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September 2024 by Ronald S. La Rue
Wright Ford takes care of all of my needs.
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July 2024 by Nathan Salyers
Got yelled at by David the salesman because he didn't like that I said that the private party price is lower than dealer price on kbb on my vehicle i tried selling him. Terrible way to do business
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June 2024 by John Wright
Greatest place ever
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May 2024 by Jimmy Cupples
Terrible
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May 2024 by Ross J
I had a fantastic experience working with Dave and Jeff at Wright Auto. They are no longer a corporate ford dealer, as of recently. However, their service, professionalism, and patience are top notch. Easily the best car buying experience I have ever had. They sold me an excellent vehicle for a very fair price. I have had it a few weeks and I couldn’t be happier.
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May 2024 by Amanda J
Very happy with costumer service and purchasing experience.
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April 2024 by Kari Sherman
Terrible service. I called and scheduled a service a month ago, gave them the make and model of my vehicle, came to my appointment after a month long wait and they called AFTER I dropped my vehicle off to let me know that my car is new enough that the issue should be under warranty and I need to call another local dealership because they are no longer a Ford dealership. The soonest availability at another dealership is in TWO MONTHS. When my son sits in his seat the seatbelt constantly beeps that he is unbuckled even though he is. So now we get to go another 2 months listening to constant beeping.
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March 2024 by Jessica Small
I didn't realize my car was done and waited another 30 min for paperwork
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March 2024 by Sis “Sis” Pro
Website doesn't match on the lot
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January 2024 by roger snyder
Called today to get an appointment to look at our 2023 Ford Mach-E, and was asked if our car has been seen at their location previously. When we said it has not, we were told they weren't seeing any vehicles that haven't been seen by them before. Instead they referred us to another dealership to get service work performed.
I can understand if a dealership is busy and service appointments are pushed out, but to simply deny allowing a Ford to be brought in to be serviced under warranty makes zero sense from a big picture business perspective. Wonder what Ford National thinks of dealership behavior like this.
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December 2023 by Jeffery Whitley
Not real helpful
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November 2023 by Amery Curtis
Such a breath of fresh air coming from the impossible world of kendal in bend. Bring your business to Redmond where they actually want to work with you. Jeff is the man!
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November 2023 by Ellen Ridenour
Great environment
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November 2023 by ben garcia
Took my truck in for warranty work. Told them the front windshield leaks water when it rains. I bought the truck used From Ford with the most expensive extended warranty they offer! Dropped it off at Wright Ford explaining the leaking windshield. They called me back a few hours later saying, "we confirmed your windshield is leaking, but we don't repair windshields". So I asked why they would let me make an appointment for a leaking windshield if they can't fix a leaking windshield? They agreed that made no sense and said ok well fix it. 15 minutes later they called again asking me where its leaking from exactly? Im thinking thats strange you just told me you confirmed it leaks in the last call and now you are asking me where it leaks from? So then they kept my truck over the weekend to call me Monday morning and tell me "yeah your windshield leaks alright, but as we went to fix it we noticed it's not original Ford glass so we will not cover it under warranty". I gave up and picked the truck up. It's obvious to me the service writer lied to me about originally confirming the leak if they had to then call back and ask where the leak was once they said they would fix it after I complained. They then kept the truck 3 days and did a bunch of mental gymnastics to call me back up and say they now in fact won't fix it! Thanks for taking 4 days with my truck to come up with that answer! You probably saved 400 bucks to now get a terrible review in a local town! Congratulations! And to top it all off I called another local Ford dealer to ask their opinion on the situation and they said I quote, "yeah the Redmond Ford dealer is known to try and get out of extended warranty work!".
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November 2023 by John Baldwin
This was my first time buying through a dealership, I normally prefer to buy private party but our family bought a van here, and I wasn’t disappointed. The staff was friendly, and they stayed open late so we could come after work and purchase the vehicle we needed. The vehicle had a paint defect on the hood and they said they would fix it once their paint guy had an opening so several weeks later they called us and provided a nice loaner vehicle while they replaced the whole hood to take care of the problem. My wife mentioned the vehicle jittered while breaking, I had planned on replacing the breaks myself but when we got the rig back, they had completely replaced the breaks and calipers for no charge.
