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December 2023 by Kim Krei
Great and knowledgeable customer service by Sam! Did not pressure me into the amazing upgrade I qualified for but please to know what I’m eligible for in the future. Fast and accurate and extremely friendly! Looking forward to working with Sam again in the future! Give this guy a raise!?
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December 2023 by Christopher Given
When there are needed to be an example of somebody going out of their way with customer service, Sam was absolutely positively the poster boy for thisI couldn’t purchase it when I was there. I had problems with my credit cards. He worked with me slowly impatiently and got me through this purchase by the time I got the cards all to work and able to purchase we were minutes away from Christmas.He had the package delivered to a Kay jewelers that was near me. I have my wedding ring in time for Christmas and I couldn’t be more excited elated or happy with the service from A-to-Z. Just truly a phenomenal experience.
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December 2023 by Megs
I have had THE ABSOLUTE BEST service at Kay Jewlers! From being greeted seconds upon walking through the door, to personable conversations while in the store, to making sure I'm out the door a happy customer. I recently customized a ring with the help of Anna and Sam. When I got it back, I had it only a day before stones fell out. I went back in the next day, where Anna had discovered it was very poorly made. She quickly made it right by sending the design to a different jewler and guaranteeing it would be done correctly this time around. I picked it up today, and couldn't be more satisfied! Not only that, but I went and customized a ring for my daughter for Christmas, again with the help of Sam, and was treated with the utmost respect and care! I am so excited to get the ring back and gift it to her for Christmas as it is a personalized ring with her birthstone of Opal in lavender (as purple is her favorite). I was given great deals and prices. Kay Jewlers always has my business!
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December 2023 by Stephanie Carberry
I really enjoy coming in to get my rings inspected and cleaned, they handle my jewelry with care and aren't rough with them at all, Sam was super reassuring if I had any questions, Nicki was super friendly and thorough with helping me with my jewelry, and Zoe was super sweet and helpful with whatever I needed. 10/10 for this store and it's employees!
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November 2023 by Ashley Hampton
I love this place! They are awesome and always so helpful. They always help tale care of my needs with my jewelry.
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November 2023 by Shania Wallis
They are AMAZINGGG and have helped me many times with things to fix my jewelry pieces and purchases. Jayme, Sam, Anna, and Takoda are so kind and veryyy helpful!
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November 2023 by Trish Salamon
I appreciate everything Sam has helped with my entire family and creating my beautiful ring. He has been by far the best! ? Highly recommend.
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November 2023 by Brittany Johnson
Absolutely love Anna & Sam!!! They are amazing and so helpful. They are so kind and go above and beyond to help me with whatever it is I need. They relate to their customers & are so friendly!They remember who are you & what they helped you with last time, even if it has been awhile.Couldn't ask for anyone better than these 2 to help me!
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November 2023 by Katrina St.Clair
Wonderful people. very friendly staff Great experience. I love the option to buy a stuffed animal and give to St. Jude.
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November 2023 by Molly Jerscheid
After my SO purchased a ring, i had to get it resized. the team was able to work through the tablet acting up and kept up chit chat while also informing be about the diamond trade program and warranties on my jewelry. and i received my ring back the day they said it would be done!! i will definitely go to KAYS again. the manager and team are fantastic
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November 2023 by Dee Vee
I always great the best service when I visit this store. Sam is amazing and even remembers mine and my financees name. I love this store.
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November 2023 by Marilyn Tacherra
I had a very good experience at k today Nikki and Sam were very helpful putting some jewelry on my wish list and showing me a ring that was already on my wish list that I can come back and get for a very good price I would recommend Kay to anyone
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November 2023 by Shreks Spawn
After a successful visit, God showed his approval. Great staff here - 100% recommend.
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November 2023 by Brandi Gomez
These guys and gals are fabulous, they go above and beyond to make you feel welcome and important. Wouldn’t buy jewelry anywhere else. They have exceeded my expectations and have a customer for life. ☺️☺️
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August 2023 by Nicole Rondeau
The manager at the Roseburg store I suppose thought we was being helpful but definitely just told you what you wanted to hear. Very much gave us that lousy car salesman impression. What bothers me the most about Kay’s is definitely there horrendous “customer service “ when trying to attempt to call on your account. Absolutely awful and every single time is the same. This however has nothing to do with the Roseburg store but everything to do with “Kay Jewelers “ as a corporation.
