-
November 2023 by Laine3 Digital
Over the last few months, Chris and his team have helped me achieve my dream and build my car to perfection. I’m over the moon with their performance and so impressed with their knowledge. I won’t be taking any of my vehicles to anyone else. Chris, thank you!Services: General repairs & maintenance
-
October 2023 by Jacob Beyer
I’m giving them 2 stars because the prior visit I had was exceptional service and very friendly staff and had not left a review based on that.This past visit was a little different, after scheduling a follow up service to replace my oil pan gasket and a/c valve due to leaks I was told to drop my car off at 8 am for service and was told it would at most take 2 business days . The repair did in fact take two business days, but the my oil pan is now leaking more than it had prior to my visit and the A/C is not functional still (hoping it’s just in need of a refill of Freon). But that’s not the only problem. When I arrived from a 2 hour drive from our ranch to drop off at 8 am the office was locked up until 8:45 and even at that I went into the office with no receptionist and I waited until 9 before a mechanic came in and took my information and told me they would give me a call if they have any more questions. Around 1:30pm I received a call asking what even needed to be done on the car. This concerned me, but due to my prior experience and knowing there was still 1.5ish days left to make the repair I shrugged it off.Unfortunately I’m now just left here after a $1k bill with a car that is in worse shape than it had been prior to being seen.Services: A/C installation & repair
-
October 2023 by Ron Rinker
Late at night I had a blow out. The tire shredded and ripped my wiring harness. I was towing a trailer with my motor cycle. Took 2 tow trucks of his and close to 4hrs time. He got me to a nice hotel. The very next day the job was done. I cant say enough about how he conducts a moral business. My total cost was 375.
-
August 2023 by cody rutledge
I’ve had over 5 vehicles serviced at this location over a span of about 3 years. Everything from turbo cars to trucks and Chris has never not taken care of me to the best of his abilities. All of my experiences with Xlnt have been well, excellent. Highly recommend for all gas and diesel repairs and they even have a tow company if you’re stranded. Thanks so much guysServices: Steering & suspension repair
-
August 2023 by Janell White
XLNT is amazing. I was visiting Redmond and had an issue with my starter. They got my car in and figured out same day and saved my trip. Everyone was very nice. I highly recommend!
-
August 2023 by Cody Maxwell
Okay first off XLNT found the problem vary quickly and really helped me out big time with getting some stuff done to my jeep. I'm vary happy with the results! Definitely will keep coming back for sure! Thanks again XLNT will definitely keep coming back!!!
-
August 2023 by Blake Mcmenamin
I deserved all of the grief for putting the wrong fuel into my vehicle. Chris and his team handled my service call with the utmost professionalism. Not to mention on short notice on a Sunday. Highly recommend!Service: General repairs & maintenance
-
July 2023 by Michael C.
I was having some engine issues with my F150 and a friend referred me to this shop. In the diagnostic stage they told me I had a bad battery and they couldn't perform necessary diagnostics without a good one. I knew it would be expensive, compared to Costco but it wasn't running right and I wanted to get the main issue fixed so I authorized the replacement. Truck was in the shop about a week or so. I got four different promises to call with updates, never received any calls. Good feedback when I stopped by in person, just don't rely on promises to update by phone. Engine ran smoothly when I got it back but 2 days later I was getting battery error codes flashing on my dashboard. Took it to a different mechanic who advised my battery had a bad cell. Costco replacement resolved all error codes, don't ask me how the first shop performed the proper diagnostics with the faulty battery. When I went back to XLNT for a refund, they told me I had to deal directly with Interstate Battery, even though they sold and installed the battery only two weeks prior. Took 4 days but Interstate confirmed two bad cells, got me another new battery. I can't recommend this shop.
-
July 2023 by Heather Young
I used to like this place a lot. The last time I came in they overfilled the oil and missed the brake maintenance on a paid full inspection. My brakes froze up and now need to replace rotors. So the brakes did need replacing. Obviously I paid them and they didn't do the inspection I paid for. That was clear even at the time as they told me no maintenance was needed and they took very little time on my car after hours of waiting past an appointment time. I could have died on the downhill and now owe a lot more for the brake repair. Also the back tires were thread bare when I brought it in for the brakes. How did they miss something so simple? They didn't. I paid for a safety inspection that wasn't done. THEY COMPLETELY FABRICATED THE REPLY. They didn't recommend any repairs. I have loads of money and wanted it all taken care of before a long trip. That's why I brought in for top notch full inspection.
-
July 2023 by David Grundman
Seemed like nice people and I am hoping to get good service however My truck was supposed to be towed to Lapine and their tow truck company (same owners and same building) brought me there. The driver told us not to answer any calls from the insurance company and had me steer the tow truck when he answered the phone or needed to look at the map. He gave us misinformation when he said the shop was open 24 hours and did not tell me we were not going to Lapine. Next day the shop told me what it would take to diagnose the issue and I said OK. They have not returned calls and have not given an estimate for when the work will be completed. I am Hoping they are just too busy and will do the work as they know it is my main vehicle and I live 3 hours away but they will not even return calls to let me know if the job is too big or if they want to pass on it so I can have it towed to a shop where I can get help.
-
July 2023 by Jenny Gibbs
Kept our WORK van for 2 months sitting in their lot just to tell us there was nothing wrong with it. I know you are busy, everyone is, but while you had our van sitting there for 2 months we had a technician losing money all to be told it was fine. No communication. Would not recommend.
-
July 2023 by Kelli Creekmore
XLNT Auto surpasses their name; I’m elated with the amount of customer service, attentiveness, and skilled hard working knowledge at this shop.XLNT was the only shop open during the weekend prior to the 4th. I was experiencing phantom accelerations and basically feltlike my entire front end was thrusting forward.I arrived to his shop unannounced saying “I need help”.Without hesitation, Chris spent 6 hrs+ in 90 degree heat 2 days before the 4th trying to duplicate the problem.After many trial & error, it was discovered that both calipers were warped, both rotors, and break pads needed replacement. The acceleration I was feeling was normal but the vehicle was not properly or safely slowing down.Chris is highly skilled, knowledgeable and experienced in his profession. He listens to his customers, is down to earth, and transparent. He will deligently spend time with your vehicle to find the problem. He will literally do everything in his power to make sure your vehicle safe and operable again.I was so embarrassed to come into his shop completely stressed out; he used humor and knowledge to show me that everything will be ok with my truck.He continued to tell me “we got this. We’ll take it from here.”I cannot thank you enough for all the hard work and skill you put into my truck. Thank you so much for being there to take it in without a moments notice!Chris will remain my go to mechanic from here on out.Expense was nothing and thanks to warranty assistance I only had to pay $247 dollars that will be reimbursed from Auto Kings.Services: Auto engine diagnostic
-
July 2023 by Jeffrey S
I can't thank Chris enough for fixing my A/C in my 2010 CRV on a Saturday. About 30 minutes out of Spokane on our way to a family reunion in the Bend, OR area the A/C blew out. Being an HVAC tech I diagnosed that the compressor went out...so we drove like it was a 1984 road trip...windows down...98°F and sweaty. With it being the 4th of July weekend I didn't think I stood a chance at getting it fixed. Then I found XLNT Auto...not only was Terry (sp?) Super friendly she called Chris and he said he could get it fixed. We let the shop know early Monday morning would be okay, but the sooner the better. We left the shop at 830am on a Saturday morning and the car was done by 230pm...and was done at a reasonable price. When we picked up the vehicle my wife and I had the opportunity to have a conversation with Chris. He is all about the customer and his passion is his shop. I might even make the drive from Spokane to have him do my regular maintenance work. Thanks for the "ice cold" drive back home, Chris!!! (He also owns a tow company) and if you're lucky you'll get some lovin' from his massive dog Bo.
-
July 2023 by Jason Loun
I've been into XLNT Automotive multiple time with many of my vehicles and will continue to do so for the foreseeable future..The knowledge and determination combined to locate and resolve any issues has helped me through some very frustrating times. What I love about this shop is that, unlike the majority of shops, they are willing to sit down with you and explain to you the certain processes that cause things to go wrong and how they intend to resolve it. I've learned a great deal about cars over the years and continue to learn because the boys down at XLNT Automotive take the time to help you prevent further malfunctions. I drive by the shop everyday on my way to and from work and I have seen the owner himself and other employees working anywhere from 14 to 20 hour days.Hat's off to you boys, despite the exhaustion you're still putting all your blood swear and tears into making sure we have safe and reliable modes of transportation.Services: Electrical repair
-
July 2023 by Emily Groves
I have been taking my multiple vehicles and have been referring several people here for years, BUT I NEVER WILL AGAIN. the last 3 times we have taken our vehicles here, the quality of work has been awful, and the customer service is worse. I tried to talk to the owner, but he became extremely hostile. They way overcharge now add tax when we have none and double charge for items. I don't know what has happened, but I highly recommend staying g away from them. Their new location is a nightmare as well.
