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December 2023 by Chrisly B.
I went here because I lost my phone. My debit, credit cards, Apple Pay and the likes are unusable. So I spent the whole day working with Red. He is extremely patient with me and patient to check my I.D. like a 100 times. I think it was around 7pm that the transaction was finally over, I can't even pay because I need the phone to pay. Mr. Red waived the fee and I am extraordinarily thankful at a fault. I almost cried out of desperation but Mr. RED assured me that I can finally go home with a phone using a GPS. I am exceedingly indebted to how you handle the situation. Merry Christmas to you and the other lady with the Grinch ugly sweatshirt. The best, finest, leading and so on and so forth Verizon retailer in Roseburg, Oregon. XoXo, Chrisly (from Yuba City, CA) P.S.: "I will never FORGET, that I never FORGOT" ~from 'The Hobbit'.
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December 2023 by Jon O
Signed up for lowest plan( switching carriers)Got new phones a few overpriced accessories. Asked for receipt and they said printer was broke. Showed me a screen everything looked as agreed so I signed. Get first bill and I'm signed up on highest plan. ( Never in my life would I need that)Call Verizon and they send me a copy submitted by retailer with my signature of course with highest plan, higher phone prices and more accessories then I asked for. Could only lower down one teir or would lose promotion. I screwed for about a thousand bucks. Get a paper copy. If printer is broke walk away you don't need them that bad.
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December 2023 by Melissa Corder
John was so helpful the best customer service thank you John
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November 2023 by Holly Strassner
Wonderful experience with these guys. They took the time to solve my issue and somehow got my old dead phone working so we could upgrade and transfer data over. They saved my bacon!! And gave me a great deal. 5 stars
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November 2023 by Joyce Comstock
Great service. He explained things well
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November 2023 by William T.
Showed up at Verizon at 9:30 because that's what their internet ad said. Open time was actually 10:00, but the guy inside wasn't really interested in opening at ten and was a couple minutes late. I explained to him I was in a hurry, but he said he would put some phones out on the floor and THEN help me. I explained that I had already wasted a half hour and he stated "that's not our problem what the ad says". He was dressed like a construction worker, shaved head with filthy pants and a dirty shirt. This guy is gonna be a joy to work with. I needed a refund on a phone and needed to get it done ASAP. He proceeded to ask my personal questions that were none of his business throughout the entire process. Once the exchange was done, I asked them to reactivate my old phone. They were basically clueless. They told me I had to call customer care which I then proceeded to do from the store and made them wait for their BS "restocking fee" until all my questions and concerns were answered, which took about twenty minutes of their time. The manager stood there, mostly silent throughout the entire process. I had the feeling he was scared of this employee and the intimidating way that he comes across. Finally after well over an hour, I left the store. I suggest that under no circumstances do you visit this store unless you like horrid service, completely disinterested and filthy employees, and have a lot of time to waste.
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October 2023 by Christine Simmons
I came in because my phone had an issue. Red fixed it in 1 minute, no lie. It was the best customer service I've had with Verizon. I will buy my next phone from him.
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September 2023 by donna pikas
everything was great but wait time was long due to only one employee at the time. He did his best to help everyone!
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August 2023 by Traci Martin
Christen was amazing! Great customer service and got us set up with what we needed with our new phones!
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August 2023 by Kathe Bishop
It was nice and cool on a 106°day, the young man was very helpful in repairing my device.
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August 2023 by Evan Corbin
Came in to the store to replace a lost phone. Was promptly greeted and was shown my options of new phones. Had my contacts transfered and was out the door with my new phone in less than 30 minutes.
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May 2023 by Richard Robles
Troy was very friendly and really tried to find us the best deal available.
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May 2023 by Jesse Harvey
Troy was fantastic. 10/10 would definitely recommend this place and this representative.
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May 2023 by James Pittman
Amazing and helpful staff. Will definitely return.
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April 2023 by Wanda Manie
Always helpful, I was able to check out the phones I had a online offer for, they even checked to see if I could get the same offer through them
