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March 2024 by Lamaya Jarrell
I appreciate the clear communication & service
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October 2023 by Anna Moore
Staff is very nice and professional. While I was there, they had a number of people come in and they also displayed the same professional behavior. thank you guys!
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October 2023 by P. G.
One of the employees, Byron, is really friendly and helped me through a complicated printing job. Knew his way around google docs, email, airdrop, file formats and IT troubleshooting--all while doing zone defense with another customer.Awesome customer service.
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October 2023 by Sabrina Seraj
Customer service rep was rude. He was clearly struggling with his work duties running around and ordering his team in a curt manner. I received snide remarks what were not appreciated when I didn’t understand his question and asked him to clarify.
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August 2023 by Jack G.
Not very helpful that package gets returned after asking it be held. This UPS location disappointed
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August 2023 by Brian Paxton
Sad to hear of Kamal's departure through the reviews here, I've been out of town and haven't seen him in a few months. What I will say is this - for more than a decade I have been coming here Kamal has always been professional and his staff helpful and effective. It's not an easy job - the people I've witnessed lacking humor, common sense and decency and manners are some customers. Not Kamal nor his staff, who are in very high stress roles serving entitled customers always in a rush to their next retail location. I appreciate this UPS store and will remain a customer as long as practical and look forward to meeting the new manager before he loses all his hair dealing with the package mailing zombies.
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August 2023 by Shambhavi Sarasvati
Kamal, the former manager, has retired. I've been a box holder here twice for multi-year stints starting around 2008. I get why some people found Kamal to be "not friendly." I winced sometimes at how he scolded his employees, even though he was always perfectly friendly to me, and very good at his job. New guy is a lot more laid back and ready with a smile. I can tell he's treating the employees better. But things are not running as efficiently. ??♀️ I'm waiting to see if the new guy gets his sea legs. Working at a UPS store is no joke. The workload and pace are really high. Might take some time.
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April 2023 by Emma Verbeek
I come here multiple times a month and it never changes. The older Indian gentleman has absolutely no sense of customer service. Extremely rude and belittling EVERY time I go in. (Assuming he is the owner/manager based off other reviews) He could care less about your service so please choose a different UPS.
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April 2023 by Kate N.
Convenient location but the customer service is terrible rude and dismissive?? I won't use this location again
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April 2023 by Michael Curtiss
I’ve been going to this place for years, and they’re always great and always reliable. Top notch service!
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March 2023 by Jake Reilly
Place just closes whenever they feel like it. Don’t expect this place to be open when you need it to be.
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December 2022 by Justin Canby
Kamal, the owner, is very hard working and does his best to assure everything runs smoothly. Be patient with the process and he will get you there. Thank you Kamal and employees!!!
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December 2022 by Rory Tran
One of the employee went above and beyond to help me find a missing package that was misdelivered and rerouted to this UPS. I wish I got his name because he deserves all the recognition!
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December 2022 by Kathleen Kirgin
I have had a mailbox at this store for the past 8 years, and the service has been nothing less then impeccable. Every employee is a delight to work with and the owner is a hard working individual who has consitently given me the highest level of professionalism and customer service. Never has he been rude or disrespectful. These negative reviews seem juvenile to me. I am at the store several times a week, and I always leave happier then when I went in! Quite frankly, they are all an asset to our community. I highly recommend this business.
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December 2022 by Mr Wolf
The older Indian gentleman at this location has always been short/rude so I stopped using this location. Some time passed so I stopped by hoping the staff has changed. Nope he's still there and still rude, but he now just smiles as he rudely responds.
