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July 2024 by Matthew chang
Lee was awesome at helping me get my new phone activated. Since my phone was lost, he let me use his phone to call my dad to get authorization to get into the account.
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July 2024 by Saba Embaye
Arrived at store at 10am waited 4 minutes for the customer representative to open the door. Scott who was the Customer service rep that opened the door was extremely rude and barely acknowledged me when I asked questions. Overall Customer service was extremely poor! I would never return to this store again.
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June 2024 by Pam Wilson
No discount for senior and lots of add ons. Wasn’t happy that I can’t pay up front for the phone
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May 2024 by Korey McKinney
Great Service. Verizon is awesome.
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May 2024 by Matt Todd
Kaitlin was patient and professional while handling numerous customers by herself.
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April 2024 by John
Kaitlin is awesome! SIM card issue taken care of real quick. While waiting for my turn I saw how she worked with customers. Her customer service is second to none. She is very knowledgeable, very professional and quite compassionate. Thanks Kaitlin!
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March 2024 by Deb Hasson Novack
Colton was amazing!
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March 2024 by Andrew Kline
Kaitlin was fantastic and gave great insight to getting me set up with the best plan for me and the available promotions that got me an Apple Watch with my new phone purchase. 10/10 recommend will be coming back when I’m due for my next upgrade!
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March 2024 by Yana Zelkind
Went to this location today (Sunday 02/18/24) to buy a phone and sign up for service. Perhaps it was just the person working there today, but the customer service was awful, so I left. I then drove over to Best Buy, got an awesome phone and signed up for service through Verizon. Amazing service at Best Buy with a huge selection and deals on phones! To the person working at the Barbur Verizon store today: if you hate customer service, don't take it out on the people that come in hoping for at least a decent customer service experience from a Verizon retailer!
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March 2024 by Katie Crocker
Ordered a phone in store and had a great experience. I was told the phone would be there in a couple days and they would call me back. After 6 weeks of many calls to their store and stopping by to find the store randomly closed during their open hours, I’ve never received the phone or a call back from them. This store operates like they are going out of business.
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February 2024 by no
Terrific customer service, Talia was so helpful, patient, and thorough. She could not have been nicer. Thank you
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February 2024 by Lynne Dagg
Kaitlyn was so helpful! I came to the Barbur store as I couldn’t use the internet. She was immediately willing to help and competently fixed the problem.!
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January 2024 by Renee Fellman
Kaiitlyn was SUPERB! In addition to doing what I specifically requested, without my actually asking, when I described a problem I'd been having, she solved it! (Apple tech support had been unable to solve when I called about that issue.)
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January 2024 by Betsy Shand
Great recovery at the 7422 Barbur Blvd store appreciate the error they corrected after big screw up at 7700 Dartmouth store by the employee - will come back to Eeka!Your store outperformed again - last day of the year and we needed help with a Christmas gift of an Apple Watch at 4:35 PM - closing at 5:00 PM - Kaitlyn never made us feel rushed and she set it all up so this spry 78-year old with a new Apple watch could get her steps and make a call - Kaitlyn was brilliant - even demonstrated a call on her watch! Cheers! Fantastic place to end the year in your Verizon Store - headed home to celebrate!! Cheers!!!
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January 2024 by Spencer Duley
Kaitlyn stayed over an hour after closing time to help myself and 2 other customers. She really went above and beyond to get us set up while being extremely polite, courteous, and professional. This woman deserves a raise.
