-
December 2020 by matthew foster-kardash
This is a Outstanding Insurance company And the best Agents and great benefits and they look out for your best interests always able to speak to someone when in need HELPFUL AND positive feedback HSP verified
-
December 2020 by Jeanine Hooker
Friendly helpful kind
-
December 2019 by Daisy Vazquez
Its like they take 3 hour lunches more than once a day. We’ve come time and time again with a scheduled time to come and they don’t take that into consideration.
-
December 2019 by Lisa Payne
Leave on hold for long periods of time. Sent in money for auto bill and they applied to landlord instead when that wasn’t the one due. Have had numerous issues with office.
-
December 2019 by Karen Mc Donald
Not impressed with"customer service" avoided answering questions directly and made numerous excusrs
-
December 2019 by Matt Reynolds
The only agent I will ever have
-
December 2018 by ken keller
tracie jacks, the office manager has to go on the review boards like this one and give this office five stars to try and offset all the negative reviews. *see her five star rating.
-
December 2017 by Jackie Post
I hope this review will help the next person who may choose to get insurance of any kind with Rob Zollinger's Allstate company. It is my opinion that Rob Zollinger is a less than honest business owner, who lacks transparency in his business practices. I was excited to get my car, and home owners insurance from Allstate, as they are an outstanding company with an excellent reputation, and line of products. But, after I gave them my money, and personal and financial information, I came to realize this was where the customer service ended. I ignored, initially, that it took forever for the agent to call, or email me back. I ignored that she made mention of her assumption of my orientation, and laughed it off. However, I noticed a general lack of attention to detail. And, when I visited the office the staff seemed disorganized, and the office messy. As a nurse, I recognize the absolute importance of patient confidentiality. I question if an office so poorly managed is taking the steps to protect their clients private information. My friend, who is also currently with this office, told me how her agent lost her doctor's note that was needed for her application, so she had to request another one. It appeared to me that there was a lot of tension in the office. Professionalism, fairness, transparency, and respect should be practiced within the business, starting with the owner. I work very hard for my money, and I do not want to give a penny more to this owner. It is no wonder this particular office has such low scores within the Allstate family. If you are reading this, and like me are wondering how to stay with Allstate, but not with Rob Zollinger, there is another Allstate office in Roseburg. I have several friends in the community who shared with me some information on the owner. I have to either decide to leave Allstate, or maybe call the Corporate office, and get my accounts transferred to the other office. I had to give one star to post this review, but wanted to give a zero.I just want to let the readers know what I found out from the Allstate Corporate office. I can transfer my business to the other agency in town, but the monetary gain that this particular branch's owner (Rob Zollinger) receives from my policies would not transfer over, so I am going to cancel my car, home & life policies. I cannot in good conscience, knowing what I know on a personal level, continue my association with this particular branch of Allstate. Also, thank you Jim D. (Yelp) for sharing your unfortunate experience with Allstate recently, as it only solidifies my decision to leave Allstate.
-
December 2017 by William Dains
If I could give 0 stars, I would. My girlfriend moved here from Florida, and had her agent transfer her policy here. Rob's office got her policy setup, but it was $60 more than her previous policy (originally $140), which is understandable because it's a different state. However, after speaking with her previous Allstate agent to confirm the price increase, she notified us that her policy in Oregon now includes a bunch of extras that weren't on her original policy. She contacts Rob to discuss this, and now she gets charged $400!!! He added on extras because she noticed the changes... This office is a crooked, beware! Currently in the process of switching to Susan Snyder's Allstate office.
-
December 2017 by Julie Jordan
I just switched to Allstate for an immediate savings of approximately 60/month.....over 300 in a six month period! Cheaper to start policy too..convenient pay methods, both electronic debits and an office, several locally, that can accept cash payments too. Early am opens before 9am, so you can discuss policy issues before work too!
