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November 2023 by MobBoss 1989
New owner and poor customer service
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November 2023 by Alex Moore
Went in to the prineville store last week. There was one person working and 5 people ahead of us. The person working (I think his name was Skyler) was super efficient and helpful with each person, got to us within the first 30 or so minutes of walking in, and was a huge help in answering questions and getting our phones upgraded. Thanks!
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March 2023 by Jayred Nickols
Okay, first off, the Prineville Location and their ENTIRE STAFF, are AMAZING. They were EXTREMELY helpful and very patient with my "poor" speedy decision making skills. Lol.Anyways, this review is directed towards their "Home Internet", it's a joke. First, the device comes in a package, with ZERO setup directions. Then once I managed to find and download a user manual online, it made me locate a strong enough signal using the device, which is fine, except they want you to move the device around to find a good signal; but they only include a 2ft cord. Then it says I have 800+ mbps speed, but then the connection once I get it set up is absolutely horrendous. And it keeps disconnecting and reseting my password back to default. And it is absolutely USELESS. The app keeps trying to prompt me to buy an antenna attachment. No, if it was required, then it should of been included, not have to be purchased through a 3rd party retailer. A complete waste of time and money. I will be returning and going through T-Mobile for home internet.LET ME CLARIFY ONCE AGAIN.The crew at the Prineville, Oregon, US Cellular Store, are AMAZING, friendly, extremely helpful and understanding. They are true Rockstars in the customer service industry. Their "Home Internet" Provider (Inseego) though, can go.......I'll let your imagination go wild with that one. ?
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January 2023 by Shawn Heggie
I have Made every payment every month and then I go in and they tell me that I have a balance of 800 due so I asked what for and they said we don't know why. And we can't see why I own that if I made every payment so I stopped paying on it
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January 2022 by kamren vaughn
Good company and friendly give more stars if I could afford a regular account instead of prepaid
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June 2021 by Ladon Ough
I am taken care if so graciously , never a complete from me.
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May 2021 by Debi Morton
We purchased screen savers for our phones and was told us cellular would put them on for us, I went into the Prineville location and she said they don't do that anymore. I called Redmond us cellular and they said they would be more than happy to do that, just have to drive there....grrrrrrrr! Prineville location is not what it used to be
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January 2020 by Casey Little
Sarah is awesome. Great to work with, very knowledgeable!
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January 2020 by Jessica Nelson
Sarah is so helpful and great
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May 2019 by Christine Hulstein
She was amazing and efficient.
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February 2019 by Kenneth Pruden
Very good
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January 2019 by Dennis Elbe
its my phone severs
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October 2018 by sarah millington
Awesome friendly helpful folks there!
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October 2018 by Jay Merwin
Customer Appreciation days Rock
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June 2018 by Wilma Daugherty
Great girls always very helpful every time we go in and have very courteous people been going there for 10yrs
