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March 2024 by Derek Brenneman
I had called the store many times and I would speak to a robot and then it rang but then it just hung up and they picked up once I told them why I was calling and then they gave me a number to call the number was the same one I was speaking to
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March 2024 by Daniela Navarro
I went in to buy a couch and could have bought it out right but I wanted to build my credit so I financed it under the impression it was a loan. The sales guy repeatedly referred to it as a loan, saying things like “see if you pre qualify for our loan” “the loan is for 12 months” and things like that. It’s not a loan. It’s a credit card. If he would have said “see if you pre qualify for an Ashley’s furniture credit card” I would have immediately said no. It was deceptive marketing and I honestly wanna cancel my order and get my couch from somewhere else. When I pay off the couch or cancel my order I’m gonna have to cancel the credit card that I never even wanted and that’s gonna hurt my credit to do because I’ll loose an account instead of my credit going up for paying off a loan. I called to complain and was on hold for 40 minutes before the phone hung up.
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March 2024 by Debbie Wearne
My overall experience was good. Everyone was very helpful and professional. Sean especially made the whole experience enjoyable. His sense of humor and knowledge was very much appreciated.
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March 2024 by Tracie Hansen
Great selection, great customer service and competitive prices. Highly recommend!
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March 2024 by Marnie D
Ordered a reclining chair for our son. It was suppose to be delivered today between 2 and 6pm. It has yet to be delivered and we tried calling to see what is going on. The gal on the phone said they are running late and then hung up on my husband. We called back to speak to a manager, the manager was in a "meeting" and will call us back. Never got a call back. We attempted to the call the 800 # and the store #, no one was answering the phone. The last call we made says they are closed and to call back during business hours. It is almost 10pm and still no delivery. Ashley's has now lost any future sales from us. We are so disappointed in their delivery service and customer service.
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March 2024 by DJ Tunzat
came in looking for gaming chair with only one in stock. Sales rep told me they would have to order for more to come in. One gaming chair was in clearance except the cable that the chair used to utilize the light up RGB strips on it was sliced. Sales rep also told me he would not drop the price on it any more after I pointed that out. Extremely disappointed by the quality of my visit and will not be returning.
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February 2024 by Chuck Carver
Ashton our Sales person was easy to work with and explained we would have to wait right up front and was very respectful just seemed like he wanted to and liked his job. No pressure
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February 2024 by Brandi Elledge
Wonderful customer service purchased a beautifulCouch at a great price! I’m super excited about my purchase!
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February 2024 by Corey Treglown
The experience was one of my worst retail experiences of trying to buy something from a store that is selling stuff and not being able to make it happen. We walked through the store for about 30 minutes and didn’t have one sales associate come and greet us at all. Then we sat down on the couch that we wanted to buy that was right by the hub, where all of their sales consultants walked in and out of. We saw at least six people walk past us and never stop to talk to us. Finally a gentleman did he was helpful And then we purchased the couch and some wall art and were told that they were going to be delivered within a week. Then we got a phone call saying our couch was going to be delayed in for another month. We already got rid of her other couch the day before the delivery so we knew that it was plenty of room for it like they asked us to do. we still do not have our couch. We still do not have our wall art and they confirm delivery within 10 minutes earlier today and now it’s been three hours since that time. They don’t know what’s going on with my furniture at all. At first it was deferred to another store for their floor model to be in there and then they said no we will make sure it gets to your house. That did not happen. The tracking information they gave me I tracked it all the way up until 10 minutes. It was supposed to be here and now it’s not here and they’re not delivering it apparently. The company is horrible. Their customer service is even worse and people really don’t know what’s going on but I’ll tell you what they will take your money and hold it and use it for their own proper tea in Creasman without any regards to you as a customer. Some people seem to care, but nothing is being done. They’ve had almost $2000 for me for over a week and I am paying interest on it and I still won’t have any furniture for probably a month. That’s not right .
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February 2024 by heather wright
I have tried calling the store multiple times over the last few days with a question about a couch I had purchased and have been told each time that someone would call me back. Last night I was told that I would be contacted today by 5pm, still no one called. I attempted to contact them again this evening and now no one is answering the phone. It feels like they only care about you as a customer until they have gotten your money, after that they have no interest in helping you. I'm really disappointed in their customer service.
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February 2024 by Mason
We had a great experience, we gave Josh a vague idea of what we wanted and he guided us to a ton of great options, answered all our questions, withstood our 1 year Olds tantrum and found us the perfect couch that checked all our boxes.
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February 2024 by Daniel Domes
Ordered a couch from here in May 2023, couch was delivered to the wrong address in Portland instead of Dallas, OR. When scheduling redelivery, I told them Friday wouldn't work because of my schedule. Delivery man shows up and rings my doorbell on Friday anyways.Then, I order a new bed frame and mattress from them December 6, 2023. The delivery date is set for Jan. 6, 2023. I had my old mattress removed days before the Jan. 6 date, and then got a call that my new bed was postponed until February 13th. Then February 9th got a call that it was delayed until middle of March! Needless to say, I cancelled this order and will not be ordering with Ashley again...
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February 2024 by Michael Kendoll
Very, Very helpful and outstanding service at this store. Chrissy our sales lady was very helpful and we are so pleased.
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February 2024 by Jose Soto
Jack Ford was amazing with his customer service! Answered all of my questions. Definitely recommend working with him.
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February 2024 by THOMAS ROSE
Is way overprised for their stuff
