Capitol Subaru

Most Recent Comments

• November 2023 by Emily Gribben
  The sales experience here was top notch. Dan was our salesperson and he was so helpful from the time of my first email. He found us the exact car we wanted and the price was definitely the best I had found. Well worth traveling there! Dan took so much time showing us everything about the car, he was so professional and knowledgeable. The financing process was also quite easy and our business manager was great as well. I highly suggest buying your subaru here and ask for Dan!! Thank you!
• November 2023 by Nuke Diver
  Huge thank you to Capitol Subaru of Salem and special shout outs to Tyler and Eric for all the their help in helping us get back on the road again when our Forester had a coolant bypass valve failure while driving from Washington to the Bay area. We manage to get to the dealer late on Thursday so had to stay overnight. They got the car back faster than we expected and were so helpful in getting us a loaner and finding local accommodation that would take dogs. All the work was warrantied and we had never been to the dealer before but you never would have known it from the service that everyone provided. I would be a lifelong customer if they weren't 700 miles away. People in Salem Or that are looking at a Subaru have a great option available to them!
• October 2023 by Christy C.
  I asked my husband not to buy from Capitol. They were so pushy when I went there years ago. He still wanted to check it out, so we went with his Jeep ready to buy a Subaru. Worst experience and purchase of our life. They kept asking him if he was going to buy without even giving a price on the Jeep. He finally did, but I felt so frustrated at the experience of looking there, I wouldn't go back for the purchase. A few years later, when he was hit by someone and needed repairs, again it was the WORST experience ever. He was hit in May. He took his car in and out of their repair shop this year and got his car back in October after a zillion excuses as to why it wasn't fixed in the meantime. Yesterday, after a week of having his car back, he couldn't roll up his window. I could go on, but let's just say he is now willing to get a Toyota and we will be going to Lassen Toyota in Albany, because I have had great experiences there.
• October 2023 by Jeff Irwin
  These guys are extremely helpful. They really came through on my girlfriend's car by providing a late night loaner and a timely repair. I can't guarantee they will make a future sale from us, but they will definitely be the first place we go when we start looking for a new car.By the way, their waiting area is great. I looked at it and thought to myself, I just want to hang out here for a while. :)
• October 2023 by Harbinger Performance
  We cannot say enough great things about Capitol Subaru and the folks who work there, Alex Iker (Salesman), Chris DuPont (Sales Manager), and Harrison (Finance Manager) were all excellent examples of professionalism. They were prompt, courteous, friendly, not pushy, just genuinely cared about us and ensuring our experience was a positive one. There were no slight of hand numbers games, no shady car dealer tactics, no pressure to buy add ons or extras we didn’t want, straight to the point no games car sales by people who actually care about their customers. We will definitely be going back to Capitol Auto Group from now on! A special thank you to Alex and Chris from the sales team for making our car buying experience the best it could be!
• September 2023 by Amanda Johnson
  When searching for my dream car (back in March 2022) I went to several dealerships in Eugene where I went through classic bullying tactics (taking my keys so I couldn’t leave, running my credit upwards of 12 times, etc). I found a beautiful white 2019 Subaru Outback online that ticked all of my boxes (being sold by capital Subaru in Salem). I got in contact with Nick Stapleton, and he vowed that he wouldn’t give me another bad experience. I would say that he (and the other staff at Capital Subaru who handled my purchase) exceeded my expectations. I made the trip up to Capital Subaru to do a test drive and was greeted with outstanding professionalism (and my dream car, exactly as pictured). The respect and clear communication I received by Nick S. and Nick (in billing) emulates how car buying should be. Nick S. even triple checked that the car was detailed to perfection after the papers were signed. Over a year later, my car is still fantastic and I am still immensely grateful for how they helped me. The next time I buy a car, I will make the trip to this dealership (no matter where I am in Oregon), because I know the service is worth it.
• August 2023 by Lantz S.
  To piggyback on what my wife said about the service we received on our Crosstrek, we're not saying the code read and diagnosis should have been free. We understand that an auto parts store could have only told us what the code indicated as a problem. My issue is with the fact that we had scheduled an oil change anyway and when the tech determined that an oil change could possibly clear the code, that's what they did and it did in fact clear it. Am I thankful an oil change is all that was needed? Yes. Do I understand that they had to take time to recheck to be sure the codes cleared? Yes. What I don't understand is why they couldn't reduce the charges when I asked. I got the same answer given here, "we have to pay our technicians." I guarantee you didn't pay them $160. Considering the requested and scheduled service we came in for cleared the problem and no further diagnosis was needed, it wouldn't have hurt you to charge something more along the lines of $60. It doesn't take that long to read a code. I get that you have your industry standard charts for every type of work that can be done on a vehicle and that it's your right to charge that, that's why I paid it. But I'd rather go to a mechanic who charges for what he actually does and who tries to keep costs down for me than a dealership that clicks the boxes on a computer screen for each thing they can and doesn't consider reducing charges when a situation like this occurs. $160 is excessive for the work that was done in this case. I'm a service tech in another industry and I understand overhead. But I advocate for lower charges for a customer when I fix one problem and it solves other problems.
• August 2023 by Diana S.
  We want others to know of our experience with Capitol Subaru Salem OR, with utter disbelief, how the service department handled our oil change for our Crosstrek. "Keep you completely satisfied is our goal, 'Completely satisfied' is the only passing grade" We are anything but satisfied with the service that we received! Dealerships have a known reputation for up selling and charging for items not actually needed at overly inflated prices. As a consumer, I generally avoid ANY establishment that operates in this manner, however we have also heard that dealerships want your car to run well and want you to be satisfied and likely to purchase their vehicles in the future. We purchased an extended warranty, so decided to frequent dealerships, to see if our opinion of dealership service departments would be changed. Our normal practice is to take our cars to small local shops where we know them and have used them, so we know they are honest and reliable. We have had situations where a dealer gave us a big list of ailments, and when we followed up with our trusted private shops, they looked at the "reported issues" and told us to bring the car back when it actually needed something. Among the recommendations that we were given this week were replacements for the windshield wipers, which we had recently replaced, this tactic made us wary of all the recommendations at that point! We brought the car in for an oil change appointment. On the way to the appointment some warning lights went off, including the check engine light, and we let the Service Advisor know this had occurred. After looking at the list of recommendations and we called to find out what corrected the codes and she said that the oil change would do it, the code "diagnosis" was for the very thing we brought the car in for in the first place and it fixed the problem, BUT they still charged us $160 to read the code, parts stores read these codes for free. We understand that the techs had to check and verify and would have understood a nominal charge, but $160 to read the codes, to determine that the already scheduled oil change could clear them then verify it? That seems excessive! According to the message we received back from a service manager, the codes were due to the oil being dirty and low. We were surprised that if the oil was so low we did not receive an oil low warning from the car? He stated that the code showed the cam shaft timing was off, due to the oil being found to be dirty and low, so they started with the oil change and rechecked the code, stating that the code was gone after the oil change. Great! Problem solved! The oil change that we had an appointment for was done and the car was back to normal. What bothers us is that checking the code, is free at auto parts stores, cost us an additional $160. This is outrageous. As a customer service professional for many years I understand that services are provided by a business for a profit, but if you don't treat the customers well, then they will no longer be your customers! Sometimes you have to look at the whole picture, not just the immediate opportunity to make a few bucks! The rest of the voice message made it clear that we were stuck with the "fees" because it was not something that could be billed under the warranty. Probably true, but now the red flags were raised! How can we ever feel like we can trust this service department to give us the service we need without trying to gouge us for unnecessary work on our vehicle. Is that really worth losing a customer? I found the following statement on their internet site: "Choose Capitol Subaru of Salem for more than just vehicle acquisition. Connect with us now or visit in person to truly understand what sets Capitol Subaru of Salem apart. Amidst our comprehensive offerings and dedication to exceptional service, you'll uncover an automotive experience that goes beyond transactions, fostering enduring customer relationships." This experience with Capitol Subaru has been awful! Not only did
• August 2023 by Jacob Breazile
  I have purchased two vehicles from Capital Auto Group, but this view is in regard to a service appointment. I called Capital Subaru last minute to have a trailer hitch installed before I left town for vacation. Even though it was last minute, Capital worked me in to their busy day. Kristin was my assigned service advisor, who, carefully explained the cost, the estimated wait, and answered all of the many questions I had. Unfortunately, the inventory was off and a part that was needed for my trailer hitch installation was missing. Kristin explained the situation and made it right. Even though the part was on back-order, Kristin and her team purchased the part from another dealership and went to get it so they would have it for me the next morning. I had an appointment first thing the next day, even though the day way busy. Kristin even applied a discount for the "trouble" and made sure that my wife and I had everything we needed to leave with a working trailer hitch before our vacation - literally hours later!People like Kristin and the Service team are what separate dealerships like Capital Auto Group from everyone else. This company does not just care about five star reviews when they sell new vehicles, but make caring for their customers and their experience paramount.
• August 2023 by Tiffany Moore
  I had such a great experience buying my new ascent recently. Jacob, my salesman, was so helpful and accommodating. Chris, the sales manager, actually took the time to come out of his “glass bubble” and talk to me, making the experience so much more pleasant. Chris, the finance manager, was great as well. Even though we were there well past closing Jacob still took the time to show me around and help me get acquainted with all of the amenities my new car has. Overall, 10/10 experience.
• August 2023 by Lois Tindall
  After having major issues regarding a used vehicle I bought for my son, Subaru and I have come together and they have completely resolved my issue!! I am an extremely satisfied customer and appreciate all the effort they made. Thank you so very much to everyone that helped this issue get fixed.
• August 2023 by 97305 J.
  8/11/2023My car has ONLY been serviced at Capitol Subaru in Salem. I have always had my car serviced regularly. This time when I went in to have my oil changed and tires rotated, they found many issues. Including my Front and Back Windshield Wipers Controls were switched. As a Senior Woman on a fixed income with no mechanical knowledge, I know that I did not switch the windshield wiper controls. I did notice my windshield wipers were not working the same way as before upon getting my car back at one point. My question is: How do you think the Controls got switch? It seems to me, the only time it could have happened was at Capitol Subaru since the Windshield Wipers do not automatically switch themselves. AND now they want to charge me $160.00. Which after I complained they said they would correct at their expense.PLUS I have a slow leak in one of my tires, which is an unrepairable puncture. Luckily they have a tire in stock for $200.00. My question is: Shouldn't the low tire pressure light have come on? Now I need a new tire, BUT ONCE AGAIN, my Tires For Life Program will not work, because my tread is not low enough. This has now happened to me twice where the Tires for Life Program did not work for me. I purchased this 2010 Subaru brand new and as of now, I have never been able to use the Tires For Life Program for one reason or another. Since my tread is 8/10 and the Tires For Life Program only covers replacement around 3/10 tread, I am not cover again. Be careful with these programs or read the SMALL Print, because the tread amount was never explained to me originally. A Tires For Life Program should be that and cover defective tires. I have heard that people have a defective unrepairable puncture for other Subarus and yet they or I have not received any recall notices.Capitol Subaur is not the same company I originally purchased my first Subaur through. Beware.Priscilla J
• July 2023 by Jessi S.
  bought a $70,000 wrx only to have 2 tires go bald in 17,000 miles. Called yesterday they made me an appointment to rectify the situation only to take time off work then be told i just need to buy tires. I will never return! This is the worse dealership I've ever dealt with. How do you "pride yourself on safety" but sell defective tires.
• July 2023 by Native Muscogee
  Love Capital Subaru! We have two Subaru’s and Capital Subaru does a great job taking care of both of them. Very friendly and knowledgeable staff. I have had a positive experience each visit. I have been going to Capital Subaru for about six years now.
• June 2023 by Allison Hoppe
  I had an absolutely wonderful experience leasing my brand new Subaru with Gavin Hovey! He was very knowledgeable about everything to do with the controls and touchscreen, and was able to find the best deals for me.I also had a great experience with Andrew Davis when I came back for the Subaru Love-Encore event. He was able to show me things on the car that I didn’t even know were there!Overall, I would absolutely recommend this dealership to anyone looking for a new car! They aren’t pushy & they listen to what you want.