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Open 24 hours
314 SW 6th St, Redmond
Atms
Atms
“I recently had an issue that only the local branch manager could assist with. From start to finish, Branch Manager Terri Collins went out of her way to help resolve the issue. There was no gain to her, in fact it was likely a loss in terms of her time spent getting my issue resolved. Terri was respectful, attentive, timely and knowledgeable. She was patient as she explained processes. She quickly gained my trust by simply being honest; giving me worst case and best case scenarios. She followed through with everything she said she would, while communicating changes and progress. I am thankful to bank at an institution where I feel valued as a customer, not a number. Mediocre seems to be the latest standard for customer service. It's refreshing to know that exceptional customer service still exists.”