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March 2024 by Valerie Richardson Brown
I have been a mailbox customer at this location for approximately 6 years. I order a lot a packages online and this way I never have to worry about package or mail theft. Over the years I’ve also used most of their other services. I have always found Reena and her staff to be very helpful and I highly recommend this location.
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March 2024 by Kyle Voge
Not sure why people are giving this place a bad score. I’ve used it maybe half a dozen times and never had a problem.
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March 2024 by Damien Schlobohm
I use this location almost exclusively and have never had a bad experience.
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March 2024 by Susan Stella
The staff at the UPS Store on SW Capitol Hwy in Portland is great: friendly, knowledgeable, efficient and polite. The older woman whom I assume is the owner since she's been there for years, is knowledgeable, probably efficient and has chosen and trained her staff well, but she's extremely unfriendly, impolite and seems angry whenever we see her. We've been to this location many, many times since we live in the neighborhood and if she has ever smiled, neither of us remember the occasion. The majority of our visits to the UPS Store are for Amazon returns. We request a receipt each time for documentation, just in case UPS or Amazon misplaces our return. Today, she was helping an individual who had encountered a shipping issue. While he was on the phone, trying to resolve it, she asked if I just had a drop off, which I did. I told her that I had an Amazon return when I approached the counter and I asked for a receipt. She never acknowledged me from that point on, including when I thanked her. She had a grim look on her face throughout the very short transaction.We're both friendly, patient and appreciative while waiting in line and being helped. Luckily, one of her great employees typically helps both of us. If this store wasn't in our neighborhood, if USPS was more reliable and if we weren't dealing directly with the excellent staff the majority of the time, we'd never go back.
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January 2024 by R G
My package been sitting there for a whole day at the store. I saw ups on my street.idk why they didn’t deliver?
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December 2023 by S C
This place is the most efficient and helpful I’ve ever experienced of it’s type. The young gentlemen that work there are so knowledgeable and efficient, it makes it an absolute breeze every single time.
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October 2023 by Pauline Duffy
The women who works there is very rude. I have down numerous returns in my life and know instructions. It said bring to any ups store they will package and ship she looked at me like I was stupid and said no then offered to sell me a package. I show her the email and she says they are wrong. I take my returns to the BARBUR Blvd one and did not able to package them told them what happens and according to them this store always has issues. That she should of took kit no questions asked. She also ignored me and proceeded to gran other things before even helping me. I'll never go to this location again.
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October 2023 by Monica Brooks
I come here almost weekly and the owner and staff are always working so hard. I’ve watched them deal with all sorts of crazy and rude customers with patience and understanding. Of course the people who have a good experience rarely leave a review, only the A-holes. The folks who work here deserve 5 stars, not to mention kindness and respect.
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October 2023 by Kathryn Manning
The staff at the UPS Store is always kind, friendly, efficient and helpful. I never dread this errand because they are so nice and are happy to go the extra mile for great customer service.
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September 2023 by Kuro scythe
The only ups store that does DHL shipments, all the other stores say they're not allowed to by corporate policy. Someone here is lying but I don't care, I'll be back in the future.
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September 2023 by David T.
The only ups store that does DHL shipments, all the other stores say they're not allowed to by corporate policy. Someone here is lying but I don't care, I'll be back in the future. Had to give them a good review on yelp to!
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June 2023 by Steven DeSordi
Zero! The male “worker” refused to do notary services until his coworker arrived. I was the only customer in the store. He was the notary.But he told me I had to wait 45 minutes just in case other customers arrived.I clarified with him that he is the notary, and he was refusing to do notary work until the other employee showed up, even though I was the only customer in the store. He said, “but you should have seen there were just several customers in here.”So, I’m a lesser, lower customer.He said notary service takes 15 minutes. He did not want to make any other future fictitious yet-to-arrive customer wait, but he expected me to wait 45 minutes…. When no other customer was there.I spent my money elsewhere.It sad how many lazy people like him just want to stand around and collect a paycheck.I served 30 yrs in the military. A UPS clerk can’t even do work to earn his paycheck.Edited:Go to PostalAnnex+ at 5331 S Macadam instead! They were very nice, cordial, and willing to do the work immediately. I tipped them (hint to the dude at the UPS Store)
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June 2023 by Cman Man
Please be advised this location has been falsely and incorrectly charging for notary services. They have been reported to the state for the practices. Do not go there for these services and if you have been charged in excess or charged per amount of times YOU signed document please report it to the Oregon secretary of state.
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May 2023 by Sarah Dunn
I visited this store two days ago and was greeted emediatly. The associate behind the counter was helping me and his coworker or manager gave him a suggestion to help me. I accidentally left my keys there and the manager went above and beyond to make sure I got them back. She left a note on my car and checked in with a business next store to see if they could hold then after the UPS store closed. Thank you!!!!! I will be back. Wonderful staff
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April 2023 by S M.
It's a UPS store! I have a mailbox there, my mail is always there and the staff is helpful. What more do you want ??? If you need UPs go there.
