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June 2024 by Mark Seligman
Travis was very helpful and adept in helping my husband and I in setting the up an iPhone 15 and iPad. He was , also very pleasant and great at multi tasking!
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June 2024 by Sarah Moon
Arlo was professional,skilled,friendly and very helpful. Very good service
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May 2024 by Jody Palmer
Travis was very patient and thoughtful.
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May 2024 by Rebecca Gibson
My experience upgrading my phone was super easy and seamless. Customer service was so kind and efficient.
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May 2024 by A. Riley
Service was fast efficient kind. Thanks!
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April 2024 by Debbie Corbin
The assistance I got from store staff was outstanding. All of my questions were answered to my satisfaction.
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April 2024 by Peggy Ellis
The person who helped me get a new phone was knowledgeable, but acted pretty disinterested in his job.
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April 2024 by hopked
Hard trouble getting my new phone connected. That I bought from the Verizon app!
Went in here and they tried to tell me that my only option was to buy a new phone from then. Terrible service. Super shady.
Went to the one off of i205 and they had me connected in 15 minutes.
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March 2024 by J J
Do you crave a phone-buying experience chock-full of incompetence and a healthy dose of misogyny? Do you luxuriate in the idea of spending four hours in a strip mall, only to be told that you no longer have a functioning phone due to employee error? Ask for Angel Gutierrez! Angel is your guy!
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March 2024 by Kim Crawshaw
Great experience and service.
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February 2024 by Edward Rosen
Angel Gutierrez is your best and most valuable employee.
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February 2024 by Ruth Knight
We were taken care of expertly by Angel Gutierrez. He is friendly, attentive, knowledgeable and efficient. Highly recommend this store.
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February 2024 by Kathy Schwab
Avoid 3rd party Verizon Victra stores like this one. I added a 5th line of service to my account at this location on Friday, February 2nd. I have been a Verizon customer for more than 19 years. The representative, D'Angelo, set up my new line of service. He said that it qualified for free HBO and Netflix. Fortunately, I caught the unapproved extra charge on my bill and called Verizon corporate who confirmed that it was not free and removed the extra charge that D'Angelo had added. I have never had an issue with being lied to at a Verizon owned store. Verizon Victra seems to be lacking in honesty and ethics. Do better D'Angelo and Victra!
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January 2024 by Lewis van Diggelen
I have never had such a bad customer experience. Like honestly, this employee doesn’t deserve his job. He walked away from me the second he started working on my phone just because it needed to be charged. That was after he bullied me into buying a fancier phone than I wanted to and implying I was stupid for not getting it. He had curly hair and unlimited attitude. His table was a mess and he was even rude to an elderly woman before me. I will never go back to that location and am reconsidering using Verizon.
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January 2024 by Stacey Threlkeld
NE MLK/NE Weidler St Verizon Store is an authorized retailer for Verizon and historically, haven’t noticed many difference’s between them and the non-franchise store fronts - until recently. After speaking with a Verizon customer care rep who discovered a missing $800 credit, i was told i had to go in person to the franchise location to have it corrected - but not to worry as shed made copious notes that they could easily see. That was six months ago. I’m still struggling to this day to reconcile the error primarily because the franchise location can’t seem to find the error and they can’t see the CSR notes because they are on different systems. And because im burnt spending two hours every time i go in recounting the backstory and details AND i dont want to give up a whole weekend day since they don’t conduct any account activity over the phone ….even though corporate verifies and authenticates users every day (“we do things a little differently over here” is what i was told) so the moral to this rant is … go to a Verizon Verizon store and stay away from franchise locations like this one. Rating: Sub-par
