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March 2024 by Bradley H.
I don't provide reviews, but I seem to have continuing issues with the pharmacy. I call in the request for prescription refills and select the next day or 2nd day afternoon pick up. I don't get the prescription is ready for pick up text for a few days. I go to check on the prescription and I'm told they are several days behind based on staffing issues or they did not get the refill request. Today it's the same issue. I check on the prescription 2 days after it was requested, they tell me they are short staffed and it will be ready 2 hours later. I drive home and get the text notification it is ready for pick up. It is frustrating and a waist of fuel / time used to make sure they fill the prescription.
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March 2024 by Bonnie H.
No notice that a prescription is ready; no answering phones to see if a prescription is ready; just jump in your car and go check in person. Lo tech. Inconvenient.
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November 2023 by Josh C.
Called in a refill for sleeping pills. The system said that it would be ready before noon the next day and when I went to get them they still weren't ready and wouldn't be ready for another two hours. Again the pharmacy had 24 hours to complete this. I had a work shift to start and wasn't able to return to get the pills so now I've been up 24 hours all because the pharmacy took their sweet time getting them done
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October 2023 by Jasmine Minter (Trauma Queen)
I was berated by an employee for being upset that they hadn't filled a medication after several requests because it needed approval from my doctor. The woman yelled at me from her station, not even bothering to come talk to me like a person, in front of other customers and employees. I felt humiliated and didn't get my medications that day. This had been an ongoing problem since before COVID and they tried to blame it on COVID. They also told me that *I* should call my doctor office for refill approval even though that's what they're supposed to do. I was told by my doctor that I shouldn't call because it can mess things up in their system if a double request is put through. I switched all of my prescriptions out same day. I did get a call from a regional manager and told him that I wouldn't go into another rite aid again even if I was dying of dehydration and they were offering free water.
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September 2023 by Madeline M.
Wonderful staff, very accommodating I hope they get more staff, given the present circumstances, they are doing their best!
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August 2023 by Nathan Penny
The most unfriendly pharmacy staff I have ever dealt business with. The shirt Mexican gal needs to be fired for her cold cross attitude..I understand you might be understaffed but you sure as hell ain't gonna take out your frustrations out on me this is the last time I'll ever shop here ?
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July 2023 by Paul R.
Sadly enough I just went through the Drive thur to pick up my Presciption for my wife. When I got to the window they were closed so I called to see if they were open like the sign said. It was 2:30 and they should have been opened by 2:00. The lady asked me for the DOB and when I gave it to her the pharmacist came to the window to tell me that they were closed on weekends. I told him I was Handicapped and had a hard time walking into the store. He didn't care and insisted they were to busy and understaffed. At that point there were no customers in the DT and at the front counter plus he was already talking to me on the speaker. Rude and not customer oriented at all. He just told me that " he wasn't going to get into that conversation". Even the handicapped people don't have any consideration. Should report to the ADA!
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July 2023 by Andrew Mayhill
This is, by far, the worst pharmacy in town. Toxic work environment creating toxic employees. If you call them inquiring if they have a medication in stock, you're met with annoyance and gatekeeping. I was asked if I was a patient with them and if I had a prescription that needed to be filled. When I told them that I would have my doctor send my refill to them if they had stock, I was simply told that they would only check their stock for existing patients. I had moved my prescriptions from Rite Aid to Fred Meyer because of the treatment and coldness of the employees in the pharmacy. When I would request refills, it would take several days more than the time line set by an employee behind the counter. Then, when I would call or return to the pharmacy at the expected time to pick up my refill, I often received cold responses in an annoyed tone of voice with no eye contact while they stared at their computer screen, making it obvious that I was burdening them. Worse, the response would ALWAYS be that the prescription was not ready and that they didn't know when it would be. This is why I left for another pharmacy over a year ago. Now I know, without a doubt, that things haven't gotten any better and I will let anyone know that they should stay away.
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July 2023 by Erin Lydon
Staff is always welcoming as soon as you get through the door. Great prices on sales items. This store is my go to store as well as my pharmacy
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May 2023 by Mike T.
No gripe with the items or customer service this trip but what was really upsetting is the fact that their delivery guy parked his truck in a HANDICAPPED parking place right in front of the store. Wish I would have called a cop to ticket him. Shameful. And I would expect the store manager to say something to this person. And respond to me!
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May 2023 by Brenda Paul
Extremely rude! Just really don’t get it. Was lied to as to where my prescription was. They insisted I already picked up then had the audacity to say my signature matched prior prescriptions. Then they found it!! Utterly shocked!!
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May 2023 by Lexi Wade
If I could give this pharmacy 0 stars I would. A young women working the pharmacy register on Thursday 4/13 around 12pm told me my medication would be $250 dollars, when it’s never been that expensive before. Then my family member went in to check the price, and they were told 3 dollars for it, and that I completely lied about being told my medication would be way more expensive.I will be switching pharmacies as this one clearly can’t hired people to do their job correctly, and has employees cause patients with mental illnesses to feel even worse about themselves.
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May 2023 by Tania Kuehl
RitAid Redmond pharmacy is way better than Walgreens. I'm glad I changed pharmacies. Although Walgreens has a much better online system.
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April 2023 by Jean T.
I have had nothing but good service from this store since I changed to them a year and a half ago. Not sure why others have problems. They have always been helpful although I never try to get them by phone, except to call in refills. My meds are often filled the very next day and someone always answers my questions
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April 2023 by grace zinn
Unless you are willing to go in and let them know that you need to pick up your prescription, it won’t ever be ready. This is a two stop shop and you can never expect for your prescription to be ready even if it has been two days since it was sent it.