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October 2023 by Pamela Ruehle
I ordered compression stocking for my dad, the service was very polite. However, when I called to check on the order 2 weeks later, they said they accidentally gave dad's stocking to another person and they were just waiting for her to return them. But would atleast give me a courtesy call to keep me informed. Then 4 weeks later they have them in, and as the owner was there , I explained what had happened. She stated that they would be there the next afternoon. When I went back a young woman came from the back room with 2 boxes and charged me 90.00. They were the wrong stocking and so now I ordered the correct item directly from the manufacturer. I do not recommend Groves Medical supply, they are as bad as Rick's medical. I recommend going straight to the manufacturer and you'll receive your items for half the price.
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January 2023 by Sabrina
Waiting to get an medical ankle boot for my daughter so we asked about pricing...they are billing our insurance almost $400.00 of which we will pay $60.00 HOWEVER!!!!! If we'd like to buy the boot outright ourselves it would be a cash price of $135.00!!!! IS THAT A JOKE?!?!! They are billing our insurance almost 4 times as much!!! I will NOT be back. This is why people struggle to pay for anything medical. This is wrong!!!
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January 2023 by Ted Lonnberg
Made the switch to Grove Medical Supplies and it was nice to work with people who are friendly and appreciate their customers.
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January 2023 by Dena
Excellent Customer Service! Went the extra step to get me what I needed! Very helpful! Very highly recommended! A+++
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January 2021 by Dale Wambolt
When I was at my lowest and needed help, information and products both varied and inexpensive, these gals were a godsend. Arrangements were made from a distance without having to be present; something that was not possible for me at the time. I highly recommend Grove Medical Supply for they're assistance, accessibility, and "can do attitude." I've many other options and have used them when finally becoming available, but in the meantime Grove Medical has been there when I needed and will continue receiving my patronage into the future for this simple yet elegant reason.
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January 2020 by Kat Johnson
I went to Grove Medical Supply this morning at 9 a.m.The owner showed up at 9:08. She told us to come in with no apologies on being late. I gave her my prescription for my walking boot and she said there wasn't enough information for billing my insurance. She told me that she would keep the script and make some calls. She said she would get back to me. I didn't feel comfortable with leaving the original script, so she made a copy and took my information. It is now 4:30 and I haven't heard from her. 7 HOURS LATER!!I called and told the kind lady that answered that this was poor business.Luckily, I went to Rick's Medical and they got me mobile again!!I will not be doing business with Grove and I hope you have a better experience.
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January 2020 by Doug Hesseltine
Very knowledgeable staff. Best c-pap supply in douglas county. Always fast service. No annoying phone calls from a out-of-state, so-called local, supplier.
