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January 2024 by Natalee Dold
I am very pleased with their work, and so appreciative. Great prices and very nice crew. I will definitely be coming back for services. Thank you so much. Highly recommend!!
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November 2023 by George Simpson
Took my sons truck into five star automotive because it wouldn’t come out of limp mode they had it all fixed up and out of there within a couple of days running great!!!!
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September 2023 by stac334 Stacey
They were late in opening for my appointment. I couldn't wait any longer because I was going to be late for work. They were not apologetic, they had ZERO customer service. Do NOT go here, they do not care about their customers.
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June 2023 by Dee Dee MILLER
we have a Prius that was taken to Clint Newel (twice) and the problem was not solved. 5 Star solved the problem within an hour. They are honest. Their shop is clean and they don't overcharge. We saw them pull into a bay a newer Mercedes so if they can work on a Mercedes and a hybrid your car is in excellent hands. Our repair was more than half the cost that Clint Newell charged and they didn't have to keep it all day to make it happen. Excellent auto repair shop.Services: General repairs & maintenance
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November 2022 by Marty burrows
Excellent service scheduled appointment for oil change on time.Service: General repairs & maintenance
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November 2022 by Joy M.
I was on vacation from out of town and my rental car had an issue. I was referred to Gimry at 5 Star Auto. I was so impressed with the speed of Gimry identifying the problem and making the necessary repair. I appreciated the quick service, kindness & honesty shown to me by Gimry. I would highly recommend having service done here!!
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October 2022 by Steven Ruzicka
These guys are the best! They have a tight schedule, I had a crisis and they got me in! I was going to be leaving in a week on a trip, when my truck developed a fluid leak. Five Star worked me in, found the problem, and were able to fix it. I am thankful for these guys. They do great work!Service: General repairs & maintenance
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August 2022 by Kiki B.
You know when you begin a long road trip and only bought the car pre-owned 5 months ago, you are bound to have some misgivings about performance. Well, we were heading to Seattle from San Diego and the check engine light came on. I was on google trying to figure out if there were small things that wouldn't threaten the life if our car so we could continue. We were petrified to stop at an auto repair we did not know and here we are in Roseburg, Or. Our car is a 2012 Porsche turbo so not everyone is familiar with them. We got off at Roseburh Oregon and found a highly recommended Shop on yelp called 5 star. We pulled in and they could not have been more service oriented. They looked and drove the car right away and long story short, told us to go on our way. The car was fine. They cleared the computer. Off we go! About 5 miles later and the car gets a funny feeling as we are driving. Back to roseburg, but we decided to get 2nd opinion from Nicks repair . Nick wanted to keep us overnight to get the parts from Portland and had three things wrong with the car. WhT a bill that would have been. I just didn't like nicks shop so back to 5 star. Richard said okay,for your peace of mind I will test it again and then had another guy drive it. Same wonderful news. Car is great. Go enjoy yourselves. Which we did. So this is the Story of the reputable, responsible great guy we all want to run into. And then there is the story about the guy who wanted to take us to the cleaners. Restores our faith in not only auto repair guys, but just good guys who really rule the world. Richard and 5 star are that guy and we will always think fondly of the good guy we met at 5 star. Then, there's Nick
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July 2022 by Michael Smith
Was recommended by a friend who had work done. I see why.. shop is clean and organized. Had a rather difficult to get to repair needed. Job was completed on time and at estimated cost. Car runs great now. Absolutely recommend this shop!!
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June 2022 by Micah Losee
I used 5 Star whenever I had problems with my car. I felt like I could trust them and always appreciated their services. The last time I went I was having electrical issues related to my door locks. I could have fixed it myself, but I was too busy taking care of a newborn to do it myself.They "worked" on my car for 3-4 days, because they couldn't reproduce the problem. Finally, I decided to retrieve my car because I really needed it to take care of my family and this was a non-critical issue. I find out that the reason why they were making zero progress is because the secretary(?) I was communicating with was relaying the information I was providing to help them diagnose and replicate the problem almost completely oppositely of what I had said.They tried charging me for 45 minutes of work, but I haggled it down to their minimum charge of 30 minutes. Honestly I probably shouldn't have been charged anything considering it was entirely their fault that they had made no progress, and I was left car-less for several days, but I understand that they at least tried to do the work and a mechanic needs to be paid.Since I had great experiences with them previously and they were willing to at least knock a little bit off the price (albeit, grudgingly) I decided to go ahead and just have them order the parts necessary to make the repair. Two years later and I still haven't heard from them.Consequently, they are now 2 Star Auto.
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May 2022 by Lisa Robinson
Great Service and a real pleasure. Found our problem and fixed it fast. Fair and honest! Definitely use them for all our car needs.
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April 2022 by Elizabeth Curtiss
Amazing service! We had a serious check engine light come on in the middle of a Santa Rosa to Seattle road-trip. They worked us in to their busy schedule, diagnosed the issue and we were back on the road quickly. Knowledgeable about our newer Audi and was kind too. Highly recommend.Services: Engine repair
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February 2022 by Matt Reynolds
Honest and quick. This is the only place in town I will take my cars and trucks to. They are over behind the DMV
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January 2022 by Zach Pond
I've been a customer at Five Star for a few years. They have worked on both my vehicles, a Subaru and a Mercedes. I'm 100% satisfied and impressed with how much care they put into their work. Always on time, honest, and they always go above and beyond to make sure my problems are taken care. I am impressed with every aspect of 5 Star and appreciate having such a hard working group of mechanics located in my home town. Thank you for everything!Services: Air conditioning
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January 2022 by Noryb Sema
Hard to find a good mechanic but this places was awesome. With all three supply chains issues it took a few too get the parts in but they used all OEM parts and I now have a goto mechanic in the Roseburg area. Recommended!
