-
March 2024 by Tina Corr
Nice people, but I have an issue on why it takes 2 weeks to replace and paint a bumper. Had my side fender worked by a different place and it took 3 days parts paint and done. Still waiting on my car.
-
March 2024 by Olivia Obendorf
Caliber Collision did a fantastic job repairing my RAV4 after I was rear ended. The communication about the process kept my mind at ease and I was back in my car in 10 days. Thank you!
-
February 2024 by Nat Tucker
Great work, Excellent communication.
-
February 2024 by Chad Stultz
Caliber handled getting my vehicle repaired quickly and correctly and used OEM parts as promised.
-
January 2024 by Heather Lima
Had work done here twice. They are very professional and did great work. They keep you informed as to completion time.
-
December 2023 by Mannersrgone B.
In August, our car was hit by a reckless uninsured driver, leading us to the auto repair shop recommended by our former insurer, Geico. Initially, the experience seemed promising – polite interactions, assurances of keeping in touch. However, the turning point occurred when it was time to pick up the car.Walking into the office, an immediate negative vibe engulfed the atmosphere. The office felt cold, and a revelation awaited in my wallet. Despite Geico clearly stating the deductible, a discrepancy emerged. The deductible for my plan, confirmed by Geico, was supposed to be covered by a check I received for $1080. However, the situation took an unexpected turn.As I prepared to pay the agreed-upon $200, the staff member stated that I needed $1640 or $1680 (I can't remember off the top of my head) to pick up the car. At that very moment, the individual I had been working with hung his head, turned around, walked to a counter on the far side of the office, and muttered under his breath, "We won't release the car until it is paid in full."This sudden change in demeanor and the whispered statement set the tone. It felt like a deliberate attempt to create a problem, as though they were seeking a specific reaction. With around $1300 in my account, adding this unexpected debt to my already inflated credit card balances was not an option.Sensing manipulation, I told the gentleman that I didn't ask him to do anything for me and left to make a phone call. I called a family member and they helped me straighten it out so I could get out of there. We provided the payment and left.Swiftly contacting my Geico representative, Raven, I sought clarity. If Geico issued a check for $1080, and my deductible was $200, how did $1640 or $1680 make sense? Raven promptly acknowledged the miscalculation, immediately releasing $300 back to me without requiring any documentation. Her efficiency in addressing the discrepancy was notable. What stood out even more was her request for the remaining paperwork necessary for the balance, a stark contrast to the repair shop's demand for immediate full payment. Raven's actions conveyed a sense of responsibility, as if she recognized the irregularity and was determined to rectify it transparently. This episode not only highlighted the questionable practices of the repair shop but also showcased the responsiveness and integrity of Geico's representative. This disconcerting experience not only left me with a repaired but devalued vehicle and a questionable warranty but also raised serious concerns about the integrity of this repair shop. The lingering question regarding their relationship with Geico adds another layer of unease.Sharing this detailed account is not just about cautioning others but also about the potential impact on someone who might not have had the means to cover these unexpected charges. If I hadn't been able to gather the funds, the thought of being held hostage for a payment beyond what was justified is deeply unsettling. It prompts reflection on how many others might have fallen victim to such tactics, especially if they lacked the financial resources or internal fortitude to challenge these dubious charges. This serves as a stark reminder of the vulnerability consumers face in such situations and underscores the need for transparency and fairness in the auto repair industry. Buyer Beware.
-
October 2023 by Jason Dorrell
Fantastic staff! Great workmanship.They repaired my vehicle before it was due and went over and above.Services: Painting
-
September 2023 by Zach Joyce
Took in tailgate expecting to be charged an arm and a leg but was instead met with an amazing and helpful staff who worked with me to meet my needs and budge. Didn’t feel pressured to purchase any extras but was given the knowledge I needed to make any choices. Awesome experience and will definitely go back!Service: Painting
-
September 2023 by Cherree Ballesteros
They got my repairs done in a timely manner. Extremely friendly and informative ill definitely go back. 10 out of 10.Services: Painting
-
July 2023 by Anny O'Donnell
Such great staff. Beyond helpful and in contact with me multiple times a day!Services: Painting
-
June 2023 by Sandra Urieta
I was received on time and was made to feel special and that they will do the best they can fixing my Van. When I picked up my Van it looked better than when I bought it. The people were very nice and knowledgeable and they were. It was the best experience I have ever had. Thank you all at Caliber CollisionServices: Painting
-
June 2023 by Ron Hiner
I saw them on simple search but they had great reviews. Had a big scratch in the door I spoke to them in the morning and they got me in for an estimate early afternoon. They were extremely helpful and were able work it out while I waited. They were very honest no upsale and gave me an excellent price. Definitely earned our business in the future.Thanks agsin Ron H.Service: Painting
-
June 2023 by SocialWorker2132 LoveMyPeeps
My input was ignored and the person coordinating the care did not follow through with promised work. Because of this my insurance company won’t pay for a full repair. Thanks for nothing, Caliber.
-
May 2023 by Joshua Shedd
They were able to help me with my car when the other businesses couldn't. Caliber Collision continuously gives me updates and are very professional and they are a great company overall, I would recommend Caliber Collision for any body work for your vehicle.
-
May 2023 by Orion Foxx
I went to get damage assessed, they were very professional and helpful. They fixed some minor damage quickly and saved me money, could not be happier.Service: Body & Trim