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July 2024 by Cory Stewart
Keeping this brief. Since the longtime Store Manager left and the new crew took over, OPs, CS, and overall feel of the experience changed for the worse.
My time, energy, gas, and frustration should be worth more than $40.00 bucks guys. You sold me a $300+ dollar product that failed in just 3 days, then I was misinformed by a Team Member on pricing. Your problem solving came up with this: A. Refund, B. $40.00 off the next model up. You have lost a "Total Customer"., why, not willing to make an exception, but stick to S.O.P..
District Leadership Team.........this stores leadership Team needs a refresher in "one off exceptions, empathy, and sticky situations". Maybe a bit of retraining around employee empowerment. I left with nothing after the interaction. Store Manager seemed steadfast and satisfied in his final decision and showed very little empathy.
Bum deal,
-C
***Don't worry about replying to on my account. If you need to tell your side of the story or defend publicly, have at it.***
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July 2024 by Diego Flores
The best place to buy electronics
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July 2024 by Dan Scott
I had a feeling going into Best Buy was going to make me sad. I wasn't wrong. I get it that times have changed, and nobody buys DVDs anymore, CDs, etc... but to see empty shelves and racks where currently sold items should be was awful. The few staff we interacted with were nice enough, except for the guy near the TV dept who couldn't be bothered to look up from his phone while half-heartedly asked if we needed anything. Ultimately, we didn't find the tv we were looking for, but I sure do miss the Best Buy of old.
Time marches on, I suppose.
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July 2024 by Pieter Darter
It has been a while since I have been in Best Buy very nice and friendly people helping I was there to buy a Sony Laser projector it was a little bit of a pain not Best Buy’s fault but the person that helped me made it work the sweet thing was that it was 1k off what a deal then went off sale the next day I am so glad that I went there thank you Best Buy!!
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July 2024 by Gabriel Salas
I love coming over to this Best Buy. The people are great, and so many items in the store are so difficult to choose.
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July 2024 by Tony B
Attentive service.
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July 2024 by Steve Vanderford
Checked on cell phones and one girl that worked there was my worst experience ever there. Rude unfriendly and thank God for the bearded gentleman there he was every standard best buy should be.
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July 2024 by Edna Rivera
Excellent service.
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July 2024 by Kim Ridders
Lots of variety and options. Great place to compare and shop different brands. Male sure to check out their open box section! Pretty knowledgeable staff that is usually helpful.
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July 2024 by Sean Finney
Staff was helpful. Store is a little sad but that's to be expected these days.
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June 2024 by Jerry
I have tech experience and felt let down that 2 people there didn't understand what I wanted. I was not arrogant or anything I learn every day. Not derogatory, I love Best Buy.
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June 2024 by Margarita Johnston
Definitely Best Buy change, we need to wait for ever for services, is very obvious some employees don't have any idea what we are talking about plus I never see 3 emoyees help one person at the time.... I don't know what is going on but is Not bueno.
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June 2024 by s j
Tried repeatedly to get assistance in purchasing a lens for my camera, but employees were to busy talking to each other. When I tried to approach to ask for help, they walked away as soon as they saw me headed their way. No problem, I will shop somewhere my business is wanted.
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June 2024 by dim shine
Advertised items are never is stock even the manager tries to make excuses we just sold last one this store is horrible basically find items yourself staff just walks by you offers no help. Edit 6/20/24 got email to reply to another media site for company still no resolution seems an attempt to move from public view this store has issues with on hand in stock ad items then offer to order for you which you can do yourself and get in same time frame so why have the store ?
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June 2024 by C W
They’re pretty friendly and have a good amount of options to choose from.
