-
November 2023 by Lee Graham
Everyone who works there is so nice and pleasant, extremely friendly. They have excellent customer service and take pride in their work 10/10 ???
-
October 2023 by Dawn C.
It's been a while since I've needed service, but I was a happy camper from my first experience at AJ's. Friendly guys, affordable and quality service.
-
September 2023 by Aaron Brown
Great work at a reasonable price. I was surprised at how fast my car was finished as well.
-
August 2023 by J B.
READ ENTIRE REVIEWVery nice people. The flowers outside work in terms of marketing and buyer psychology. Here's what happened and you decide whether it's for you:Had a leak in my roof or sunroof; they removed the headliner ($1k out of the gate). Found leaks in several places, referred to rusty bolts in the roof and leaks in the sunroof. After having my car for almost two weeks, they gave me a quote for the repair, about $1.2k (including ordering a new sunroof).I took my car up to a sunroof specialist in Portland; they did another water test with the sunroof off and showed me where leaks were coming from - not the places AJ's said. The specialists said the rust on the bolts came from condensation over time being trapped in the headliner, and that the headliner does not have to be completely removed, almost ever. I showed them the quote from AJ's and they said those repairs were not necessary since the problem was misdiagnosed. Instead of a leak in the roof due to bad bolts, the leaks were caused by a missing part in my roof rack. Basically, there was a big hole that ran directly into the roof that was normally covered by endcaps that are a part of the roof assembly. I paid $215 for the roof repair AND a sunroof service, didn't have to order a new sunroof (there wasn't a leak there anyway), all in just a couple hours, came back down to AJ's, where the headliner was reinstalled. (Had I gotten this repair done earlier in the summer, I would have just ordered new roof rack end caps.)I was told the headliner would be disinfected before reinstalling, but I have no idea if that happened. They didn't mention it when I paid and it wasn't listed on the service record. Once I left, I realized that not all the screws that were removed to remove the headliner were completely screwed in, and my visor was broken, but they replaced it for free.I have a 3rd gen 4Runner. If you have a sunroof and need work done, I can tell you where to go which could save you at least a grand. I've been looking for a shop in town that knows my kind of car very well. Still looking.
-
August 2023 by E. Brian Sipe
I have a 95 Dodge RAM, and no matter what the issue is on this 29 year old truck; AJs team always figure it out. Their service and expertise is fantastic. It's great to do business with them as they as honest and dependable. That's rare these days. Thank-you AJ's!
-
August 2023 by Harlan Brock
The quality of work is on par but their communication and customer service is lacking. They had my vehicle for over 3 months due to a parts delay and during that time I didn’t get a single phone call letting me know what was going on. Plus, I never did get an estimate. Then at the end of it all it came back completely covered in dust. I could barely see through the windshield to drive to the fuel station to clean it.In a competitive market, with all other factors being the same, communication and customer service make all the difference. I won’t be coming back.
-
August 2023 by Darrell Strand
They are the best, the most honest place around. I take all my vehicles there for service and I have sent friends & family there as well. I highly recommend Aj' s for all your car & truck needs
-
June 2023 by Oliver Y.
0 if it went that low. I have had my car in there 4 separate times for the same problem. It started with the windows not rolling down. So they ran down the wires and diagnosed it to be a master switch. I have taken 3 brand new master switches to them. They proceeded to say all of them were bad. Then this last time they said it was a problem with the wires which they has ruled out the first visit. AND IT IS STILL NOT FIXED. Now I am stuck with 3 master switches worth over $500 because I cant return them. I now have to go to a new auto repair shop and cost me even more money for them to re diagnose the problem. When I called them so I could pick my car up the told me there was no one there to put it back together but when I got there there were 4 people there. This place needs to be shut down!!!!!!
-
May 2023 by Paula McNeeley
They were recommended by a friend and we had them diagnose why the heat wouldn't turn down or off and they found it and fixed the problem. They also looked at the driver side window (problem rolling up I forgot to mention to them) gave us a quote and fixed it before we picked it up. It's now fixed, home and all for the quoted price plus excellent customer service. We will go back if another issue arises in the future.Thank you to the whole AJ's teamService: Electrical
-
May 2023 by Kate Daly
Excellent honest and expert service. I am so glad we have AJ's in town to take care of my auto.
-
April 2023 by Vw 2.5
I was a happy about the price but not happy about how my car was treated. This is why you have a dashcam in your car people. I have them reving my car a few times with a few of there other mechanics laughing and telling him to gas it a little which he does then stops then revs again. And tell me why my dashcam was un plugged and touched when I went in for a cv axle’s replacement I’ve owned this car for 5-6 years and have taken care of it and have never ever had this happen before. Very un professional. Only thing I can say was good was the price and the people at the front desk. Also not to mention when my car is done I go to get it and they have my driver side bumper hanging down and the bottom splash guard was smashed under my frame bolt smashed against my transmission. I have the videos of them screwing with my car saved on my laptop. I want to know why they needed to tap on my gas and rev my car and unplug my camera.Service: Steering & suspension replacement
-
March 2023 by Justin Walker
I took my 2008 Dodge Sprinter to them for a pre purchase inspection in August of 2021. I had an issue where the blinkers wouldn’t disengage after turned on, the TPSM was on saying low pressure even though there was proper pressure, a check engine service light, no power to the engine when going over 40 mph, and a few other minor issues.They told me it would cost a few thousand to fix but they wouldn’t work on a diesel. When I asked for a recommendation to a diesel mechanic, one magically showed up in the shop that was willing to work on my van. Taking them on good faith since the shop came recommended by family. They said they resolved all the issues.The first trip out, the blinker issue was resolved and that’s it. The TPSM came back on about 5 miles later and stopped to check. All tires still had proper pressure. The check engine light came back on and still had no power to the engine over 40 mph. They had told me it was an oil leak problem. I got it over to an auto zone and the code was reading leak or bad seal in the turbo.I took it back to them and they said it just needed time to work itself out of the system and wouldn’t look at it again. They don’t stand behind their work. I basically paid them a lot of money to clear the codes from my dash with their scan tool and tell me everything was fine. Bunch of criminals. Go to another mechanic.Services: Tires
-
January 2023 by Kenny Heggem
My friend just shared with me her experience with thus shop and felt it necessary to share.They charged her boyfriend $3300 for a $900 clutch and flywheel job. No Joke! Clutch and Flywheel over $3000?!??Her boyfriend, for some reason, went through with it. When he could not pay to get it out, and they had a falling out, he left it 3 months.Now, I get he was not smart on both accounts. Leaving it off to pay far too much for the work (insanely too much) however, shes on the loan and had no choice to pay them.. $5200 to get it Back.$5200. Or they would auction it off!A little sympathy for her, given the circumstances, and at the very least just charging the unreal cost of the repair, may have been almost within some reason.To charge her $5200?!?! That’s truly Messed Up.
-
December 2022 by David McIntosh
I bought a new battery at a chain auto parts store a week earlier and they couldn't get the positive battery cable to fully attach to the battery. I stopped in to Ajs and asked if someone could look at my battery cable. I had to jump start my car a few times and was happy to pay to get the issue fixed. Scott came out and looked at the issue and returned with a hammer and screwdriver and gently tapped the connector down and fixed the issue. I offered the give him something but he declined. Thanks for fixing my issue.
-
October 2022 by D S
Great customer service, made repairs after pre-approval. Will continue to bring my cars to AJ's!
