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December 2023 by Mina Thompson
The guy was just locking up for a break when I arrived around 2:30pm. He asked me a bunch of questions as to why I was there without identifying himself. He reluctantly went back in. I was acting on the behalf of my senior client and presented with his credit card statements and his driver license (as advised by the lady I talked to on T-mobile/Metro phone # on credit card statement).Long story short, he told me "I was lucky that he was taking the time to try and help me)". He ended up telling me the only thing my client could do is to cancel his credit card to stop the $25 twice monthly charges that had gone on for 2 months. My client had lost his phone a couple of months ago and it was reported.I was very unhappy with the lack of sincere help to try and resolve my clients issue. Wasted trip for me. When I returned to my clients house, I called CITI Bank for my client and they promptly disputed the charge, and issued a quick credit on his account.
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November 2023 by Ginger l Shelt
I went in cause I saw there ad on google about get a free phone with a 60 dollar service card, and I was charged 125 for it which the employee a dark long haired guy liedand put me on a 75 month card not thd 60 plus the service sucks i usually with atand t get service where i live but, not with metroby t- mobile the guy scammed me so he could get a amore sales so he could get paid more.
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September 2023 by Charles Schweitzer
MY EXPERIENCE WAS GREAT THE MANAGER QUINCY AFTER TROUBLE WITH MY ACP WENT ABOBE AND BEYOND TO GET IT ON MY ACCOUNTTHANKS METRO
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September 2023 by Brad Allen
They were very helpful didn’t have a lot of money and found me a great phone for my dad and I with the acp discount I didn’t exspect I give them a ten plus thank you metro
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September 2023 by Be Eazy
Quincy was super respectful and helpful he helped me get my phone fixed and sold me an awesome tablet for a great price
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September 2023 by jim clark
The worse stop you could ever go to they sold us phone's we ended up sucking on every level they have no inventory according to them and did not honor there 14 day guarantee my advice is to avoid this store at all cost they will rip you off
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August 2023 by Jay Prater
Poor customer service. I added a line,and had to finance a phone to get an upgrade. The finance company is totally separate from metro. I get that. I called in and asked for the info for the finance company,they had no information about it,other than the name. Typical "used car salesman," like attitudes. All sugar,and spice to make a sale,but as soon as you walk out the door," you're on your own,drone!"
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May 2023 by Dani
Quincy hooked my man and I up with everything we needed, was very informative, courteous, and friendly! He made sure to get me all the discounts he possibly could! I appreciate it Quincy! Thank u
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February 2023 by Patti Blankenship
Maria was really good went above and beyond to fix my issues and she gave me a TMobile giveaway ! Thank you
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February 2023 by Beth Roberts
Maria was very friendly thank you for helping me with everything and doing all the work for me and activating my phone
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February 2023 by Craig Huebler
Maria was very helpful supportive and knowledgeable! Great experience!
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January 2023 by Joshua Brink
Decent service, couldn't help me put a block on my account, asked if we wanted cases and stuff as if they were included but actually wasn't included. Never said a price or anything until I finally asked. Was quick setting up the new line.
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January 2023 by Michael Davenport
Vanessa was very helpful and she went above and beyond to make my experience wonderful. If you want to get a phone with employees that have happy smiling faces and good attitudes a very highly recommend Metro PCS in Roseburg Oregon both Vanessa and Maria made my experience wonderful.
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November 2022 by Camella Coleman
Maria and Letia were so helpful when I went in today. Maria always knows what to do when I have any issues with my phone. Kudos to the Roseburg,. Or metro staff. Thank you
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November 2022 by Tommy Weiker
Maria here has been excellent with helping with phone problems I have I'm selling me phones I've been dealing with them for a few years now and really happy with everything they've done so give them
