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July 2024 by Jim Babbitt
Sunday July 28 2024 I was in need of a part for the mower deck behind my tractor. I researched online as to who might be able to get me one quickly. I found that NAPA had a universal replacement for this particular part. Since the NAPA store in our little town is closed on Sundays I drove to 30 miles to Redmond, OR and went to the NAPA store there. I walked in and a guy at the counter says "over here". I approached and put the part on the counter that the employee was leaning on with both his for arms. He looked at the part then looked at me, repeated this and said, "So what do you want". I pointed at the part and said "This. It is a bearing spindle off a mower deck". He said "I don't have it", never lifting his forearms off the counter. I said "The NAPA web site says you do". He just looked at me and I left. To make it easy the part number I found is
SME 703147.
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July 2024 by K Makani
Quickly found the recommended item for my car. Very knowledgeable, courteous staff. Get your AAA discount here. Most folks I've seen pop in and out - speedy. Enjoyed it much as I have been to other auto parts stores where they are understaffed or not real cool.
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May 2024 by Martin Greig
Good crew, great selection of tools and parts.
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May 2024 by Jessica Small
Took spark plug in and son walked out with a new one. Super excited
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May 2024 by Jeffery Whitley
Never seems to have what go in for??
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March 2024 by Tim Anglin
Out of the 30 times I go to this Napa location. They never have the part or parts I am looking for. I end up finding the parts at a local auto store. Then when I brought a socket wrench that was pretty new to me bought there (Craftsman). They said I would have to ship it directly to them. They didn’t care if it was abused or not (was not). The Napa in bend has everything and I get the Bend store has more of a stocking area in back but simple little things are just never found at this store. Seriously frustrating when you think they would have easy stuff and they just don’t. Unless you need brake cleaner or oil.
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February 2024 by leonard alexander
I have a 1970 Chevelle I needed an air Filter 3 inch I went to NAPA happened to find one. The guy told me They had one in stock, it $69 got it home wouldn’t fit So I decided to return it to the NAPA on 27th St., and Highway 20 had my receipt. The guy looked it up in the computer and he looked at me Called the manager over they were looking the computer. The guy in Redmond overcharged me by $20 not an honest mistake. That’s the second time that has happened to me at the store in Redmond. I’ll never go there again.
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January 2024 by Ella H
SUPER helpful staff they will make sure you get what you need
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January 2024 by Deb
Always has what I need. Very helpful.
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December 2023 by Jonathan McQueen
I just got contacted by an advertising company specifically referring to my previous employment at this company. They sell their employees information to advertisers. Be careful working here your private information is not safe.
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December 2023 by J Micheli
I called the Redmond Napa on Oct. 1st, 2020 @ 1:19pm to inquire about the availability and price on an air filter (FA-734 or similar). I talked to Tim (maybe Jim?) who said they had one on the shelf for ~$147.00. He hadn't been rude or anything, just a normal back and forth with a parts guy.So about me, I own and operate a commercial trucking company, and we have three older Ford L9000's that use this filter, they usually run in the $80-90 range. Napa usually runs a little high, I know this, but I respectfully stated to Tim that I felt that price was a little high, and I was going to keep shopping around. I didn't criticize him, or the store, and i wasn't rude about the price.Anyways, he didn't reply, which was fine, and then I said, "...but I really appreciate your time looking in to this, thank you very much". And then he straight hung up on me. We were not disconnected, this was the very distinguishable sound of an old-school phone making contact with the plastic body as it nests in its receptacle. I called right back and talked to his coworker and explained how rude and disrespectful I thought that was. He said Tim was right next ti him, but offered no explanation, no apology, just said, "okay, I'll let him know".I've appreciated Napa over the years for the diversity of parts they carry, but there is probably 50+ places to buys parts in Central Oregon and it is unacceptable to be hung up by a counter person. It was unprofessional, disrespectful, and just plain rude.If Tim is so grumpy with customers that he can't handle rejection, he should not be in a CUSTOMER SERVICE position. Customer Service Tim... your job is to SELL parts, not act like a child.Anyways, I ordered the filter from Chappy's and had it the next morning at a decent price with no issues. I think it's time for the next generation in that store, but in the meantime I won't go back to Redmond Napa :(Edit 11/29/23: I'm gonna let this go and change my 1-star review. I love my local Napa, and I'm sure these guys are just fine overall. Can't let one guy spoil it for the business. If I was Tim, I'd probably be frustrated with people at times too.
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November 2023 by Dan Hitchcock
Friendly helpful staff and actually have merchandise in stock.
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October 2023 by Aaron Avilez
Helpful and friendly staff.
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October 2023 by Billy Williams
Great place and knowledgeable staff
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September 2023 by Mechanical Nature
Stop illegally charging me the CAT tax. You have no right to do it.Next stop = State of Oregon.
