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February 2024 by Rob Kinney
I am a returning customer, brought my outback in to get the bearings checked and was denied to use the restroom. That is not the love of Christ! It happened today 01/30/24 as a returning customer, DJ put his arm out and told me not a public restroom! I was a paying customer.
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January 2024 by Awbw
I’ve taken my Prius in twice so far, both were pleasant experiences. 10/10 would recommend :)
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November 2023 by Tim Burns
Dave and his crew always do a good job when servicing my cars. Give them a try, You will be happy you did. ----- Merry Christmas to all.
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September 2023 by stac334 Stacey
Amazing service!!!!!! Explained everything to me and took their time. Everyone is very friendly and prices are very fair. I will bringing my car here from now on!
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September 2023 by Shonna Barry
This is a really special place. They got me in immediately on my way home, fixed my car before closing time even when they had to get a part for it, were so kind and gracious to me and my baby daughter and I feel like the rate they charged me was more than fair, but generous. I have never had an experience like this in an auto repair place and will go to them for everything now. They are wonderful and value their customers as human beings. They also did exemplary work on my vehicle. I can't think of one drawback to going here. They were actually recommended to me when I went to the Honda dealership who couldn't fit me in for weeks to months.
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September 2023 by Victoria Gordon
Did a full inspection of the car. Gave us an itemized list of each fix and a high quote for costs. Only fixed what we agreed to, so there were no surprises. It actually ended up being less than we were quoted. Took away a star because when they texted to tell it was done they said "you can pick it up at your convenience." It was a Thursday afternoon and we were busy so we figured we would pick it up Friday, turns out they are closed Friday, so we had to wait until Monday. It would have been helpful for them to put their hours in the text.
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September 2023 by Zach Bayer
Talked with the owner and he was super rude. I was trying to get a quote and he asked me if I was trying to sell him something. I was like huh? He said take me off your call list! I was looking for a quote for services. I would not call this place. Super sketchy.Look at the response! Should tell you everything about their customer service or lack there of. Interesting perspective to think you can tell a potential client how to act. No thanks!!!
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September 2023 by Levi M
Always honest with me and never tries to upsell me or "fix" things that aren't broke. I truly thought something was wrong with my truck and they did an inspection and told me nothing was wrong with it. They could have lied to me about needing repairs and I would have believed them, but they didn't.
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September 2023 by eric wong
They gave a very comprehensive diagnosis of my car’s problems. Easy to work with and professional. Would recommend
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July 2023 by Carolyn Russell
They did a huge job, valve cover gaskets, front and rear seals, serpentine belt, clutch replacement.Happy with the work and the service. Great peopleService: Auto engine diagnostic
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July 2023 by Greg Sullivan
NEVER GO TO HIS AUTOMOTIVE!! I’ve been taking my cars here for years. Yesterday I took my Titan here to repair the starter. They did a “diagnostic “ without my permission and impounded my vehicle. They told me the brakes were unsafe and refused to give me my keys unless I paid $2,300 to repair the brakes and the starter. I had to pay a tow truck for a tow to Les Schwab. I’m now paying $800 a week for a rental and my truck sits at Les Schwab until they can work me in. HIS couldn’t care less. HIS is not cheap but at least they’re honest, I thought. They’re neither!!
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June 2023 by Dory Bixby
They were able to fit me in between other appointments even though I didn't set it up far enough ahead of time. Very helpful, quick and got ahold of me me as soon as it was done so I could pick up my vehicle.Service: Oil change
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April 2023 by Brent Saling
I've been too HIS automotive twice now fe different things ,gauges and brakes both times was given exceptionally great staff was kind and took the time to answer all questions until they were sure I was happy. They also took time to check on afterwards to make sure repairs were working well would recommendServices: Brakes
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April 2023 by Kevin Wiepert
45 thousand mile check on our Toyota Rav 4 did a great job also I bring my Jeep there great service
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April 2023 by Temmons H.
Walk the walkI was quoted a price of "$30 - $40" for a tire swap on my truck. I took it in and was told the charge would be $55. I reminded DJ that I had been quoted $40 (the top of his range) on the phone. He wouldn't honor the price quoted. I told him I would take my business elsewhere and had it done at Les Schwab for $36. To clear up any misunderstanding I phoned back later and explained my reticence to pay 40% above his quoted price. DJ sarcastically apologized for "charging $5 over the quote". I reminded him that the quote was "$30 - $40". His response was "whatever!" and he reminded me that after he made the quote I had mentioned a higher bid I had gotten from a competitor. Then it clicked -- he had raised the price because he thought I was clueless and he could get it. It had nothing to do with their labor or costs but was purely opportunistic. A rip-off, in other words. Roseburg could use a good independent mechanic shop with high values. Unfortunately, HIS Automotive services is not that. Very disappointing. They know how to talk the talk, but they don't walk the walk.
