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August 2024 by Catherine Emert
⭐️⭐️⭐️⭐️⭐️
We recently used Crash Champions in Redmond after a hit-and-run incident, and they were fantastic! They worked quickly with our insurance company, making the process seamless and stress-free. The quality of their work on the damage to our vehicle was outstanding. We're extremely satisfied with the results and highly recommend Crash Champions for their excellent service and professionalism. Thank you for making a difficult situation much easier!
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May 2024 by Dale Barrett
Had repairs done. They painted it wrong color and didn't match. Took it in, they agreed to repaint. Still not right color. They parked it in direct sunlught which hides wrong color trying to deceive me. I pulled it in parking space out of direct sun. Again paint did not match.
First trip in we called on status, they said it was just painted and had to wait next day to dry and pick up. Second trip they painted it and said its ready same day. Didn't have to wait a day to dry. Obviously a con job. They didn't paint it the second go-around.
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May 2024 by Brent Thomas
My wife's truck got rear ended while parked.
I used an in network body shop used by State Farm called Premiere Auto Body for the estimate. They booked me three weeks out for repair. One business day prior to drop off I recieved a call from Crash Champions stating they bought the business. The person on the phone didn't inspire confidence because he couldn't answer any questions. However I specifically asked if they were still in network and he assured me they were.
After receiving many strange emails from State Farm. I called State Farm and they stated this body shop was not in network and I would have to pay them directly and could be responsible for services or fees State Farm does not cover.
I found a body shop that morning that was in network and had to start the process over.
The body shop knew they were changing ownership and booked me right after new ownership took over and didn't tell me prior. Crash Champions lied by telling me they were still in network with State Farm just to get me in the door.
The day following they were upset and calling me because they ordered parts and they wanted me to pay for them.
My stance is, be upfront with people, let them know what's going on. Be honest if you are no longer in network with the insurance company.
Don't be surprised and angry when the consumer feels duped and goes somewhere else.
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March 2024 by Ariana Reyes
Professional but booked pretty far out
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December 2023 by Bryon Porter
Good communication. Notified me when there was a cancelation and was able to move my appointment up.
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September 2023 by Mandy Frost
So kind and curtious
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September 2023 by Torrey D
Great customer service really nice staff.
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March 2023 by Nick Dupont
Even though they're a little booked out, which means they must do good work. The experience dealing with the guys in the office so far has been extremely easy and professional. Update! Just got my 4Runner back and I am extremely happy with everything.
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March 2023 by Scott Pugh
I can't say enough about Troy and the gang. Andrew and Shane located parts that were on back order for my Honda. They looked for 6 months and kept me in the loop the whole time. Got my car back as soon as all the parts came in as I use this car for work. Troy helped me get with Honda of North America and put in a claim to expedite the backorder issue. Great shop to work with.Services: Painting
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February 2023 by Jim Coyle
Premier does incredible work, I have used them 4 times and they have restored my cars back to like new each time.
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February 2023 by Shirley Short
Absolutely amazing service from Premier! From phone communication and in person communication all the way to the work of the vehicle. Great customer service and very accommodating. They cleaned the interior of my truck.. it was trashed from the weather and the kid!! Thoroughly impressed and will use them if needed in the future. Thank you thank you thank you Premier for an easy, painless experience!-Shirley S.Services: Painting
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January 2023 by Harold Thomas
Very unprofessional, doesn't make sense to lie to someone's face, and not just one person but 6. Same room same time. I hate Redmond oregon
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November 2022 by Mike Adams
I was going to DIY a bumper so I bought parts online. I understand not guaranteeing the work and was told the parts would work. After the work was complete, I was told the main bracket had misaligned bolt holes and this created a noticeable gap in the passenger side bumper. I wish I could have been contacted during the repair, I would have chosen to get a part that works. I also would have liked to know that resetting the sensors was another cost that would have to be done at a Toyota dealership. Very disappointed with the communication.Services: Painting
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September 2022 by Dee Caldwell
I placed a call to get a quote. The girl on the phone was quick and told me I needed to bring my truck into the shop for a quote on a headlight install. She also said she needed to see the vin number. I explained I was calling from out of town and that I was wanting to set up an appointment. She said she still needs to see my truck! I explained I needed a quote before bringing in my truck. It’s never been in an accident there is zero damage to the truck, how much to replace the headlight? Her response was we can’t get you in until the end of December! It’s the beginning of September.We are in new times people! This is how business is done these days. Clearly I’m not taking my truck here. Poor phone skills! In the business of turning away business. Sad!
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September 2022 by James Burress
Very pleasant experience they were very friendly and helpful.
