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June 2024 by Adam
Rented a unit, so easy and very friendly
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October 2023 by Aaron S.
Horrible Service! I just bought a pickup from a dealer out of town and realized when I got home the rear defroster in the window was damaged. I stopped here because they are my local dealer and it looked like a warranty issue. Long story short they said this was damaged on purpose (not sure why anyone would do that) and they would not warranty it. The service person was very rude and I felt very disappointed in my local dealer. Went to Prineville and totally different experience. They did some checking and warranty covered the damage window. They were nice and genuinely cared about my concerns. It's a shame not everyone understands what "costumer service" actually means anymore!
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October 2023 by Todd Hedgers
The folks over there are great no complaints
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October 2023 by David N.
I had my oil changed and tires rotated at Wright Ford and in the process of servicing the vehicle, they damaged all four of my wheels. I attempted to contact them and received no return phone call. I called again and brought the vehicle down so they could see the damage. The owner and service manager were who I dealt with and they were extremely rude. They did not even introduce themselves when they came out to my vehicle then they refused to do anything about the damage they caused. The conversation ended with them both just walking away dismissively. HORRIBLE customer service and I do not recommend letting them touch your vehicle.
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August 2023 by Tom A.
Saved our vacation! We had a Highway brake down. Wright Ford helped us find a tow truck and then looked at our truck that day and diagnosed the problem. Then found the part and we were back on the road. The other dealers in the area said it would be weeks to get our truck serviced. Thank you so much Rick, Lisa, Peggy and Wright Ford for old fashioned customer service.
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July 2023 by Megan Taylor
Rude and unhelpful employee who hung up on me because she didn’t want to help. I wonder why they are paying her if she doesn’t want to do her job. Looks like they have lots of bad reviews.
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June 2023 by Mia Mason
I recently had the unfortunate experience of using Wright Storage, and I must say it was nothing short of a nightmare. From start to finish, my encounter with this storage facility left me highly dissatisfied and frustrated.Firstly, the customer service was abysmal. The staff members were unfriendly and unhelpful, displaying a complete lack of professionalism. Their attitude towards customers was dismissive, and it seemed like they couldn't care less about providing any assistance or addressing concerns.Moreover, the condition of the storage units was appalling. The facility was poorly maintained, with visible signs of neglect. The units were dirty, and there was evidence of pest infestation, which raised serious concerns about the safety and security of my belongings. It was clear that no effort was made to ensure a clean and well-maintained environment for customers.To make matters worse, the pricing was exorbitant for the subpar service and facilities provided. Wright Storage seemed more interested in squeezing every last penny out of their customers rather than offering fair and reasonable rates. It felt like they were taking advantage of people in need of storage space.Throughout my entire experience, I felt disrespected and undervalued as a customer. It is evident that Wright Storage lacks integrity and fails to prioritize customer satisfaction. I would strongly advise anyone considering their services to look elsewhere for a reputable and customer-oriented storage facility.In conclusion, my encounter with Wright Storage was marked by poor customer service, dismal facility conditions, and unjustifiably high prices. I would rate my experience as extremely unsatisfactory, and I will certainly never recommend this storage facility to anyone.
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June 2023 by Anico Kristo (Rahlly)
Inconsiderate bigots that cost me 5 grand with allegations and rude statements of me living here after being in unit for 2 hours organizing. 3rd time being at that unit, and I've had it for over 3 months. Not LGBQT or Mexixan friendly at all!
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April 2022 by Eric C. Sabadin
I've been a customer since July 2020, and I have zero complaints!!
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March 2022 by Ryan L.
Recently moved to Central Oregon and went in today with my new Bronco to see about getting 5-10k of work done, adding winch, new bumpers, etc... They really don't know much about the Bronco and turned me down, saying they didn't want to deal "with that can of worms". Put simply, they don't have the expertise or knowledge at this dealership to do anything that isn't basic and on a 10+ year old vehicle. I'll be transferring my Lightning reservation to Bend Ford.
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December 2021 by Greg B.
Stay away from this crooked, spineless, shop. Their word is worthless, and they fail to make things right. When I asked about a part coverage under a service contract the shop agreed should be done now. When the work was done, the shop was told by corporate Ford that the mileage was not ready yet. (92K miles - coverage happens at 100K). I discussed with the Wright Ford manager, and he said that's just the way it goes. In believable that they would decide to jack around a loyal Ford owner over a few thousand miles. Why not make things right instead of passing it along to the customer. Fuming mad- stay away from this shop!
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October 2021 by Aubrey O.
Our vehicle was dropped off at Wright Ford on September 28, because it was overheating. When my husband called to schedule the appointment the night before, they told him that they could have looked at it that day, but to bring it in the next day, which we did. They didn't look at it for over a week - we know, because we called twice during that time and were told as much. Once they finally looked at it, we were told it was the water pump, and should be done by October 12. The 12th came and went, then the 13th. On the 14th, I called. Brandon told me it was done the day before, but that he was really behind doing all the paperwork and so I could pick up after 4. When we picked up, the service was lackluster, but whatever. When we got in the truck, the "Change Engine Oil" light was on (and had not been), and I would think most places would have called to see if we'd like it done (since it had already been there so long), but not Wright Ford. On top of this, they told us a total price without regard to our warranty ("how did I miss that?"). My husband spoke to Brandon again today about the experience, and he assured us that they stand behind their "high level of customer satisfaction " and that they "can't make everyone happy". I don't know how many people can just leave their vehicle for 16 days (we're fortunate that we can), and to do so without communication about it from the dealer is ridiculous. We were told at one point not to call because they would let us know when it was ready...that's crazy. With what I pay for that vehicle, I could have towed it to Prineville to the dealership there, had it fixed and brought back in a third of the time, with twice as much communication, for less expense. I recommend anyone reading this do THAT, and not trust Wright Ford with your service work. 0/10 do not recommend.
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August 2021 by Greg P.
The best service department experience I've had at a dealership. When others refused to work on my truck Wright Ford said yes, and now my electrical troubles are behind me and I couldn't be happier!
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August 2021 by Mike J.
Took our car in for service. No one wearing the mandated mask, except customers. After getting home, I called and talked to the owner who said that his employees are required to wear them, even though he was not wearing one either. He said he would talk to his employees. Then I discovered that we had an oil leak that was result of drained oil pooling on the skid plate. Had to return it and still no one wearing masks. If the owner has no concerns for his customers, I'm finding a different place to service out two vehicles.
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June 2021 by Dan F.
Service department is super rude and will send you away with a vehicle that is not safe to drive. Talked to the GM and he didn't try to help at all. Didn't even know what was going on in the service department.
