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June 2023 by Mike Hawkes
My girl is getting sick so we r parked in parking lot heading home. Winchester bay
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June 2023 by Jessie Insua
This place is one of the most amazing people I have met. During my truck in this shop I was treated like second to none from service assisting what need to be done in your truck Excellent overall.
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April 2023 by Naresh Kumar
I got my truck fixed here and next day same code popped up with check engine light . They charge me $3000 and replace one of the charge air cooler . They charged me $3000 for something that never got fixed. Now I am at another location getting my truck fixed for same code. Do not go to this people they are rip off.
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March 2023 by Floyd Schrock
My name is Floyd Schrock, my experience over the road is 33 years plus owning my own company for 8 years, I need to pay the bill when the work is done, our truck needed some work, broken clamp on the exhaust, Express lube, they noticed the air drier cartridge needed replacement, and troubleshooting air bubbles in the radiator, and a few more issues, we drove 250 miles to there shop, if you can get to there shop, you will be very happy you did, Jeff Johns was in service, they're very good at listening to what you want and work very hard to make sure everything is looking good and working. This is my number 1 place for all my business, today, this is the 3rd shop for troubleshooting the bubbles in our radiator, it was a cracked air compressor head on our air compressor, only two air compressor in the US, they got one of them on order, they are very good at getting things done right. A great team of people working harder for the customer than any dealer I know. Thanks again for the great service and on time to get the work done. Floyd Schrock.
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March 2023 by Sable Hund
To be honest I do agree with the reviews that the staff in the office are above average and friendly and knowledgeable. But....it ends there. We brought a T680 in to have it completely gone through to get on the road ASAP. We mentioned the company we were leasing on to and the truck had to pass a DOT Inspection. One thing we noted is the customer service as far as keeping you up to date on progress is non-existent. We had to call everytime. Owner Operators do tend to get charged more on average but after the cams and valve train, and what we thought was a pass everywhere else we picked her up to the tune of almost 18k. The truck was driven about 2 hours away for inspection immediately and FAILED! Cracked brake lining and inner wheel seal was so bad it was leaking on brake pads. Air leak on fan clutch. Over a grand in additional repairs to pass Inspection. Upon contacting this dealer, their response was, " Well you signed the papers, we're not responsible for anything" and they refused to consider any restitution". UPDATE: After reading the review we were contacted by Pape Kenworth ( owner) and requested I phone. I did. That afternoon we received a call from Jeff at the Roseburg location. I must tell you that he was extremely concerned and reiterated that it is Pape Kenworth's policy to right any wrongs that occurred to us. Basically our faith in Kenworth has been fully restored. Jeff immediately " made things right" and did so in 24hrs. We fully understand mistakes can be made by mechanics. But Pape Kenworth has held their standards higher than other shops, which with Kenworth we have too. We have always been loyal to Kenworth and are pleased to say, they stepped up to the plate and hit a home run! Thank you again Jeff for your professionalism, it is greatly appreciated.
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October 2022 by Steve Gilbert
Awsome staff excellent work
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August 2022 by Trucker love
my transmission went out on my due too center bearing and they got me in quickly. i was there a little while not on there part, but getting the right parts. as sson as the got them, i was done that day. very good communication as well.thank you Cody and Jeff
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August 2022 by will lemons
Very nice people to work with got me and my little pup dog in and out quickly. And even let me bring my puppy into the waiting room and gave her treats I recommend them to anyone
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June 2022 by Jim Meadors
Nice people. Kenworth prices. Not their fault. Very helpful and quick to find the right parts
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November 2020 by Allan Wicklund
Well parts from second store location to theirs very adequate service and parts department
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June 2020 by Mike Riley
Roseburg pape is the worst.
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April 2020 by Roderick Lovely
On 03-25-2020 I was informed I would be look at on 03-26-2020 for service. Called mid-day on 03-27-2020 still wasn't any diagnosis done to truck. They customer service don’t really give f#ck they don’t reach out to you to tell you any updated info about truck. You have to do all the calling and when you do call they give limited info. Please if you looking for work done in a proper time and great customer service this is not the place. Today is 03-30-2020 and still in the shop and and still can’t get a answer when I’m going to be out the shop. Im in the shop due to derate and not able to regen issues on a 2020 truck.
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April 2020 by Brian Kelly
Got right to me very pleased.
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March 2020 by Frank Moore
Really nice. Employee s quick to help out
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January 2020 by billy Lloyd
Very fast and friendly service. Had an update done on a company vehicle and was in and out in 20 minutes.