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June 2024 by Nathan Sparks
I have shopped here many times and had good experiences. A few weeks ago I signed up someone to a beginning painting class as a gift. I saw that there was a list of items required for the class. Instead of buying them online through Amazon, i thought it would be nice to shop locally. I went to the store today on lunch and was kindly greeted. I explained that I do not understand the art terms and am not taking the class. I asked the shop keeper if they could assemble the items for me. They said they could not. I asked why, they said there were too many choices. I asked if they could pick, they said they were not comfortable. I asked if they could just pick the first option in all cases, they said they could not. They said they could do it if I made the choices. I said OK, go ahead and ask. They started describing the paints and asked if i would like the required three paints. I said yes. They asked if I would like the optional paints, I said no (of course if they had just picked them for me I would have bought them). Then they said there are two types of paper, on is loose and needs taped down, the other is on a pad. Which would I like? I said the first, as I do not paint or want to decide. Several choices went like this. It seemed we were done. Then the clerk asked if I would like to wait while she put it together or pick it up later. There were other people in the store and I wanted to pick it up at 4:30 after work. She then tells me that instead of her putting it together I should go to their website and pick all of the supplies! I said but I don't want to, I want to give you money and not try and deal with that! She shrugged. I said I do not understand, may I call the owner or email them, she said no, there was only the office number. It seems like this is why a customer would pick a local store. How hard would it have been to gather the 10 items and charge me $100? I could wait three days even, but I did not want to pick out the goods or use an web site. I am going to wait a day or two and see if the owner cares to help me out before I go to Amazon. I have faith that it was just a misunderstanding and the staff member was not comfortable with a new situation. UPDATE: owner says it must have been a misunderstanding and that they can do this, looking forward to my purchase.
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May 2024 by Jared’s Coins
Thanks. Good small store in Downtown Salem
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May 2024 by Mary Jacobsen
Love this place. I make it a point to stop inwhen in the area. It's one of my favorite of my favorite small business.
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March 2024 by Larry Jacobsen
This is the premier Art Supply store in Salem. There is something for everyone and I liked that they also had a lot of do it yourself kits for many types of art. The rear of the store has lockers for artists to work as well as a revolving art show. The second time we visited, they were have a tiny art show which was really great. The staff was very helpful and eager to problem solve. I would for sure recommend this store.
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February 2024 by Channy L.
This was my second time in the store and it was just as nice as my first time. Such wonderful customer service and a welcoming attitude. I love the diversity of products offered. Wonderful little spot for all your creative painting needs. ???
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January 2024 by Jason Ramey
I love this place!
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November 2023 by Claudia C.
Very knowledgeable staff. I am semi knowledgeable in water colors and I got a good lesson talking to the staff. They sell watercolor graphite which I had never seen before and I basically go to art supply stores as a hobby. They have very good stuff and cute Knick knacks too. The prices are very reasonable as well, for instance that same watercolor graphite product I found at their store was more expensive on Amazon.
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October 2023 by Paula Bailey
Taught Zentangle to a great group .The second aff is so helpful.
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October 2023 by Kaden Henshaw
Amazing as always. Immaculate displays, friendly knowledgeable staff and even the local zine display!
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June 2023 by BonBon S
Great selection. Free parking close by.
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June 2023 by Amanda Warner (emptyparallels)
Lovely knowledgeable staff and a clean store to boot :)
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June 2023 by Kristy McCarty
Best local art shop in town!
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June 2023 by Rachael Spada
Helpful & friendly!
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June 2023 by K Letcher
Staff are always very helpful.
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June 2023 by Mario Acosta
Really beautiful art store with a wide selection of supplies everything was pleasing to the eye and had no trouble finding what I needed
