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February 2024 by Justin Bates
Went in to get an estimate and the owner was friendly and gave me a quote. I tried to call them more than 10 times over three days to get the work scheduled and they never picked up the phone and you can’t leave a message. Not sure how you can run a business in 2024 when you never pick up the phone or have a voice mail box for people calling. I ended up taking my business somewhere where I can actually talk to someone and who knows how to run a business.
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January 2024 by Peggy Sw
Efficient and friendly
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May 2023 by Damon J.
Took my Subaru in to have the hatch on the outback replaced.They had the car in after a long wait to get the repair started.Got the car in on Wednesday, and it was finished on Saturday. Had to keep on them to get the car back on Saturday since I had to be in Portland on Saturday. They did a great job on the repair.Very happyGood customer service.
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March 2023 by Korryn Rios
Deserves 0 starts. Honestly the most unprofessional business I have ever dealt with . I set a date to drop off my car a month in advance. I showed up to drop my car off, office is open but no one is in there, two separate employees looked me straight in the eyes while I was waiting and they just walked away . I tried calling the shop after waiting a while and it went straight to a voicemail box that was full ?? this is terrible and I do not recommend bringing your car here unless you want rude kids straight out of high school working on your car and no communication from the shop ?? Most untrustworthy business in Roseburg in my opinion. Was able to get ahold of Clint Newell in a matter of seconds and they took my car right in . I left this untrustworthy shop and had my car dropped off with in less than 20 minutes.
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December 2021 by Michele Sasser
If I could give a minus I would! My husband and I had a vehicle that needed body work, tried calling their number, no answer and their message says mailbox full. My husband takes the vehicle to their shop, can't find anyone. Walks outside and around back and finally finds someone who gives him an estimate and a date to bring it back. I called about that date because it was a holiday and he tells me he doesn't even see it on his books! We make another appointment date and take the vehicle there to drop off, find one kid wondering around and he knows nothing about it, he says he doesn't know where the owner is, that he is pretty "occupied with his house" whatever that means. We tell him if the owner comes back to have him call us, we NEVER hear from him! If this is how this guy runs his business, how careful or professional will he be with your car??? Absolutely will never recommend or use this business!!
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December 2021 by Charlee Spears
The owner was extremely helpful and hands on when my car was totalled. I would totally recommend them to family and friends.
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November 2021 by Sarah Wofford
Great customer service. And amazing work!!!
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November 2021 by Nickye Mendenhall
Went above and beyond to get my work car fixed up and back on the road. I actually need to take my personal rig in for a repair from a hit and run and will not take it anywhere else. Great people!
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November 2021 by Miranda Hunnicutt
Great company that puts the customers first! I would recommend them to anyone!!
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May 2021 by Joe Coffey
Did not do business with them yet but the person that I spoke to was professional.
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April 2021 by Andy H.
Never ever again. My daughter and her husband took their truck and fifth wheel trailer to RCC to be repaired after they were both damaged. After we dropped it off he didn't get to the insurance company for almost 6 weeks. About a month after he contacted the insurance company they decided to total the truck. RCC wanted to charge the insurance company storage fees for the time that it sat there before he contacted the insurance company. The insurance company didn't agree. He refused to give the truck to my son-in-law stating they still owed him for the storage fee. My daughter and I had to go to his shop and demand the vehicle so she could proceed with the process of totaling their truck. About 30 minutes later he called my son-in-law and stated he was going to sue them for the difference of what the insurance company was refusing to pay. Either he is completely ignorant to how this process works or he is a bully and was trying to scare a young couple into paying the storage fees. It was explained to him that the balance of the storage fees is between he and the insurance company. He did repair the fifth wheel and it is back on the road. Although that took over three months and the graphics is still not done. I'm sure he will rebut this with all kinds of excuses because that's what he does.
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December 2020 by Jen Ramsey
Fast and efficient! I was backed into and took my car in. He was done within a week.
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August 2020 by Autumn Pierre
Extremely unprofessional staff. No one wears gloves or covers seats, or even close windows so you will get back a car filled with dust and dirt and greasy handprints. Watching their yard fill up because they only work on your car if you know them or are a big name in roseburg. My car got pushed off the list for 2 weeks before anyone touched it, finally received it back with a half done job (brought it to les schwab for an alignment and they showed me didn’t even finishing bending my frame, they recommend getting the alignment at the shop over and I wonder if they would’ve told me they didn’t finish their job..that would’ve been over a grand for nothing.) very sketchy shop in roseburg.
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February 2020 by Blake Caserotti
Paid $2,000 for a brand new bumper, and a half-assed job. Their cheap plastic clips broke within two months. Just another shady business in Roseburg, I guess.
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January 2020 by Cheryl Logerstedt
Great service@
