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December 2023 by Christina Harrison
Super amazing service, Very kind and helpful. I love it and it's the best bank I ever banked with. I never have a problem with it , and my money is there when I need it ???, Thank you so much
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July 2023 by Tapu Williams
I’ve had this bank since I was 18 and have always had problems. They have recently racial profiled me several times and I get calls and emails harassing me about why I’m depositing money and what I’m spending through Venmo. It is a very personal attack on me and also they have asked multiple times what I do for work and it’s like they don’t believe me that I have a job!!! Collin at sw 5th has been watching my account and calling me anytime I deposit money. They closed one of my accounts down without letting me know and when I have gone to deposit a check before they didn’t believe my occupation. This is ridiculous and I know because I’m a poc im treated much different!!!!
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March 2023 by Michael O'Brien
Andrew Johnson patiently solved my problem! I really appreciate the excellent customer service, both he and Collin have been a huge help.
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March 2023 by Marty Federici
Helpful, courteous service from this branch.
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March 2023 by Walinda Weekly
Excellent staff and service
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February 2023 by Sarah Tallent
Such a pleasant experience at WAFD. The staff is always eager to help and well informed. I had the pleasure of working with Andy and Collin. They were quick to assist and able to answer any questions/concerns I had. By far the best customer experience I’ve had in a long time. I look forward to working with them again in the near future. Keep up the great work and thank you again!
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February 2023 by AJeight3
The staff is always friendly, helpful, and knowledgeable. It’s also great that they can meet almost all of your banking and mortgage needs.
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February 2023 by Jerry Johnson
I had questions about opening accounts and they were answered in a professional and easy to understand way. They were patient and had no issues explaining things multiple times. I highly recommend!
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February 2023 by Fred Atwater
Fast, friendly, and always easy to work with. Definitely have that cool Portland vibe yet are professional and they are a local’ish bank.
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October 2022 by Freyja O'Donogue
I would like to leave this simple review for anyone looking for this bank. I am not from the area, and I had no idea that WaFd existed apart from the most wild of my hallucinations. It was recently confirmed that the bank is, in fact, an actual thing and is on this planet. WaFd may not be of this earth, but she made her home here. It is a chaotic entity glitching in and out of our reality and I will die on that hill. The only reason it wouldn’t be five stars is because I still don’t fully believe it exists and it’s way out of the way for me to get to. But because it’s an actual thing, five stars.
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July 2022 by Julie Davenport
Extremely rude and unprofessional. The lady that works here should be fired but I am sure that the equally as rude manager gave her a promotion. Would not recommend this branch ever
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May 2022 by Heather Sadler
All of their tellers and service is great.
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April 2022 by Jillian Banks
I truly don’t understand how this bank still functions. They are trash. They don’t answer their phones during business hours. Their branch is wildly inaccessible. Cannot wait to transfer to a different bank.EDIT: Out of curiosity, how did "elevating this to management go?" Its another week that my online banking randomly doesn't work and the branches/atm's are literally inaccessible. I've already opened a new account elsewhere but it's shocking how terrible this financial institution continues to be. For the sake of your customers, you should really just close your doors as you are unable to provide the resources and care to customers.
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February 2022 by Kim G.
My mortgage was sold three times in the past 9 months. Yep. WTF? To complicate matters, I never received notification so ended up two months behind. After spending a few hours on the phone with the Reo's who answer the toll free number, I was unsuccessful in creating an account, paying the balance and setting up auto pay without success. I had no choice but to venture downtown and visit the brick and mortar bank. Admittedly I was quite annoyed when I arrived. A bit snarky, I reminded the teller, Ashley, that it is 2022 and there is technology that enables users to handle all of this online. With every account I have, even the teeny tiniest, I can set up auto pay online. Since I called prior to driving there, I knew to bring a voided check for the auto pay but they had forgotten to tell me I needed an actual check to pay the two month balance.. This meant the auto pay could not be set up since the account first had to be current. Aaaaaagggghhhh WAFD is located in the heart of downtown and parking isn't easy and I was not happy about having to go home, get a check and come back again. Ashley said she could accept a photo of the check for payment and I could email it to her so I wouldn't have to physically come back to the bank. Thank you, Ashley! As soon as I got home I wrote the check, snapped a pic and sent it to Ashley. She set up an account, paid off the balance, and established autopay. Ashley was definitely the bright spot in this process! From the outside the bank looks closed because the windows are boarded up. Understandable as they are in the heart of the city where the violence and destruction occurred for 9 months. But they are open! You have to be buzzed in, which I don't mind as they are keeping me and their staff safe. And the ATM is outside but in full view of the teller which again equals safety. Thanks, Ashley, for the great customer service! For now I am all set. Keeping my fingers crossed that the mortgage does not get sold agaIn.
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November 2021 by Freyja Pence
I would like to leave this simple review for anyone looking for this bank. I am not from the area, and I had no idea that WaFd existed apart from the most wild of my hallucinations. It was recently confirmed that the bank is, in fact, an actual thing and is on this planet. WaFd may not be of this earth, but she made her home here. It is a chaotic entity glitching in and out of our reality and I will die on that hill. The only reason it wouldn’t be five stars is because I still don’t fully believe it exists and it’s way out of the way for me to get to. But because it’s an actual thing, five stars.
