-
December 2023 by Sharon Mossor
This credit union has been wonderful the employee that work there are really caring and are an asset to the credit union., i have never run across one person working there that is not friendly, caring, professional , and helpful. I have been banking at a large bank for 40 years and their customer service is the worstni have encountered lately. I will move my accountsvin the near future, and that bank has nothing in it worth staying there for in fact i plan on opening another account at willamette credit union soon and if i have the money i wii move my money to them. I give then outstanding on every thing they do.
-
October 2023 by Dylan Wilcox
Have had an auto loan with them for just over 1 month. Nothing but problems. I’m about ready to just park the car in their parking lot, light it up and leave it there for them to repo. It’s not worth dealing with them anymore.
-
September 2023 by LA LEYENDA DE DON RIATAS! Carlos Alvarez
I had the privilege of being helped by a wonderful employee named Kristina Aldrich… she was the most professional, helpful and polite person I have ever dealt with while making banking transactions. Good for you to have such a Wonderful team member serving your Customers!
-
September 2023 by J T
Worst credit union in the valley. They are thieves. They continue to charge you after you close accounts. I would steer clear of tgis fake bank
-
August 2023 by Roger R.
This place is a place to avoid. I am thankful I have another credit union that is far superior. We sadly financed a car with this bank and even a simple attempt to change the auto payment is a feat not for the meek. Several calls, messages and 2 online forms later we can only hope it correct. Inconsistent customer service, you may get someone nice, you may get a nasty replies. We even bother with a place like this when there are so many others that are far superior.
-
July 2023 by Shawn Shukle
I have banked with a credit union my entire adult life and have always found them to be the most helpful and least bureaucratic of financial institutions. CWCU however is the worst credit union I have been a member of. The customer service is inconsistent at best. And the crazy red tape I have to go through to bank there is ridiculous. My banking is irregular because I am paid exclusively on commission. So my checks vary drastically in timing as well as in deposit amount. I just deposited a large commission check knowing that not all of the funds will be available immediately. I am used to this, but do expect to have access to a portion right away. (I’ve got bills to pay!)Imagine my surprise and frustration when I discover that all of my funds are being held up for the next 10 days. No valid reason for this. I am livid.
-
July 2023 by Shawn S.
I have banked with a credit union my entire adult life and have always found them to be the most helpful and least bureaucratic of financial institutions. CWCU however is the worst credit union I have been a member of. The customer service is inconsistent at best. And the crazy red tape I have to go through to bank there is ridiculous. My banking is irregular because I am paid exclusively on commission. So my checks vary drastically in timing as well as in deposit amount. I just deposited a large commission check knowing that not all of the funds will be available immediately. I am used to this, but do expect to have access to a portion right away. (I've got bills to pay!) Imagine my surprise and frustration when I discover that all of my funds are being held up for the next 10 days. No valid reason for this. I am livid.
-
May 2023 by Matthew Orser
I got a loan through CWCU and have never had a better experience. Every person I talked to has been friendly and very informative! Their communication has been absolutely top notch. I paid my loan off today with Ginaveve (sorry) and it was very prompt. The only place I will get a loan from from now on. Thank you guys for being so amazing every step of the way!
-
May 2023 by Robert Stemen
I deposited a check into my bank account and it’s on hold for one full week! Is this a joke?
-
April 2023 by Maksim Borkin
CWCU has overall been a great experience. I had an auto loan with them which I paid off early, with no penalties. After the fact there was a bit of miscommunication which was easily resolved with, Sarah. She is incredibly knowledgable, patient, and caring. She went the extra mile to answer all my questions. If you are looking for credible Credit Union, I would highly consider CWCU.
-
February 2023 by Frank Vedack
This place is full of incompetence and lies. Predatory practices at the very least.I recently purchased an off-road vehicle. The company I purchase the 2023 Polaris through signed me up with Central Willamette Credit Union. It was a fairly smooth process.About a month later I received a letter in the mail (I was never told in the first place) reminding me I needed to get insurance on this off-road vehicle. Our loan is on auto pay so we didn't think it was urgent.My wife contacted our insurance company and the next day 12/8/22 they faxed over proof of insurance.A couple weeks later we received a letter stating that Central Willamette Credit Union purchased insurance on our behalf. This insurance company low and behold is owned by Central Willamette Credit Union. The insurance they purchased on my behalf is $378 per month. My insurance company is less than that for the entire year. I was never contacted by phone to let me know this was happening.After discussion with Two associates of Central Willamette Credit Union. Genevieve and Justin I was told to have my insurance company backdate the policy. This practice is illegal.The letter I have from this "insurance company" said they are billing me from 11/01/22 to 12/08/22. Right on the paperwork it clearly states my policy starts 1/13/23.I will be seeking legal council over this matter and will be in touch.Regards,Frank Vedack
-
December 2022 by Jaimie E.
Cheerful customer service and no ridiculous fees on checking accounts that don't make a certain amount each month. Way better experience than the bigger banks I've had accounts with. Reasonable interest rates on credit cards. Love the mobile app, super easy to use.
-
September 2022 by Ronelle Franklin
This bank is terrible. Had an auto loan with them and they not only mismanaged the account but gave me blatantly wrong information. I would be told on the phone I could do one thing, then when I called to make the payment or change something the next person would tell me that wasn’t possible. When I started asking for things in writing it would go from, yes you can, to no, I’m sorry we were wrong, you can’t actually do that. The staff does not know what they are doing and cost us so much extra time and money in the process.
-
August 2022 by Bill Neal
Wow, I personally have had great luck with Central Willamette Credit Union for the past six years. The offices to do my transactions through are In Albany and Corvallis. Their professionalism is a 10, their customer service is a 10 and several times when I deposited large checks from other banks, credit Unions and 401 withdraws the money was made available that day. It don't get not better then Central Willamette!!! The star rating I gave them was a 5star but for some reason it only shows 4.
-
August 2022 by Ethan J
Horrible customer service, if they can't answer a question they just hang up on you. The online banking is garbage.Update 7/13/2022Have had several problems with them throughout the term of my vehicle loan.-They would often charge me hundreds of dollars for a forced insurance policy, because THEY screwed up and did not process MY insurance through Geico. This happened at least 5 times. Every time I have to spend the day on the phone with CWU, my bank and my insurance.-They've charged me late fees when I wasn't late with any payments, and when told these fees would be removed from my account, they weren't.-After finally calling and confirming my final balance, and making the last payment, I waited a week to call and ask about my vehicle title. They told me I still had a remaining balance "because of interest"... even though they confirmed my balance the previous week.Absolutely avoid this headache.
