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January 2024 by Shon B.
-no one answers the phone at the Roseburg location including calls from corporate, that has been reported to me.-3 Branches have been closed in the area in the last three years.-Bankers are never available, they want you to do all business over the phone.-the waits in line are 30 to 40 minutes long.-they are short handed on tellers.-all of the Wells Fargo ATMs go down quite often.
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November 2023 by Charlotte M.
When I got them to answer my call they were very rude to me . Told me to go back to my hometown bank branch.Now I'm worried I won't have anybody that will help me locally
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November 2023 by Don P.
22 people in line, drive up closed!Come on folks, this Is Not good customer service even if you're the only real bank in town.....45 minutes later, still waiting for someone able to do a wire transfer for me. Inexcusable .One hour later, still no one, just sitting here.
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November 2022 by liz f.
I've never had any trouble at this branch - everyone has been friendly, courteous and very helpful. Recently my social security number was compromised. I didn't even realize i'd been hacked until Wells' Fraud Detection department alerted me. I am so grateful. My accounts were immediately put on hold and a new account was set up. Unfortunately I didn't have the new acct # and I needed access so I wouldn't default on bills set up with auto pay. I went to a regular teller window thinking I'd have to wait for an account manager but Jason (you are a wonderful wonderful person, Jason) was able to take care of all of my questions and patiently set me up so I could start my tedious recovery process. I've been a Well Fargo customer for decades and they have never let me down. Thanks Well Fargo!