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November 2023 by Arnold Arellano
These people are dishonest, long story short my neighbor as me if I can look at her pallet stove because it wasn't feeding pallets, so I did check the auger motor it was working fine but the electronic sensor that is linked to the auger motor wasn't working. I bypassed the sensor and the pallet stove worked fine, everything else was working good, I showed her the stove working and I mentioned to her that I can replace the electric sensor with a basic switch, but she wanted to take it to this store to get the pallet stove repair in the right and the end result was terrible. The repair guy told her that the auger motor was bad and the burn pot wasn't working anymore, in other words the pallet stove is junk. She picked up pallet stove from the store without the auger motor the repair guy told her that the auger motor ended in the trash by accident. I was it is easy to take advantage of a female costumer.
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December 2021 by Eva K.
We had to Wait for an appointment because they were so busy but it was well worth it. The person who came to our house was prompt, patient, incredibly knowledgeable and not only fixed the problems we were having with our fireplaces but gave us recommendations for preventing further problems. Thank you so much fishers!
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October 2021 by Gregory Moniz
If you're looking for honest people look no further. Took my pellet insert door in for a new gasket and after they took a look was told that it was fine and to save my money, Also needed a cap for the insert vent pipe as the original on was a real rinky-dink job and they sent me to Umpqua Sheet Metal to get the old one modified.They didn't make money from my visit but they earned an excellent rating as well as a future customer.
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April 2021 by Skip D.
Poor upper management. Lacks the communication and business skills to make this business successful. They made three appointments to come to my house and never showed up or called to reschedule any of these appointments. When I called and asked if they were not interested in the work they should just let me know. Again no response. Can't see this business lasting long in the Roseburg area.t
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March 2021 by jack scenic
I don't even want to give this company 1 star. I entered the store and was greeted by a salesman. I then asked him if they sold 8" Duravent stove pipe and he said yes. I then told him it was for a "The Earth" model wood stove and he twisted around and said "Oh jeez" loudly. I thought maybe he had done something in his pants and asked him what was wrong. He then replied that I would need an adapter and he didn't know if they had one. I replied that I asked about stove pipe and not an adapter. He then threw his arms up in the air and stormed off like a hurt spoiled child to the back of the store.I waited for a few minutes then left the store. I have heard other folks had problems with this company but cared not to spend the time on them and review their experience. I won't ever go back...will never recommend them and will write reviews on all 5 of our websites ending in "Stay Away"
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March 2021 by M W
This company needs some competition. I suggest Coastal Farm and Ranch. They can order anything you want and the service and staff is so much more pleasant.
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October 2020 by Matthew Engstrom
These people are dishonest, the deal they give you one visit changes the next. They can be impossible to get ahold of if you do make the mistake of buying anything. The employee s are personally creepy wierd trash.
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March 2020 by Matt Reynolds
Happy and helpful employees
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November 2019 by Sky Cady
Great experience here! I’ve talked to them maybe a dozen times about different things related to my old wood stove. They’ve been super helpful every time and went out of their way, off hours, extraordinarily to find an answer to my question. Even when I tried to give them some work, they encouraged me to save some money and do it on my own. Haven’t bought any big ticket items from them but a few smaller things.
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October 2019 by Michael Rosche
We bought our stove here in 2012, and we've been pretty happy with it.
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October 2019 by Bactome Kai
Great service except they charged me $100 for the delivery of my stove and so did their delivery company. When I asked their delivery boys about it they said I’d have to deal with it because they’re “the only game in town.” Just make sure EVERYTHING is on the receipt. The stove was the one I wanted and at a good price but I ultimately paid as much as if I would have gone to Coastal. Sorry guys this experience left a bad taste in my mouth.
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October 2019 by Marge Cunningham
Stopped in the store to talk to someone about the pellet stove in the home we are renting. We couldn't get it to work, the gentleman I spoke with was very knowledgeable & took the time to explain the process of getting the stove to light, then the blower will kick on etc. Many Thanks!
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October 2019 by John O'Connor
Helpful staff... Would recommend...
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March 2019 by Sandy Kolker
They are always friendly and certainly know their stuff! We bought our Quadrafire pellet stove from them nearly 11 years ago and just love it! I especially like that if we need to replace any parts or get the glass cleaner we can just go there and its local, here in Roseburg Oregon!!! I highly recommend this place if you're considering a wood stove or a pellet stove!
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March 2019 by Daisy Gilbert
Was very helpful. We have an older pellet stove and they was able to get what we needed.
