice guys but talk about expensive! Timing belt shouldn't cost over $800! Rip off company! Aaron Just bought this company and has a lot to learn! so the serving you since 1990 was with different owners! I've dealt with John for years but with the increase in price. I'd rather go to PM automotive. Lower your prices and people might come back. Employees look like rejects from other companies like Skyline Ford! I see you in there dude
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May 2023 by Disorganized Chaos
Look elsewhere..A while back I became a Triple A member and decided that I would try one of their Qualifying shops for some car repairs for my Dodge Caliber.After using my scanning tool I discovered that the transmission control module was having issues I told them my suspicions and told them that if I could get the part ordered and get the transmission control module replaced That's all the work I needed to do As I had gone to my local mechanic 1st to get a diagnostic as well.They told me that they would prefer to do their own diagnostic And After going over rates with them I told them that I had a diagnostic from a trusted mechanic And would just like the new part installed.The mechanic I was speaking with over the phone informed me that the car. Still might not work and ask what I was planning on doing if that happened.I told him that if after the repairs it still didn't work. I would take the car back as is. He proceeded to laugh at this point And told me it was my call.After ordering the part and getting it installed. Surprise, surprise the car still didn't work. Deciding to take the loss on this I asked for a diagnostic After they completed their diagnostic they told me that there were a variety of issues with the vehicle and that it would cost well over 3000 additional dollars. I decided to cut my losses and try my usual mechanic. And ask for my diagnostic and a print out so I can show it to the next mechanic. And was told by the mechanic printing out the diagnostic to sit in my lazy chair and read it.Certainly annoyed I took my vehicle back to my usual mechanic and he inspected their work. He discovered that everything was indeed hooked up Correctly except for One part on the transmission control Module he then fixed it with a zip tie (at no cost) and did not know what they were talking about with the additional repairs the car needed.( side note ever since that minor subtitle repair the cars worked great ever since)I paid for a 3rd diagnostic from a different mechanic. Just in case for some reason my trusted mechanic was trying to pull a fast one on me and after taking it to the Dodge dealership and getting a diagnostic They also found no correlation with the additional things that certified automotive Tried to rack up on me.For your sake just move on to a different mechanic.Service: Transmission replacement
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May 2023 by Deanne Ford
This is a great place for repairs and maintenance. Very honest and appropriate pricing. I highly recommend!
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May 2023 by Shannon Valdez
They always make sure my suvs are running correctly. So I can continue to use my biz cars. I Don’t want to let down any customers, by a broken down car. They are the only mechanics I trust. You what what you pay for. Cheap is always the way, yet you don’t want to go to the ones that make you over pay for part your don’t need. Don’t be scammed by others. Certified Automotive is the way to go and trust. And they are the onlyOnes that do my oil changes
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April 2023 by Oregon Kayak Tours LLC
They always make sure my suvs are running correctly. So I can continue to use my biz cars. I Don’t want to let down any customers, by a broken down car. They are the only mechanics I trust. You what what you pay for. Cheap is always the way, yet you don’t want to go to the ones that make you over pay for part your don’t need. Don’t be scammed by others. Certified Automotive is the way to go and trust. And they are the onlyOnes that do my oil changes
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April 2023 by esther folsom
I have been coming to Certified for years. You can’t find a more honest automotive shop in Salem. They are incredible! They go the extra mile to take care you get the right diagnosis and it is a far cost. I couldn’t recommend them more!!! -Esther WeltyServices: General repairs & maintenance
