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October 2023 by Deon Madison
Very nice customer service and great deals
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September 2023 by A N.
These people are a joke. I found this place through fb marketplace and tried to buy a mattress from them because I needed something asap. None of their posts list business name or location but it's obviously some kind of store based on pictures. Apparently have to make an appointment to buy anything. I contacted them twice to try to buy a mattress and they were difficult about scheduling quickly and I needed something to put in a rental ASAP so I found something else then they got rude and said I wasted their time and blocked me. If you want to sell mattresses you should make it easier for people who are trying to buy. There's dozens of places to buy a mattresses that aren't run like a drug dealer out of a random warehouse.
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April 2023 by Dom Garcia
$3500 brand new mattress for $900, still in the factory packaging. Can't ask for better deals.
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April 2023 by Tamarra Hughes
Mack is freakin awesome. He didn't mind that I slip sometimes and cuss like a sailor, lol. Found exactly what I wanted for a lot less than what I had seen at other stores. Overall experience was amazing and I felt like I was buying from a friend today instead of a pushy salesman. My son loved his birthday present!
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March 2023 by Michael M.
Excellent friendly service from the owner Mack. One third the cost that we'd priced elsewhere.
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January 2023 by Tracie Cubitt
We just bought a mattress from Boxdrop. We have nothing but good to say about the experience. The young man who helped us, Connor, was awesome. He was helpful, speedy, friendly, and knowledgeable. We would totally buy a bed there again.
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January 2023 by Brandy Bell
Today’s experience with purchasing a new complete bed set was great! Mac was great with showing us different styles of beds based on our likings. Awesome customer service, very friendly and helpful.You should most definitely check out “Boxdrop Mattress of Salem” before buying from a any other company.
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January 2023 by Sam Patino
I’m not one to leave reviews unless it’s for a positive experience but my boyfriend and I went in on 12/31/22 and bought a mattress here from Mack. His customer service is incredible , he helped us find the right mattress by asking what we were looking for and what price range gave us a few recommendations and never made us feel bad for our low budget . We never felt pushed to buy any mattress in any way and he was very friendly from the moment we got there ! We were allowed to try laying on the mattresses (with plastic on them to keep them clean which we liked.) we will definitely be letting everyone we know to come here for their mattress needs .Oh ! Almost forgot he also helped us load our mattress into our truck which was very nice of him and he definitely didn’t need to and they do offer financing here as well.
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January 2023 by Denise Barron
This place has awesome communication! They were on time, fast friendly and worked with us with the budget we had to get our kiddo a bed for their first place. Even helped me load it in my truck! Thank you my kid says they feel like sleeping on a cloud ☁️
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January 2023 by Michelle Lopez
Love this place great prices great mattresses for all budgets great service
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December 2022 by Larry Van Cleave
Walked in on a Sunday not too long before closing time hoping to experience all the great things I read about online.Not only did Mack meet and exceed our expectations but all the great reviews we read about were 110% true. Mack was a hoot to talk to and seemed to understand everything were needing and worked with us to find the best possible options for us from choice of beds to choose from and all the finance options and questions we bombarded him with. And he had us in and out extremely quick, and for those of us who know that a happy wife means a happy will truly appreciate the level of care and concern that Mack has for each and everyone that walked thru the door as we were making our decision on which set to choose as well as all of you that will walk thru the door in the future.He doesn't act like a car salesman or rush you in any way, he only gives you the best possible options for what you are looking for and tells you honestly what works and what doesn't. We liked his variety of beds to choose from as well as his honesty about everything, as I'm sure you will have just as good an experience as we did. Thanks Mack. Can't wait to let all of our friends and family know what you do and how well you do it. It's hard to find a person that's honest and down to earth and that's exactly what you will find at boxdrop with Mack. I guarantee it.Larry and ChristinaVanCleave
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October 2022 by Ana Valenzuela
I got a mattress here that normally sells for $1299 for $500. It's so comfortable, I love it! Great customer service. I highly reccommend this store if you're looking for a great mattress but you're on a budget. Great place.
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September 2022 by Tyler Hopkins
I called BoxDrop to set up an appointment and spoke with Mack, the owner. Mack called two hours before my appointment to confirm, and was at the store waiting when I arrived. At the appointment, Mack asked what I was looking for and after I explained he asked my price range and told me what was in stock. He invited me to lay on the beds, which were all covered in plastic, which made me feel better about buying one, knowing that wouldn’t be laying on a mattress a bunch of other people had tested out. I chose which mattress I wanted and Mack advised (without being pushy) what others were available just outside my price range, which was the same firm mattress but with a pillow top. I explained that I had already purchased a mattress topper and he told me, “you probably don’t really need to spend more on the pillow top mattress then.” He accepts cash or card, possibly other payment options but I didn’t ask about alternatives. I also paid for him to deliver it to my apartment. We coordinated so that I could have same day delivery. Mack dropped off my mattress directly to my bedroom. The entire experience was as pleasant at Mack’s small talk. I feel like this is a hidden gem in Salem. I’d try to keep it secret, but I’d love to see this place get as much business as possible, so I’ll be telling anyone in the market for mattress to at least stop by and see if they have something that would work for them. Great overall experience. Thanks again Mack.
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August 2022 by Beltrono
a wonderful little shop, Mack was awesome, gave us an amazing deal on a very nice bed. I am definitely going to be recommending him and his business to other people!
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August 2022 by Wendy Guyer
I wish they had more selection when we went but we found a great mattress
