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December 2023 by Bryant Garcia
Never go there terrible service and never have them ready even if you call 3 days ahead
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June 2023 by Eric L.
Hometown Drugs & Giftshop Worst pharmacy ever if you want to be lied to give an attitude when you called them out and then they will blame you and say its all cuz ur attitude. they take zero responsibility for their attitudes, their lies and their bullshit, and blame the customer. Also they mess up about 60% of the prescriptions I have had filled there!!! didn't go to this pharmacy!!! they say shop local, but these people are a joke they hide who the owners are, so you cannot complain about them so the owners don't know what's going on with their own business. This place should absolutely be out of business.
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February 2023 by Tami Markovich
Support local, they say.What a joke of a pharmacy. I have a medication that there’s a national shortage of so called around. Hometown said they didn’t have it in stock but could acquire from their warehouse. Great! Prescriber sent over the rx. I called later to be sure they got the script, which they did. Before they would even request the medication they were waiting on me to contact them with insurance info. Apparently I was supposed to intuitively know this. I pulled out my insurance card but they said I would need to drive it into town so they could see it. Providing my Federal Blue Cross policy number and group number over the phone would simply not do. It’s 2023 but I needed to load my sick kids and self up, drive 20 minutes into town and present card info that could be relayed over the phone, via fax, or email.It goes downhill from there. 2 words to sum this place up - rude and inefficient. You are better off standing in the Safeway or Fred Mayer pharmacy line. Run and run fast.
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January 2023 by TANIS WARMACK
Conveniently located in the medical center. Doctor office calls prescription in & they will text your phone when it is ready for pickup. That is if they have it on hand & have your information in system. Cold drinks, homeopathic tinctures, general medicine & supplies are also available.
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January 2023 by Dixie Bartholomew
Very impressed with the friendly, efficient people at Hometown Pharmacy ?
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December 2022 by Victoria Snyder
There is always at least a half hour wait before retrieving your prescriptions, no matter when the prescription is actually sent, and their service is often grumpy. Below relates a common experience.Last night I called about my prescription and was told it would be 45 minutes to an hour and it would be ready right before closing.The woman who was there when we arrived 45 minutes later said that they were out of my medicine and they would have it Monday (okay, mistakes happen), but then chided us for not calling ahead and finding out whether it was available ahead of time.When I said that we *had* called and had arrived at the specificed time, she said that we hadn't spoken to *her*. We rolled up the window and left, not wanting to argue pointlessly (more).Ma'am, I cannot control who picks up your phone. Misinformation is okay sometimes. Everyone doesn't know everything, and everything can't always be in stock. Your treatment of your customers is not.
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December 2022 by Vince Cartwright
Better prices than others in my experience. Thats about it.Staff arent super friendly but they get the job done.
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October 2022 by Joanie Moore
Disappointed in the service today. Pharmacist said she didn't have anymore time to be on the phone with me because she had people waiting to receive shots. The issue was not resolved and they were out of the drug until next Monday. I will no longer use or recommend others to this pharmacy.
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May 2022 by Sue R.
Be forewarned about using this pharmacy if your insurance has any restrictions. I have been getting a prescription filled at Hometown Drugs for the past 2 years without any problem until now. When I requested a refill in May 2022, I was told they would only process a 30-day refill even though the Rx was written for 90 days, as required by my insurance. The reason? They are losing money on the medication and if I wanted it filled for 90-days I could go elsewhere. I was never called with an explanation of the problem. I found out when I picked up the Rx and a handwritten note was added to the Rx paperwork by the pharmacist in charge at this location. My insurance will only cover a 90-day Rx so now I'm in a catch-22 situation of having only a 30-day supply of an important medication that I can't refill for 90-days since they refused to let me return the 30-day supply & cancel the order with my insurance. Their website states "Our pharmacy is dedicated to the well-being of our community." But that doesn't seem to be true by their actions.
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February 2022 by Pete Reindel
The delivery man that delivers is real concerned that you get the right drugs. If not he will check and find out why and follow up. A real joy to have this service. No hassles.
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January 2022 by Thomas Garber
This is the worst drugstore I've ever been to yeah yeah I've been through a lot of them
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January 2022 by Cindy Dean
I absolutely love this pharmacy prior to me getting a vehicle and still to this day they deliver my prescriptions to my door. The gentleman that does the delivery is an absolute delight. My prescriptions are usually up to date and correct but once in awhile the doctor's office messes up for the insurance company messes up but with just a quick phone call to the pharmacy you can gen.erally get all of your answers or problems resolved
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January 2022 by Donna Shultz
They are lucky they are getting 1 star. They have no idea how to bill insurance. Wanting us to pay full price. ?
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December 2021 by Desiree Romero
I am so happy to have stumbled across this pharmacy, when my friend needed tips for his insulin, and we only had a little bit of money they gave me 5 tips for free. Insulin is so important, and my friend was getting sick because he didn't have needle tips and needed just a little help. Their one act of kindness will go a long way, I actually am now going to be using this pharmacy. Thank you, guys, so much!!
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November 2021 by Skip B.
We used to consider Hometown Drug to be fast and friendly. Since they have changed owners, they are neither fast nor friendly. The last several times my mother has called on her prescriptions, the lady she has had to deal with has be curt, and downright rude to her. Being as we are simply following doctors orders, we should not have it taken out on us when providers or the systems used cause a communication breakdown. This will be the last time this pharmacy is used by us due to the increasingly poor service and attitude towards us. Would leave negative stars if possible
