Verizon

Most Recent Comments

• November 2024 by Matthew James
  This place disrespected me so flagrantly it was hard to believe it was happening... I ordered some earbuds from the MyVerizon app, and chose the locker pickup option... I get there and attempt to pick them up and am informed the lockers are broken. Awesome... So now I need my ID (which I didn't bring with me because the email said I didn't need it) they say to pick up my item... Its pouring down rain and I don't drive so I ran home, grab my wallet, run back, hand it to them, at which point they tell me that I am not actually an account manager so I need to have the owner call in and make me one... This is 100% false and I believe a bold faced lie because I showed them the picture I attached which says I am an ACCOUNT MANAGER plane as day. I ask for the manager and this guy says "I am the manager" so I am beat... I lose my temper, call him a name, and he says I'm not welcome in the store... how do I complain to corporate this was messed up why didn't he tell me before I ran home and back that I wasn't an account manager he should have seen that then right... but if i wasn't a manager, the system wouldn't let me order things and change the bill right?
• October 2024 by Royal
  kind employees & great customer service
• August 2024 by Nathan “Nate Dogg” Gilchrist
  Had ordered phones and needed someone else to pick them up the rep online said that was ok and it would need in the notes till my wife goes there and they called her stupid for even asking cuz she’s needed to be account owner or manager. Well sorry but I made her manager of my account so who’s really stupid
• August 2024 by Aubrey Orlando
  This Verizon location has excellent customer service! They've gone above and beyond to answer all my questions and ensure I was happy with my new plan while patiently resolving any issues. They patiently listened to my concerns on each visit and didn't try to upsell me. It's refreshing to feel valued as a customer. Shout out to Jeb for their positive attitude and helping me out!
• August 2024 by Harry Aarons
  I'd been struggling to get a phone on a new line for a month, receiving truly awful service from the online chat & phone queues. I had no wait receiving service at this location, which was efficient, kind, and helpful. Almost every problem I'd had was immediately solved, and when I ended up having further problems, they clearly explained to me how to solve those, as well, and outlined the follow up steps going forward. I have no interest in going to a different Verizon store, this is the one for me.
• July 2024 by Zach Fang
  Every time we go here it's been fantastic. One of the most efficient Verizon stores I've ever been to. We came today expecting to spend hundreds of dollars to get a new phone but Jabel looked at it, said "I think I can just fix it", did and said "you should wait 2 more months. You'll get a lot more trade-in credits and get a 16 instead of a 15".
• June 2024 by Sarah F.
  This store does not make its bathroom available to customers. That is poor customer service.
  
  I'm almost 81. I was daunted by the prospect of replacing my 10+ year old iPhone SE, but I told myself to just do it. I rode my bike from the Zoo, after a volunteer shift, to the Verizon shop on NW 23rd.
  
  Staff members Ema and Ashton were welcoming and helpful. Ema in particular, who had left a voicemail a week before, offering a deal on an iPhone 15, was painstaking, kind, and empathetic.
  
  I spent over an hour in the store. I purchased the phone and a case. I paid the extra fee for Ema's help setting up the phone. There were technical difficulties transferring data. There were some password challenges. I was pretty tired out.
  
  Ready to climb on my bike and ride 6 miles home, I asked to use the restroom. "I'm sorry, we don't have one," said Ema. She suggested I go to another business next door or across the street and ask to use their restroom.
  
  I wasn't in the mood to make a small purchase from another merchant in order to feel OK about asking to use a bathroom. I ended up riding to Trader Joe's, where staff and customers use the same bathrooms and permission is not required.
  
  Before writing this review, I called Ema to question whether she really does work in a store that has no bathroom. She allowed that yes, there is actually a bathroom, but customers may not use it. She explained that it's in a secure stockroom area, where customer access is not permitted.
  
  Good customer service should take precedence over employee convenience. People don't make frivolous bathroom requests. If necessary, an employee should accompany a customer to and from the bathroom area, not ask him/her to go to a another store.
• April 2024 by max mannich
  They lie
• March 2024 by Chris P
  Super nice guys and store. The guys there really helped me out. Thank you
• March 2024 by Carol McCarthy
  I was dreading having to buy a new phone-but it had to be done. A friend had gone to the 23rd Verizon store and been very complimentary of the staff. Over the series of a week, I worked with Ashton and Emma. They were great! They both were really helpful and willing to answer all my questions, no matter how techno—ignorant they may have been—Ashton and Emma— thank you for all your help and being a delight to work with!
• February 2024 by Nyx Love
  Jeremiah was very kind a helpful, I recommend this Verizon store over any.☺️
• February 2024 by Christine Salvarani
  Customer service was poor. I came in trying to replace my phone and they said I couldn't without my id (which had just gotten stolen). I offered numerous other ways to prove my identity (pictures of my id etc) but this was refuted. I came back with another form of id and they said it was too close to closing. Literally had they been friendly and reasonable the first time I was there I would have avoided wasting my time. Team is friendly but clearly needs better training to avoid frustrating customers.
• December 2023 by Luke N
  If you want atrocious customer service, from corp reps who are totally incapable of fixing the mistakes of incompetent sales staff, this is absolutely the phone company for you!
  Clearly all that extra $$ spent for maybe slightly better coverage, maybe, is used to appease shareholders and line C-Suite pockets because it certainly isn't spent on training or developing their team members.
  
  Maybe rather than paying millions to hire B-list celebrities for your commercials you reinvest some of that money back into helping those of us that pay you thousands of dollars per year, by taking your service from shocking to just mediocre??
• November 2023 by Duane Anderson
  It was close at the time I came bye
• November 2023 by Jennifer Henry
  Where do I begin....I would give 0 stars if I could. I nearly left Verizon because of this store and the way I was treated.Reid should not be a manager. He was all nice when I came in, until I said I was there to make a payment on an order that I had placed online. For some reason, I was unable to make the payment online so the agent I was working with told me to go into the store, they could take the payment and complete the order. Like I said, his attitude changed as soon as I told him what I needed to do. He told me, very rudely I might add, that they can't see "those" orders and the only way they could take a payment was to cancel the original order, which had been placed on 10/3 and start over. I was very explicit that I did not want to do that as there was a lot of notes on that order, due to the mix-up on my payment method. He put me with a sales rep, I believe his name was Bobby. I told Bobby I didn't want the order canceled, there had to be another way. He was looking on his iPad, trying to figure something out. He then starts dialing his phone, calling Verizon, told me he had to ask them something. He walks off as soon as they answer and I hear him say "I need to cancel an order." I was livid. I didn't want to lose my $850 trade in credit for this phone. He said that once the order was cancelled, he could rebuild it very quickly. Even though I didn't want it cancelled, neither of them seemed to care. Reid came over at one point and asked if he was still on the phone and why, all he had to do was cancel the order and redo it. Extremely condescending to his employee, not to mention me. Bobby is still talking to Verizon rep, who tells him order is cancelled but he says it still showing as pending, therefore he couldn't build my order for at least 24 hours. Oh and my phone that was supposed to originally ship out on 10/20 wouldn't ship til 11/3, according to him. So I literally wasted an hour on something that was supposed to take 10 minutes maximum. I left the store in tears, I was that stressed out over the whole situation.I called Verizon first thing this morning and we were finally able to get payment to go through on the ORIGINAL order, the one that was supposedly canceled last night. My phone will be here in 2-5 days. The store wanted the commission, that's the only reason they wanted to cancel the order. The rep at Verizon told me that the stores can absolutely see the orders and take payment so BEWARE if they tell you they can't. I did lodge a formal complaint with Verizon about the treatment last night.