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December 2023 by W M
Purchased a Stearns and Foster Rockwell model for over $2800 recommended by Bedmart. The mattress immediately started sagging within 3 months. The bed was replaced under warranty only after many excuses and jumping through multiple hoops. Bed is sagging again in less than 2 years. Be aware Bedmart will make all sorts of assurances for satisfaction with 120 night guarantee then create roadblocks and presents loopholes making you go through manufacture warranty. We are out the $2800.00 and now looking for a replacement bed on our own dime. We would recommend to steer clear of Bedmart and any Stearns and Foster product.Your company's response shows a complete lack of communication/disconnection with the manufacturer and customer. When we contacted Stearns and Foster for warranty we were immediately directed to you. But since you do not carry Stearns and Foster anymore (wonder why?) We were directed back to Stearns and Foster for warranty. A catch-22?? We are still out $2849.00, absolutely disgusting business practices. We have since purchased from a competitor at an additional cost.We would advise anyone to be aware of BedMart not standing by their customers. Do yourself a favor and patronize other companies.
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November 2023 by Megan Dunkin
Excellent experience at BedMart. Sales associate listened to our needs, shared the best options for our desires and our budget. We were provided with options for financing and deals that added to our purchase. We had plans of purchasing one mattress, but ended up buying two! We are looking forward to receiving the mattresses in a couple of weeks! Thank you, BedMart of Salem!
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November 2023 by Heather Heart
Steven made purchasing a new mattress both fun and enlightening. He showed us our best possible fits and we walked away feeling and knowing we were well taken care of. 10/10 would recommend
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September 2023 by Ethan Milburn
What seems like a daunting task ending up being a very enjoyable learning experience. Alvaro Tapia at the Commercial St location in Salem is quite knowledgeable and personable. We thought we'd be shopping all day, but he got us what we wanted in no time at all.
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September 2023 by Joanie Hanson
Edward Nalley was a great help in buying our temperpedic mattresses. Extremly knowledgeable, not pushy at all. Thank you Ed....we appreciate all your help
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July 2023 by Angela Breen
Ed was extremely helpful! I got the most comfortable mattress I've ever laid on.
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May 2023 by Patsy Wood
Nathan and Larry did a great job setting up my new bed and Ed was a super salesman.
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April 2023 by Thelma Sullivan
Steven was a great help and very informative A very nice person, and when we make our next purchase,we will return to have Steven help us.
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March 2023 by Nicolas Castronovo
I recently had a wonderful experience at Bedmart while shopping for a new bed with my fiancé. The salesman, Edward, went above and beyond to help us find the perfect mattress for our needs.From the moment we walked into the store, Edward greeted us with a warm smile and made us feel welcome. He patiently listened to our preferences and concerns, and took the time to show us a variety of options that met our needs and budget.What impressed me most about Edward was his knowledge and expertise. He was able to explain the features and benefits of each mattress in a clear and concise manner, and he helped us make an informed decision based on our specific requirements.In addition to his professionalism and knowledge, Edward was also friendly and personable. He made the entire shopping experience enjoyable and stress-free, and we felt confident in our purchase thanks to his guidance.Overall, I highly recommend Bedmart and specifically Edward as a salesman. If you're in the market for a new bed, be sure to visit Bedmart and ask for Edward - you won't be disappointed!
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March 2023 by Misty Tomlinson
We had the best experience at BedMart Salem. Steve helped us navigate through a successful purchase and delivery process for my mom. Knowledgeable and ever helpful but what I will remember the best is his ability to juggle multiple tasks and people and remain professional and kind. From the first impression to the last, Steve is remarkable and invaluable to BedMart.
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March 2023 by Irene Linauer
This is the first time buying from BedMart and I am very impressed by the service from Edward Nalley. He helped us buy the right mattress for our needs. We decided to go with a Sealy, but it was too soft and wanted a firmer one to support my back. Edward knew I didn't want a Tempur-Pedic because our original felt too soft and made me feel hot. Unfortunately, we had to return our Sealy mattress, it was too soft for me. Edward and his manager helped us get the best deal for our return, so we bought the "firm" Tempur-Pedic that keeps me cool. Just because it is labeled as "firm" does not mean it doesn't have give, it does. I am sleeping really well and LOVE my new Tempur-Pedic mattress and well worth the money we spend on it. Thank you, Edward and your manager, for your help. Customer service is tops!!!
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February 2023 by Dave P.
Thank you Edward for your help with my purchase of an awesome Queen size bed which you recommended for my back and sleep apnea issues. Also for the side sleeping pillow and mattress protector that you also recommended for it.But again Mahalo and thank you for your time, I definitely will be coming back again!
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November 2022 by posy girl
Haven't slept on my new Serta yet, but SO excited about it coming Tuesday. I will say that I have Never met such a kind and accommodating salesman as Steven. Wow. He's great and BedMart should retain him at all costs. Ed was great too - all in all this was a low/no pressure sale that was really enjoyable, which was was not at all what I was expecting. Go see these guys - they'll help you get what YOU need, not what THEY need to get rid of.
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November 2022 by Deborah Haslebacher
Ed knew the product and answered all of our questions and some we didn’t know to ask. He was easy to work with. I would recommend him to anyone looking for a better night sleep.
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November 2022 by Jenny Markel
Steve was very helpful and knowledgeable! We purchased a queen bed and adjustable frame and we are excited to have it delivered next weekend! Thank you Steve!
