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March 2024 by Brian Schapper
Installers did a great job. Professional, friendly and on time.
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March 2024 by Alyson Lyons
They scheduled installation the day after we aigned up. The installation process was quick and efficient. They were very friendly, answered all of our questions and cleaned up before they left. They followed up with a phone call later in the day and walked me through billing and the app set ups.
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March 2024 by Cathy Hudgins
I have DFN for both my home and business. I wouldn’t want any other service provider. Keep your money local!
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March 2024 by Katherine Walker
While it took six months to get our park service, it is well worth the wait. I have had DFN before, and their service is great. Their staff are friendly and knowledgeable, and they don’t leave you without service for weeks. Personally, if there is a company with great or comparable services that is local, I will utilize every time. I am pleased to once again be a DFN customer. In the past, the couple of times I had issues….one being on DFN’s part and one our fault, DFN fixed the issue within a reasonable time frame. The staff that respond are always very friendly and answers any questions I have.
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March 2024 by Joe Augsburger
Recently had DFN installed and the installation tech was prompt, efficient, and friendly. Acted like he enjoyed his job! ?He located the service box precisely where I wanted and the entire process was completed in less than an hour. He checked the speed of the connection, set up my Wi-Fi router, and explained the router management app. Really was a smooth install! Internet speeds are now more than 30 times faster than my old internet-over-cable…for only $15 more per month. ?True broadband!
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March 2024 by Raymond Fassbender
Wonderful customer service. Fast responsive. Cares about their customer. Definitely recommend to anyone that is looking for quality internet provider
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March 2024 by tristyn marie
We are extremely satisfied with our choice of internet provider, DFN. The speed is incredibly fast and the service is very affordable compared to other providers on the market. Our experience has been made easy thanks to their excellent customer care team who always go above and beyond for us! We can stream games or watch videos lag-free across multiple TVs simultaneously which was unimaginable before switching over - it's truly a game changer in every sense possible., Installation took no more than 3 days when they said two weeks so that alone saved precious time during such an already stressful process (moving). Plus, special shout out goes out towards one particular staff member; he arrived early sporting professional attire while exuding respect toward both myself my children & my home by taking extra steps like making sure his shoes were as clean as possible before coming in n out. He patiently answered all questions I prepared ahead of scheduling this appointment showing genuine concern whether we fully understood everything about using these new services once set up finished if ever needed assistance down road--top notch from start finish handsdown!
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March 2024 by Thomas Pyatt
We had satellite internet before, huge difference and they have always been Johnny on the spot if we've needed anything.
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March 2024 by Steve Schaefer
Great service, but one downfall. DFN does not notify their customers WHEN THEY SIGN-UP that the customer must provide a 30-day notice of termination. No other provider that I know of does that. Spectrum and Cox, to be specific, cancel service the day you notify them, not 30-days later.
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March 2024 by Allen & Susan Acree
DFN showed up at the time they scheduled and Ben did d a great job on the instillation. The speed of the fiber is better the our other internet provider. Thanks for your service!! Keep up your good work.Allen
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March 2024 by Shannon Fassbender
Yesterday we had our installation for internet and I will just say this company and the installer went above and beyond for us. I am so happy we made the switch to DFN. Jared, our installer, saw that the line wasn't completed. He could have easily said sorry about your luck and we will have someone come out in the future and complete the job. But instead, he dropped everything and called in back up and got the line laid and our internet installed same day. He was extremely professional and personable. Also, the company called the following day to make sure the set-up was working and checked up on us. That is something you don't see with companies anymore. I really apperciate the extra mile DFN has gone for my family. They were friendly, timely, and professional. Their prices are great as well! I look forward to many years with DFN. Thank you. I highly recommend them to anyone within their service area!
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March 2024 by Terry
From the very beginning of inquiring to have DFN fiber optic installed to my home and business, the folks at DFN made the process easy and painless.Yesterday, March 6th, Chandler arrived to install the fiber optic hardware. Due to some technical issues it took longer than planned to install both lines. However Chandler hung in there and worked overtime to complete the installation.I amazed at the great service and speed. And the best part was getting to call CenturyLink and canceling both lines of DSL.Nothing but 5 stars for DFN and great employees..
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March 2024 by Brian Wasko
Fast internet, good price, local OR company with good customer service and communication in my experience, and they have their own employee install team who were friendly and professional. Down time has been very minimal.
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March 2024 by Jacob Cathcart
I didn't know charter and Douglas fast net were two sides of the same coin not happy I'd like to talk to some management
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February 2024 by Bob Pendergraft
I only have one complaint is the wide gap when the installer would be here.... But I do understand you never know how long a install will take.... Not needing to dig tranches because it's been installed above ground in my area.... So far everything is working great...
