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February 2024 by Jo S.
Friendly. Quick service. Had me in my rental in less than 10 mins.
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February 2024 by K
I rented cars twice. The first time it was a week from when I needed the car and they called to say it would not be available at the time I needed. The second time I reserved three weeks from when I needed the car. Showed up to get the rental. No one showed up for work. Literally standing there stranded for 30 minutes waiting. Had to get a Lyft to the Eugene airport to get a car. I got a call about an hour later saying someone was finally at work and could rent me the car. Reliability is zero.
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February 2024 by Liz F
Enterprise rarely disappoints excellent service
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January 2024 by Shannon D
Roseburg office sucks!!
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December 2023 by Sara Daniels
Very helpful people. The car was clean and seemed well maintained. The employee pointed out all the controls in the vehicle & noted the safety features that were on the vehicle.
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November 2023 by Mickenzie Roach
Was able to book on the website. Tried to call to confirm availability and after 5 minutes of ringing had to resort to booking on the website. Received a call 20 minutes later from an employee stating they did have my vehicle available, nor any available today. They blamed this miscommunication on their website and specifically their booking program, which he stated was not live and was allowed to book unavailable cars.Poor company management and lack of staff availability or accountability will hinder me from booking here again.
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October 2023 by Y&N
All of the young men at this Enterprise helped us so efficiently and immediately, they were super polite, kind, and very sweet, they even kept calling until we changed out our rental car in San Jose, CA, due to a recall issue with the airbag in the initial rental car we had been driving. Such lovely service, we cannot recommend this Enterprise enough!As for Santa Clara Enterprise, 2750 De La Cruz Blvd, Santa Clara, CA 95050, the car we were given wasn't full of gas, and the agents were very nice too but one of them (tall guy w.glasses) RESET; 1.the oil change warning & 2.rear sensor warning & 3.maintenance light warning stating it "wasn't needed" on that car (Black 2022 Altima SV). This was very disturbing and didn't sit well with us so we hope the good people at Roseburg location look the car over thoroughly before rerenting to unsuspecting new clients!
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October 2023 by Rick Hineline
Andrew at the front desk is a great associate. Very professional and has no problem multi-tasking with several transactions at once!Highly recommend this location.
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September 2023 by Robert Hessler
Had a few hiccups but finally got the car we were reserved for, a month
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July 2023 by Ted Fix
I reserved a car 1 week in advance because my vehicle was going into the repair shop. I arrived at Enterprise in Roseburg Oregon and they didn’t have a vehicle available so I had no transportation. They said it could be a couple of days.
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June 2023 by Judy Pasquini Ford
Thank You Andrew for understanding my car ordeal and making it a little easier. Your kindness will be remembered.
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May 2023 by Judy Ford
Thank You Andrew for understanding my car ordeal and making it a little easier. Your kindness will be remembered.
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March 2023 by John Foley
Good customer service, small rental car place, busy.
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March 2023 by Laura
Andrew, Tyler and most staff at Enterprise work so hard to make your rental process a smooth and delightful experience! I would only rent from Enterprise and appreciate their attention to every detail!!
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January 2023 by Dennis C.
I live in Yreka and I was just passing through Roseburg on my way to Pendleton to take a car to my daughter and son in law. They were driving a replacement Enterprise rental car while their insurance company was replacing their car which was totaled by an insured driver from another insurance company. Enterprise allowed me to take their rental car back to Yreka after delivering the new car to Pendleton. I needed to stop in an Enterprise Rental office and get myself added as an additional driver. Roseburg was on the way so I stopped in. I was fortunate to get service from Andrew Oltman the branch manager. He was knowledgeable, friendly, and treated me like a local long time customer. I was in and out of the office in less than 10 minutes with my policy and paperwork in hand. If you need a rental car in the Roseburg area I recommend Andrew Oltman an Enterprise Rent-A-Car without reservation. Thank you for your help and customer service!
