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January 2023 by BewareOfBears O.
My husband and I went into Mattress firm in Roseburg to look at mattresses and figure out what we wanted for a bed. Torrie was the employee that night, and she was amazing! She definitely knew her stuff and helped us figure out the right mattress for us. She was very helpful and had alot of knowledge about all of the beds. We went in to just look, and ended up buying the most comfortable mattress with bedframe ever. We appreciate you Torrie! Great customer service, very friendly and easy to talk to, and great experience overall. We enjoyed that it didn't feel like we were just being pressured by a sales person trying to make sales. She actually cared and wanted us to get the right bed for us. We will definitely refer people we know to shop here in the future. We look forward to our new bed being delivered soon along with our new pillows and mattress cover!
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August 2022 by Heydi Lavender
Absolutely amazing. These guys were so very patient and knowledgeable. My grandma changed her mind about 30 times and they totally rolled with every change and were extremely accommodating. I recommend this store to everyone!!!
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August 2022 by Heydi S.
Absolutely amazing. These guys were so very patient and knowledgeable. My grandma changed her mind about 30 times and they totally rolled with every change and were extremely accommodating. I recommend this store to everyone!!!
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July 2021 by Dinah Johnson
Our mattress was so uncomfortable that we needed to trade it in. However, that was a month ago and we still have not received the new mattress. The reversible pillow top was amazing. Next time we buy a mattress it will be somewhere that has the products we are interested in. Jason Frank is friendly, just not too keen on their policy to switch to a more comfortable mattress. In the meantime we wait, and wait for our mattress. We should of went to Eugene and bought a $2,500.00. The $1,000.00 one is not worth the discomfort.
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July 2021 by Natalyn Pepler
My husband and I made the trip in to see Frank and Jason a few months ago. We had been discussing buying a new bed for a while, as our old mattress was turning 15 years old and we just weren't sleeping so great. Frank and Jason both remembered us from when we bought our old mattress and bedroom set at McMahans 15 years prior. We took our time and did plenty of research on some of the new models of mattresses. Then, with Frank and Jason's help, we finally decided on a Tempurpedic split king with the adjustable frame.It took a few weeks for our new bed to be shipped (because Covid), but it was definitely worth the wait. Delivery was prompt, and professional. We stopped in the store this afternoon to thank the guys in person because we appreciate all the time they spent with us, and the effort they put into helping us find the right bed. They went above and beyond with their service. 10/10 highly recommended!
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January 2021 by Crystal McOwen
My son and I stopped in today. We found they were able to finally open after all closures. We found an amazing deal on a mattress. Helpful and friendly. Top notch!
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September 2020 by Laura Naredo
The customer service was great! Our bed is just what we ordered, if you are in need of a bed talk to Jason. Great experience!
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June 2020 by BOSS DO With Crystal
My son and I stopped in today. We found they were able to finally open after all closures. We found an amazing deal on a mattress. Helpful and friendly. Top notch!
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May 2020 by Crystal M.
We stopped in today after all the closures. We were extreme thrilled to find an amazing deal on the perfect mattress for my son. Exceptional service. Highly recommend
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April 2019 by Garry Santos
Our sales rep Jason Frank was the best! Extremely knowledgeable and matched us to the perfect mattress for us, we hope...(haven't slept on it yet, just delivered today). The delivery guys were great! The Mattress Store was over $1,000 less than same mattress in Eugene!
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March 2019 by Cindy Shepherd
Great service, My dad was treated with kindness and respect. He was able to take care of the transaction from the comfort of their comfy recliner. The frame and mattress was delivered by 2 kind men. Our family is most thankful.
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January 2019 by Bill Buswell
Frank at Roseburg store was super about helping to pickout our new mattress.
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November 2018 by Deana Lloyd
My sister and I, both with back issues, stopped by The Mattress Co.last week to see if there was an ideal mattress that fit our individual needs. Jason Frank waited on us and after much time answering questions, giving us information about Tempur-Pedic mattresses, encouraged to "try" out different mattresses, we found and bought the most comfortable beds. Thanks Jason. The beds were delivered in a timely manner by Mathew and Cyrus.
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October 2018 by Gary & Linda Taylor
We had a very good experience in this store with Jason. Jason asked questions and listened to us which helped him to help us find a mattress that we all thought would work for us. Jason was not pressuring us in any way and he is very knowledgeable.
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October 2018 by cjay1961
My husband and I bought a split king with an adjustable base! So easy to purchase, good deal, delivered and set up in Glendale! Thank you for great service! Connie Pederson
