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“I Have business account here and I never wait whenever i go to this bank. Always 3 tellers available stand by. The branch manager and banker always very helpful. The bank dont have check pictures on statements, which i need, and they made it possible to print them out monthy and call me when ready to pick up first of the month. That’s why i love credit union over big National bank.”
“Nolan at Garden Valley Branch Roseburg Oregon! Thank you for the excellent customer service! My friend Betty was having some breathing issues and needed cash. Instead of telling me what he couldn’t help me with he went out of his way to figure out how to get her the cash without inconveniencing her. Thank you thank you thank you!!!!”
“Very professional and helpful staff. They have streamlined finances, and helped my husband continue to raise his credit score.We have financed 3 cars here - all th loan officers have been extremely knowledgeable. The community focus provides many connections and deals. Highly recommend!”
10AM - 6PM
1070 NW Garden Valley Blvd, Roseburg
Banks
“LouEllen Boggs is phenomenal! She has always been extremely quick to respond, very knowledgeable about her job and gives quick service! She is also a very nice and professional person! Thank you for your years of assistance!”
“While I haven't been back to the branch in person, they were kind enough to offer me an apology in voicemail for an unpleasant experience that I had, and seem to have fixed the IVR since my initial complaint. Kudos to them for handling the situation.”
“It's a beautiful bank and no parking issues. I needed help opening a checking account, I didn't have to wait in line which was a plus. The people who work at the front desk area are very nice and helpful. K'Lee was the wonderful young women who helped me. She is so very nice and very smart, she answered every question I had. K'Lee did an amazing job. I'm really happy I went there and saw how nice it is and the people.Thank you banner bank and K'Lee”
“Miranda Triplett is amazing! If you are looking for a home loan I highly recommend speaking with her first. She is full of information and wont steer you in the wrong direction. Thank you Miranda for all your help.”
“They’ve never treated me like just another customer but more like a friend and an important part of the community. Meaning they treat me as if I just made their day by coming in. I won’t bank anywhere else. If that doesn’t convince you, they work hard at meeting your financial goals.”
“From the outside it looks nice. I don't know what the inside looks like. I walk past these places. I don't go into them so I can't really help you.”
“I've been banking with NWCU for 16 years and they are, without a doubt, the best bank I've ever worked with. They treat you like a friend and always go above and beyond.”
“Was in the bank today. “K” helped us out with our issue. She was quick and professional. Before we left a gentleman came in to do a transaction and she noted that what he wanted to do was most likely a scam and to be careful. From everything I heard him say it was 100% a scam and the poor guy still wanted to move forward even after being warned. I felt bad for both of them. He was about to lose some hard earned money and she could see the man about to lose his money and nothing she could do for him. She even gave him a flyer to show him all the scams out there. It was sad to see him going forward and her helplessness to not be able to stop him.”
9:30 AM - 4:00 PM
1701 NW Garden Valley Blvd, Roseburg
Banks
“I've never had any trouble at this branch - everyone has been friendly, courteous and very helpful. Recently my social security number was compromised. I didn't even realize i'd been hacked until Wells' Fraud Detection department alerted me. I am so grateful. My accounts were immediately put on hold and a new account was set up. Unfortunately I didn't have the new acct # and I needed access so I wouldn't default on bills set up with auto pay. I went to a regular teller window thinking I'd have to wait for an account manager but Jason (you are a wonderful wonderful person, Jason) was able to take care of all of my questions and patiently set me up so I could start my tedious recovery process. I've been a Well Fargo customer for decades and they have never let me down. Thanks Well Fargo!”
“Was in the bank today. “K” helped us out with our issue. She was quick and professional. Before we left a gentleman came in to do a transaction and she noted that what he wanted to do was most likely a scam and to be careful. From everything I heard him say it was 100% a scam and the poor guy still wanted to move forward even after being warned. I felt bad for both of them. He was about to lose some hard earned money and she could see the man about to lose his money and nothing she could do for him. She even gave him a flyer to show him all the scams out there. It was sad to see him going forward and her helplessness to not be able to stop him.”
“I had the pleasure of working with Cassandra this morning. The staff was empathetic and polite. I decided to change my lastest review based of my experience today. I would suggest being a little more candid when dealing with unusual circumstances while at the main teller area. Good job turning my opinion around today.”
9:30 AM - 4:00 PM
1701 NW Garden Valley Blvd, Roseburg
Banks
“I've never had any trouble at this branch - everyone has been friendly, courteous and very helpful. Recently my social security number was compromised. I didn't even realize i'd been hacked until Wells' Fraud Detection department alerted me. I am so grateful. My accounts were immediately put on hold and a new account was set up. Unfortunately I didn't have the new acct # and I needed access so I wouldn't default on bills set up with auto pay. I went to a regular teller window thinking I'd have to wait for an account manager but Jason (you are a wonderful wonderful person, Jason) was able to take care of all of my questions and patiently set me up so I could start my tedious recovery process. I've been a Well Fargo customer for decades and they have never let me down. Thanks Well Fargo!”
9AM - 5PM
445 SE Main St, Roseburg
Banks
“Rachel Thompson was out Loan Officer for a home we recently bought in the Roseburg, Oregon area. She was excellent, always on top of paperwork and had answers to questions we might have. Prudy Munson also worked in the office and always answered the phone when we called. This is really important when you're buying a home on a timeline and needed things to go through on time. Rachel has retired but the person who has taken her place has contacted us to make sure we had her contact info in case we needed it. Umpqua Bank has done an excellent job on our mortgage. I would definitely use them again if I needed another loan.”
“I've never had any trouble at this branch - everyone has been friendly, courteous and very helpful. Recently my social security number was compromised. I didn't even realize i'd been hacked until Wells' Fraud Detection department alerted me. I am so grateful. My accounts were immediately put on hold and a new account was set up. Unfortunately I didn't have the new acct # and I needed access so I wouldn't default on bills set up with auto pay. I went to a regular teller window thinking I'd have to wait for an account manager but Jason (you are a wonderful wonderful person, Jason) was able to take care of all of my questions and patiently set me up so I could start my tedious recovery process. I've been a Well Fargo customer for decades and they have never let me down. Thanks Well Fargo!”
“Hands Down the best customer service of any bank. Hopefully you have the pleasure of working with Angela Tatom. She goes out of her way to make sure customer's are taken care of. The tellers are extremely efficient and at the same time so friendly. You will not be disappointed banking at this location.”
“Matt is the best. He worked with me and made my experience with this bank one of the best I've had ever. Answers all my questions and walked me through anything I didn't understand. Can't imagine some of the reviews being anything but great.”
“I'm in a serious long-term relationship with U. S. Bank. Over the years I've always loved their excellent customer service and smiling faces. Even though U.S. Bank is National they have always cared about me as a Local. I absolutely recommend U.S. Bank with 2 thumbs up.”
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“Can’t say enough great things about this bank. Everyone is very kind and the manager is fantastic. I have had nothing but great experiences with both calling and walking in. Shout out to Amy you were great and very helpful over the phone!”