-
December 2023 by Kymberly L.
Worst experience ever! Sad they have such high theft rates that customers receive zero customer service. I left with my items only to find a handful of sensors in the pocket of my purchased item. They didn't care I set the alarm off when leavingThen when I needed to exchange without receipt, it was impossible. After finally exchanging all but one item, an hour later left. Keep your receipt!!!!!! Or do not shop here. Very sad that the policy will become even tighter in the future Buyer Beware Zero Stars
-
December 2023 by Mariah J.
You're better off just shopping online. Terrible service and selection. Dressing rooms are often closed, and the attendants are rude. And the amount of decoration stained clothing is ridiculous. If I could give it a negative rating I would.
-
November 2023 by Sasha B.
The worst check out experience ever. The register is never EVER fully staffed. Even during their busiest season (holidays/sales) the lines and wait time is INSANE. Every time I shop here.
-
November 2023 by Al C.
Zara is the DMV of retail. I've worked in retail and I'm not sure how being shortstaffed impairs the cashiers ability to move faster in ringing up the clothes and placing it in the bag...because it in fact should be the opposite. I've stood in these slow lines a handful of times and I've also left behind clothes I was planning to purchase simply because of the slow the lines.
-
November 2023 by jesus calles
Worst customer service ever. To return an item without a receipt they make you call a service number and you have to wait a couple of days for them to send you the receipt. The goal is clearly to make the process as inconvenient as possible. If they cared enough to offer an email receipt, it would have saved me a huge hassle. I will do everything in my power to tell others how terrible this store’s “service” is and I will not be buying another Zara item ever again. Profit over customer is not something I can support. The least they could do is offer store credit.
-
November 2023 by reenie rae
One of the worst shopping experiences I've ever had. The store was in complete shambles. Clothing was strewn all over the place, unfolded, falling off of hangers, many of the pieces of clothing had stains on them. Gross! The fitting rooms were a complete joke. First of all, they only have ONE open, even though there are TWO. I stood there waiting for someone to acknowledge me, but not one employee looked my way, said hello or even offered to ask how many items I had. I ended up just walking into a fitting room on my own and when I walked in, not only was it extremely TINY, but there was left over clothing, hangers on the floor, even a pair of shoes just strewn about. I was so disgusted that I just left. Never again. Management, get it together! Everyone is watching even when you think they aren't.
-
November 2023 by Clarissa Pessoa
I wish I could give 0 starts! 2 hours waiting to pay for 2 shirts. Only one register working. People saving spots in line for the entire family to come with more than 50 items. That’s absolutely ridiculous. This store has No repect at all for their customers.
-
October 2023 by Jesus C.
I wish I could rate them a ZERO. Worst customer service experience I've had in years. Purchased an item and I did not work out. Went back to return it within 30 days without the paper receipt. No one attempted to email me a receipt when I purchased. They would not give me any option to trade the item for store credit or refund. They had me call their customer service to retrieve a transaction number. The process takes a day or two. HOW INSANELY RIDICULOUS. What kind of store can't look up transactions. I even showed them my Apple Wallet transaction with more than enough information to prove I purchased the item. I will NEVER buy from any Zara ever again. I'm not interested in supporting a business that cannot accommodate my needs within reason.
-
October 2023 by Keren M.
Love shopping here! I also buy from online when the outfit doesn't work out for me I never have a problem to return them in store. Yes, understandable it's difficult for few cashiers for check out but other then that I'm pleased about my purchases
-
October 2023 by Lucy Sotelo
The cashier Gabriel just helped me with a giant return and kept a smile on their face the entire time even though I know what they were helping me with must have been super annoying. Great customer service from Gabriel.
-
September 2023 by Britney DeLuca
Awful customer service. Ordered a pair of kids shoes and tried them on in the house (never wore them outside), tags still attached and customer service would not accept them claiming they were “worn”. Absolutely ridiculous.
-
September 2023 by C A
Zara would not take two of my online returns because they said I did not follow the return policy and because my clothes smelled like perfume they would not return them. When I asked to speak to a manager about this policy, I was told that the manager was unavailable. I will never shop as are online again and I suggest you do the same if they can make such incredible claims without any information to back it.
-
September 2023 by Zhanna M.
I love their clothes, but good heavens above - open cashiers on EACH floor instead of having ONE register working for 2 floors. This is the second time I'm walking out of the store without buying anything because I have little kids and it's impossible to wait that long - the lines move slowly and it takes forever.
-
August 2023 by Daniela Bogdan
Love Zara !
-
August 2023 by Heidi Schnidrig
Your checkout system has got to be one of the worst. Two lanes that go to two associates with no rhyme or reason as to who goes first. U have ONE person who can usually do returns so those customers just stand there while others just go ahead of them. The lack of any kind of customer service always makes me tell myself I never what to come back :( tonight was no different. It’s a horrible experience to checkout all while the employee’s say maybe a few words to u. It’s corporate culture and I’m officially over it.
