Epic Towing

Most Recent Comments

• April 2025 by Randy G.
  beware - fraudulent towing charges. some of the charges included in my invoice were 1. dispatch 2. service 3. tow hours 4. hook-up hours 5. charged for using hook 6. charged for using cable 7. charged for using winch 8. charged for flatbed tow truck 9. fee for oversized vehicle 10. hook up fee 11. ​charged per mile 12. unloading the vehicle 13. daily storage fee @$50 per day there is more!!! got the invoice in the mail now we have charges for using a third party lien company. witch then nearly doubled the original invoice with the 13 items listed above. within a week of taking position of my company vehicle epic has thought of $3400 dollars in charges. no one can afford the type of charges that these guys are coming up with! too many bad reviews for this business that they even took down the google listing! we the people will all get together and shut epic down email me at [email protected]
• December 2024 by Vincent D.
  I had my truck stolen while in Portland it was found with the wheels and everything else stripped I called multiple places getting quotes over 1200 dollars Cory with epic towing gave me a price that would benefit both of us he was very communicative through the process due to the process I was stranded at my hotel in Portland while trying to get the truck home to prineville the truck was delived in a quick time and in the best condition it could have been in first time having anything towed overall awesome experience working with these guys
• September 2024 by Mary J.
  I read a couple good reviews of Epic Towing in Redmond and called them to move a car 25 miles, from Redmond to Bend. Good contact, ready a day earlier than expected, took photos of the car when he got here. He said it would be a hundred dollars, which I was happy about, and I gave him a forty dollar tip to help my friend with it when he got there. He did not offer a receipt and I didn't think about it. When he got to my friend's, he again took photos, but would not help her move the car, so he took my tip knowing he would not help her. He then told her he had been instructed to be paid a hundred dollars. She wasn't stupid enough to fall for it, knowing it had been paid in advance. Would I call the company again? Uh NO.
• March 2024 by Matt Bloss
  Straight hustle!!!!!!!
• February 2024 by Artem Vasilyev
  The automotive side of the business is 100% awesome. Can’t recommend these guys enough.
• February 2024 by Lisa A
  Awesome people, great service!
• February 2024 by Corina Clemens
  Epic towing saves the day/night!! I somehow locked myself out of my running car on the side of the road in freezing temps when I jumped out to knock the ice off the windshield wipers. Friendly peeps helped me make a call to get them there in a very short amount of time which was great because I had no jacket!! Thanks so much!!
• January 2024 by Anika Brackenbury
  I have no idea how this company is still in business. I had my car towed by this company after a crash, I did not choose them. They do not answer their phone and their mailbox is always full. I tried calling before going to retrieve my things the day after (which the officers at the scene would be no problem). There was no answer. We showed up anyways because I needed my items for work, the owner isn’t there. So an employee of another company has to call him and notify him I’m going to retrieve my items. The owner says I’m not allowed because they haven’t received a phone call from my insurance stating they will cover the tow cost. We have full coverage insurance with towing included and multiple forms of proof, but we cooperated and told insurance they need to call. The owner proceeded to not answer my insurances 3 calls and continue to refuse. We call the owner ourselves and explain that we’ve done everything required of us and there’s no reason to deny me access. He then yells at my mother (who was driving me since my car was in the tow yard) that she needs to “stop talking and repeating herself” and how we’re wrong. Insurance calls us back and says they got in touch and I can retrieve my items. He then shows up and says i’m still not able to get my items and insurance didn’t tell him what he needed. After 3 hours of waiting, we then leave. 30 minutes after leaving we get a call from the cops and insurance saying they’ve spoken to the tow company and I can retrieve my items. We then try to go get my items, and the owner is “out on a tow” and I have to wait until tomorrow. Tomorrow comes, and I’m finally able to retrieve my items. My insurance required photos of the damage to my vehicle for my claim. The owner said that wasn’t allowed because i could get other cars in the back ground. I explained he’s gonna have to tell my insurance that and my mom that (who is the owner of my insurance). My mom simply asks why this is over the phone and he says “I don’t need to deal with you. I’m handing back the phone.” and hands me my phone back. Ok then? Great explanation. Then I had to write on a piece of paper a paragraph about how my insurance was allowed to come get my car because I guess verbal wasn’t good enough . The insurance company took 5 days to retrieve the car due to the owner always being “out on a tow” when they tried to get it. He was charging my insurance $150 a day. How ridiculous. We got apologies from our insurance saying they have NEVER dealt with anything like this before, as well as apologies from the cops themselves and directions about how to file a complaint. This is NOT the experience I needed being a young driver who wasn’t at fault in an accident. I hope these people get shut down.
• December 2023 by Anika B.
  I have no idea how this company is still in business. I had my car towed by this company after a crash, I did not choose them. They do not answer their phone and their mailbox is always full. I tried calling before going to retrieve my things the day after (which the officers at the scene would be no problem). There was no answer. We showed up anyways because I needed my items for work, the owner isn't there. So an employee of another company has to call him and notify him I'm going to retrieve my items. The owner says I'm not allowed because they haven't received a phone call from my insurance stating they will cover the tow cost. We have full coverage insurance with towing included and multiple forms of proof, but we cooperated and told insurance they need to call. The owner proceeded to not answer my insurances 3 calls and continue to refuse. We call the owner ourselves and explain that we've done everything required of us and there's no reason to deny me access. He then yells at my mother (who was driving me since my car was in the tow yard) that she needs to "stop talking and repeating herself" and how we're wrong. Insurance calls us back and says they got in touch and I can retrieve my items. He then shows up and says i'm still not able to get my items and insurance didn't tell him what he needed. After 3 hours of waiting, we then leave. 30 minutes after leaving we get a call from the cops and insurance saying they've spoken to the tow company and I can retrieve my items. We then try to go get my items, and the owner is "out on a tow" and I have to wait until tomorrow. Tomorrow comes, and I'm finally able to retrieve my items. My insurance required photos of the damage to my vehicle for my claim. The owner said that wasn't allowed because i could get other cars in the back ground. I explained he's gonna have to tell my insurance that and my mom that (who is the owner of my insurance). My mom simply asks why this is over the phone and he says "I don't need to deal with you. I'm handing back the phone." and hands me my phone back. Ok then? Great explanation. Then I had to write on a piece of paper a paragraph about how my insurance was allowed to come get my car because I guess verbal wasn't good enough . The insurance company took 5 days to retrieve the car due to the owner always being "out on a tow" when they tried to get it. He was charging my insurance $150 a day. How ridiculous. We got apologies from our insurance saying they have NEVER dealt with anything like this before, as well as apologies from the cops themselves and directions about how to file a complaint. This is NOT the experience I needed being a young driver who wasn't at fault in an accident. I hope these people get shut down.
• December 2023 by Shannon B.
  This company should be shut down immediately. The owner, Cory Hazen, is the most disrespectful and uneducated person we have ever had to deal with. My daughter was hit by an uninsured driver. This company is on the dispatch list and were the ones that got called to tow her car. We have full coverage and every add on you can think of for her car. I called to find out where her car was and he gave me some bs policy that insurance had to provide them with certain information before she could get her stuff out of the car. A copy of our policy, the police report or the case number from insurance wasn't good enough. I spoke with insurance and they had never heard of such things. I also spoke with the police department and they said she can just go get her stuff, we weren't trying to take the car. We sat in the parking lot for two hours going back and forth with this guy on the phone (he claimed to not be there but then came bopping out of the dispatch shed). Insurance called multiple times and he kept changing what it was that he wanted. She was unable to get her stuff until the next day. I was unable to accompany her the next day but she called me while there. I could hear him running his mouth about the car. I asked to speak with him and I reminded him that he is not the insurance company or the mechanic. He doesn't need to be scaring my daughter and saying things he knows nothing about, his response was that he didn't have to talk to me and he walked away. But he continued to speak out of turn. He refused to let her take the photos that insurance had requested. I called insurance to inform them of this and again they had never heard of such things. He refused to allow the insurance company to take the car without her writing on a piece of paper that she released the car to them and they could remove it from the lot. He requires a form but does not have one available for people? Insurance was shocked and had never heard of this process. They began to try and remove the car on a Friday, they got the run around from this guy for 5 days. They were finally able to remove it the next Wednesday. This is one week after the accident. But, they were charging $150 a day so that explains it right there. So, my child gets in a no fault accident and this guy thinks it's ok to make her feel like she is a criminal and doing something wrong because she wanted to get her stuff out of her car. I am making it my mission to get this business pulled from the dispatch list and hopefully shut down. They are a disgrace to the industry.
• November 2023 by Adam Mooney
  Fast and professional. We called for a tow, and Taylor came out to help us solve our problem on the spot. We’re grateful he asked about the problem before jumping straight into the tow and that he was knowledgeable! Thanks again for getting my mom back on the road ??
• November 2023 by Zackery Barkus
  Epic towing rescued my work truck off the side of the mountain when no other company would. It was a very long recovery, but they got it done. Highly recommend.Service: Special vehicle towing
• October 2023 by Sydney Mershon
  This is a disgrace of a business, they’re not a business they are scammers.They sent me an intoxicated and physically sick driver, I am a young woman and he harassed me. They said I couldn’t ride in the truck with him because he was sick (so then send a different driver!). I think he would have hurt me had I not had my very large and protective bull dog with me. They said I had to drive their company truck home, this company truck was dirty, had small packages of cocaine on the back seat, a woman’s pants and underwear on the back seat floor, and just generally seemed not! Right!The driver towing my car was 7 hours later than the 2 hour drive allowed. My car was damaged when it arrived (a completely cracked rear bumper.) They claim their INTOXICATED CREEPY DRIVER did not in fact damage my car. I will be taking this company to small claims and they will not see a dime from me. If you are a young woman it would be safer to sleep on the sidewalk than to EVER work with this company.They have caused me significant emotional stress, damage to my car, and a sleepless night.They are only in business from lack of competition and a “good ole boy” mentality.Additionally, my triple A paid them more than a GRAND because I just want this to go away and yet they continue to harass me for 200$. They are sick and evil and misogynist and up to no good.I am 23 years old, in school, and a church volunteer. If I wanted to pay them the money I absolutely could but who pays to be harassed and have their car damaged?They are saying that my bumper was damaged previously but I’m not a stupid girl and I did take pictures of it before it was towed. “Epic” towing are liars, scammers, and misogynists.
• October 2023 by Spud Rosy
  Terrible service, they harass women and steal cars. Read their yelp reviews, there’s lots of other stories.They towed my truck in Redmond, damaged the truck, and the tow driver was visibly intoxicated. I’m surprised they even made it to my house. I paid the initial tow fees and am now being continuously harassed for additionally fees. Terrible horrible beware beware beware.
• October 2023 by Cynthia M.
  is it possible to give this craptastic "towing" company a -5 stars I would. a two hour tow became 10. they want $208 dollars more than the $1200 AAA already paid them. plus the driver was stank of cheap bourbon and they damaged the back of the car. The "driver" must have stopped at every bar and tavern to slug one back all the way from Madras to PDX. what a tool! and now they want to put a lien on my daughter's car if they do not get their $208. SCAMMERS. DO BOT TRUST THESE MOFOS WITH YOUR DAUGHTER STRANDED ON THE SIDE OF THE ROAD. So thankful she wasn't alone.