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February 2024 by Ken
Very good communication and working with clients on scheduling and reviewing vehicle issues. Price increased from original estimate two different times but that seems typical for many mechanics
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January 2024 by Karla Mackey
Simply The Best .. Fast and Professional Service.. -Thankyou, So Much! ?
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December 2023 by Edward Heaton
Great experience getting the alternator fixed on my daughters car. Easy and quick appointment. Fast quality service. Will go back when work is needed in the future.
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July 2023 by Melinda Borden
Great service .now that I've found this mechanic shop will not go anywhere else . Thanks for everything ...Melinda
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July 2023 by Howard F.
Chris.....I've been" thrown under the bus" !! When I bought this 2014 Acadia I asked for the service records and got 1 page of a 2 page service bill from your sales person...it showed $1778.00 approximately. Nothing showed anything about a transmission. Eric and you indicated more like $5000.00 was invested. Regardless here is what I've been told: Thomason says Robirts was responsible for the "inspection" of the car to whatever criteria you have for them. Does " inspection " mean they certify in operating condition...is that your criteria for placing the vehicle on your lot. Both you and Eric have said you " don't want cars with problems on the lot"....that's good business. When the A/C and brake issue was detected, you readily took it to Robirts and they fixed both ....they must have recognized they had a obligation as you did also. Two days later, the transmission failed and 2 codes flashed on the car dashboard....the car was transported to Robirts on a trailer.... Robirts says " no codes" were found on the car but to have the transmission serviced. It appears " your inspection criteria" required a oil service as It was pointed out to me that the oil was 96%....Robirts also recorded the mileage on the repair bill at 104,000 miles and everyone knows a transmission get serviced at 100K miles...Robirts now says take it to " GM in Bend" as they can service the car with there equipment ...they imply a service will solve the problem however they still insist they have " no codes".... Alison Transmission, a reputable transmission repair shop was contacted and down- loaded codes including a " transmission solenoid failure"....they also advised that shifting to 2 gear has a stutter, the oil stinks and is discolored....lastly, Alison said the expensive " flushing " that Robirts wanted GM to do is not recommend by GM as its corrosive to the clutches.... Robrits said nothing about any of this. The car failed again and was take to Elite in Bend by your Eric...I was advised that they tested it "as a second opinion " for Thomason....they advise the transmission was indicating issues and Robirts " didn't do there job" when servicing this car for your lot....they say they do " lots of work" for you and knowwhat's it requires...Robirts didn't do that.I'm "under the bus"....I have no leverage with Robirts...you contracted with them! They say " no codes" yet 2 other repairman have said they exist....Elite Auto says Robirts didn't do the job and need to fix this issue and guarantee it for 50,000 future miles...he did this previously for another transmission.So you can't dump me...my purchase was with you, your my only contact, you have leverage over Robirts , I have conflicts as I'm only reporting what others have said....even if I consider a lawsuit, in all probability it would be your company as I have " no standing, no contact, no inspection criteria, no relationship for Robirts workmanship.You know this car has about 800 miles on it since purchased....80% by Thomason...4 round trips to Redmond, to my home with Eric and across town to Elite ....I've had one casual trip...this isn't fair. Help me...to hell with Robirts! Howard Faul 541-815-1860 or 541-576-2224
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July 2023 by Luciana Brunette
Shane over there is fantastic! I got referred over to their shop by Marshall's for an insurance related suspension issue with my Jeep. He was able to get me in the shop the next day and get an estimate for me! He has been amazing working with insurance making sure everything is covered and it getting my car fixed within the week, where everyone else I called were 3+ weeks out. I highly recommend them, their customer service is top notch and I will definitely be referring everyone their way! Thank you guys so much for being so awesome!
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July 2023 by Dan Wobbe
Will is the man, Shane at front counter is honest and real. Highly, highly recommend this place. Have used them for years and always deliver.
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June 2023 by Norah West
I found Robirts Auto Care randomly on a we search. I was frustrated at that point because of an unfortunate situation we found ourselves in after not doing our research and buying a complete lemon. Shane was understanding and helpful with all of the questions we had. There was quite a bit of work that needed to be done. All repairs went smoothly and as fast as they could make it happen. Shane communicated all problems and gave me multiple solutions. When we didn’t understand all the logistics that went into the part/parts needed, he took the time to walk me through it. I have taken multiple cars there now and refer to everyone I know! The owner of the company I work for also take their vehicles to Robirts! Friendly, fast, reliable work and right in the heart of Redmond. I won’t take our cars anywhere else!Services: General repairs & maintenance
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June 2023 by Lyseth Martinez
Such a PERFECT place to take your car in ! They got my car in and fixed sooner than expected ! My a/c stopped blowing cold air and they fixed it like brand new . Shane even gave me knowledge of everything inside and out . They definitely truly help people out ! They don’t screw you over. . . . especially us young folks , he doesn’t use that as leverage and rip you off like most do out there .Service: Air conditioning
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May 2023 by Julie Stanage
I highly recommend Robirts Auto Care they are the best! The team was amazing to work with and Shane kept me up to date with everything going on with my truck. When the part I needed was back-ordered for the foreseeable future they found me a refurbished part so I wasn't out a vehicle for months. They went above and beyond by dealing with my horrid after market warranty company so I didn't have to and made the whole process painless! They are knowledgeable and very fair priced. I will never go anywhere else.Service: Steering & suspension repair
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May 2023 by jacob hollister
I had quite a bit of work done on my 91 bronco. Communication was always great and always gave me a fair price. I will most definitely be back for all my mechanic needs.
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April 2023 by Mark Nielson
They did a great job upgrading the side view mirrors on my vintage Vette with built-in signal indicator mirrors for a little additional safety. First time using Robirts but it won't be the last.Service: Side view mirror repair
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March 2023 by Selena R.
I took my Audi to them during the summer time when my ac went out, and they had apparently fixed it but I kept leaking oil and when I called to get it looked out, I got no returned phone call. They ignored my calls and now I have to take it to Audi because I have leaks everywhere that they had caused. DO NOT GO TO THEM. They gave us a "deal" that costed more for me in the end.
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February 2023 by collegegramma 2013
Fabulous and reliable service! Shane is very honest and reasonable! Found the problem with my car, and had it out of the shop on the same day! I was blown away. Shane is my future go-to mechanic for ALL my auto repair needs. I can't say enough about how pleased I am with the service I received. Thank you so much!Robirts Rocks!!!
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February 2023 by Melissa H.
My cars serpentine belt, power steering pump, and rack and pinion went out on a Sunday. After a 5 hour wait for a tow, the tow company recommended Robirts. I'm so glad they did too. Even though I was a first time, towed in customer, my car was ready within 5 days. It was a big job! 6 months later my power steering started making noise again, I called Robirts, got it in, it was fix, no charge to me! This is my mechanic place now and I'm happy with them.. Very happy!
