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August 2023 by Allie Kirby
This is the worst company I have ever dealt with. I ordered a play set for my son. It's ~650 pounds. They lost it. They found it a week later. I had to call to find this out. Then upon delivery its damaged and missing parts.I send it back and reorder it. Now, it's been sitting at the Portland Dock since the 15th (ten days). I have had Overstock reach out to them as they are the company I ordered from. They couldn't get it delivered. This company is total garbage.They say they came to deliver it yesterday and they weren't able to deliver it. I was home. Nobody rang the doorbell. I have a ring camera, nothing.Still haven't received my son's playset that I ordered to be initially delivered July 7th. It is August 25th as of writing this.Fernando and Al at the Portland dock are unhelpful, obviously since it is still not delivered.Called and waited while it rang for the last thirty minutes. Guess they decided to dip out early for the weekend.Contract with this company if you want your customers to return their stuff and never order from you again.
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August 2023 by Hayat Hayatullah
The worst is place to pick load to pick load brokers told me the load is ready I got here 6:15 am now is 11:16 the load isn’t ready yet
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July 2023 by Darious Hillman (ATS)
Excellent recieving and shipping
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October 2022 by Jerry Simpier (RoadWarrior)
OTR Driver here. Delivered here. This is NOT a 24/7 facility, if your delivering there is some parking in the front of the facility for like 8 trucks or so, they are closed on weekends, but if you call the ph# on the gate during daylight hrs they may give you access as was in the case with other drivers and me(about 8 trucks),I was good with this as it allowed me to drop my trailer and pickup my empty in their rear yard, and communicated this all to our weekend dispatch which was okay with it. Take photos of your seal and trailer. I arrived at like 0300 and had to wait as the other drivers did till about 0830, but overall it wasn't a bad experience and glad to see secured gate and that they had a system in place to have it work for a Saturday delivery. Now if your doing a live unload, your out of luck if you haven't made prior arrangements, your going to have to sit over the weekend in front of the facility. Hope this helps other drivers, again it's not your typical UPS facility hours, as their NOT open 24/7.
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October 2022 by Ashley Salas
Never answered
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September 2022 by Allan
I can say here is very bad place, I waited 12hr sfor reloading to another trailer.they don’t know themselves what should they do I think. Because If you explain to one of them the problem,he says ok and gives you and ETA to fixs it like 2hrs. When you come in after 2hrs to office,there will be new guy and you have to explain him from the beginning and this condition repeated on me 3-4 times in this day.So I cannot advise to truck drivers who should take a load from here??♂️…
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January 2022 by Ladonna Velasquez
Well this particular ups the worker that was helping me didn't ask me if I knew the shipping address package was supposed to be delivered to so I had to call customer service 2 times about my package had to keep customer service agent and put him on speaker to tell the actual ups person he knew the she knew there were other questions to verify the package I went to pick up was mine. Also they had the wrong information in there.
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March 2021 by Quincy Jackson
My job
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February 2021 by Roblox Scary Games!
Good hauling service
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October 2020 by Dianna Z.
UPS driver cut the corner of our driveway and took out many of our large branches of our fir tree leaving a big hole in the branches and a huge mess to clean up. Driver did not even tell us what happened. Went out in our front yard and huge branches were hanging down. I called ups and they wanted to just get by with confronting the driver. I want them to pay for the clean up of our tree and they won't return my calls. It has been months. I have tried to reach Bruce Young multiple times.
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September 2020 by Jeff Ely
Great service.... Friendly and professional. I happened to show up at open on a day that the air quality was bad due to wildfires.....when I called the service number, the determination had already been made to cease operations for the day(which in understandable, and common for the area) After having me hold to verify my pallet was already unloaded and ready to pickup...... There was no hesitation by the workers to pull me around to pick up, when they could have easily used the reason that they are closed, to come back another day.Having workers who are dedicated to customers is getting harder to find, and I'm very appreciative of the professionalism shown by the local UPS Freight employee that helped me.
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June 2020 by Daniel MacConnell
No comment
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May 2019 by Mike Woffinden
Thank you UPS. I found out on Friday that I got the job . I'm so happy I start on Monday at 6 in the morning. Thank You again.
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January 2019 by Brian Fitzgerald
It's 4:30 and they close at 5 but they told me that they can't take my packages because they're closed.
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August 2016 by Brian Greenstreet
Not a very good experience with this company. Ordered a small gas powered engine for a customer. Instead I received a large pressure washer destined for someone in a neighboring city. Turns out they switched tracking numbers on the two pallets which is why the mix up occurred. After a quick phone call they realized the issue and picked up the wrong delivery the next day. I was told my engine was to be delivered on the following Monday. After waiting till Wednesday I called them and was informed they had my order at the local terminal but that it would be delivered Thursday. Thursday comes and goes, no delivery. Called them Friday and was told they needed to speak with me before they could deliver. Talked to Chin, very nice guy and very apologetic. Said he could not get my delivery out to me that afternoon as his drivers had gone home for the day. Scheduled it for the following Monday between 9am and noon. Its now 2PM, no package and no explanation. This has to be the worst Freight company I have ever done business with in my 14 years .
