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January 2024 by Tori Multon
I've banked here for years and am currently pretty displeased. I've been getting emails all month about my card expiring soon. I'd like to update those bills so I don't end up with a lapse in service on those autobilled things. I messaged the bank late in December to ask where my card is. They said it was sent out on the 16th and could take as long as 10 days to arrive. I still don't have it (on the 31st) so it seems I will have no usable debit card til at least the 2nd. I don't understand why they couldn't have sent it out earlier if it could take that long to show up.
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December 2023 by Chris
Unitus is not the one for you. In the process of moving to OnPoint. The teller took my wife's ID, and with it in hand, managed to deposit our money in the wrong account! Thousands of dollars! And then when my wife attempted to fix the issue, they treated her like it was her fault. I might add that I was a member for 35 years, this was just the straw that broke the camels back, not a one off issue.
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November 2023 by Ronda Brewer
Genevieve was so very kind, understanding, and helpful. Thank you so much for assisting me with working through my questions. I will continue to back here.
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October 2023 by Bob McDonald
I say this about Unitus, and I say this about few customer-facing organizations: these folks, and I can say this across the board--rock consistently provides superior service.I'll wait while you quickly review your bank's service.Unitus invests 100% of its investment dollars and support to its market in charity by their staff and the community it serves.Can yours? I thought notThey have been my bank since I kicked BofA to the curb in 2015. I had been essentially financing international, national and local entities that I would never invest in if I controlled where my month-to-month money was used and who or what might be the recipient of those dollars.So, yeah. I recommend these folks bunches!
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July 2023 by Emily H.
This review is for Michelle Hollenbeck; Michelle made everything smooth and easy for us, and kept in touch with us throughout the whole process. We were first time homebuyers, and she was very transparent and helpful. It was a wonderful experience.
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March 2023 by Amber K.
I was very happy with Unitus for years and would even highly recommend them to family and friends. However, they let me down recently when my account was hacked and they kept all of the fraudulent charges on my account and blamed me for it. They stated that I purchased 3 tickets for events in Atlanta which I did not. They used every trick in the book to avoid covering the charges. I am very disappointed with them. I know that they will just keep doing this to members because they can. Needless to say, I am in the process of canceling all of my accounts to protect my finances. I just wonder what I would have done if even more money was stolen from me? Be very careful if you chose to bank with them. They will rip you off if the situation permits.
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March 2023 by Sandra O.
Unitus constantly impresses me with their outreach and strides toward making my life better. I have not belonged to a more proactive credit union in my years of banking. Unitus seems to me, to quite actually care about their clients and our community. I cannot say enough good things about them.
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March 2023 by Katrina Blackwell
Unitus is one of the best banking institutions I have ever been with. They are always helpful and have great customer service.
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February 2023 by Eric Warren Struble
Unitus Credit Union is a fantastic financial institution. The staff is incredibly friendly and helpful, always going above and beyond to ensure that my banking needs are met. The online and mobile banking options are user-friendly and make it easy to manage my accounts on the go. Additionally, the rates and fees are very competitive compared to other banks. I highly recommend Unitus Credit Union to anyone looking for a great credit union experience.
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February 2023 by H Pitschmann
Yuli helped us become members and she was amazing! Very professional and helpful. Highly recommend this bank and especially Yuli!
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September 2022 by Mary Reif
They have recently made numerous chnages that are unacceptable!They have a maximum limit of $1,000 per day at an ATM and good luck finding an ATM that actually has that much cash available!They are forcing you to use fingerprint or facial recognition to use their mobile app, this is a change from the pin set up previously.After being a long time member, I am being forced to close all of my accounts and take my money elsewhere, where I have the conveniences of being able to access my funds both by a mobile app and at an ATM.
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September 2022 by Jen Davis
This is absolutely the WORST credit union/bank I've ever dealt with. Their technology is always failing (can't make mobile deposits without a huge hassle; transactions don't load; system is down; you name it). Today I learned my savings was not linked as overdraft protection as I specifically requested when I opened the accounts - and a vital check was rejected, despite having banked there for nearly 20 years without incident. We will be moving all our accounts. I strongly suggest looking elsewhere for your banking needs.
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September 2022 by Gab D.
Working with Michelle H at Unitus CCU was excellent. She was knowledgeable and helped ease our anxieties about the mortgage process. I felt she was honest and transparent. I would go through unitus again and recommend her to anyone looking for a mortgage loan that has an easy process, course to help new home buyers and want to keep it local. She is great.Unitus is great.
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September 2022 by J D
This is absolutely the WORST credit union/bank I've ever dealt with. Their technology is always failing (can't make mobile deposits without a huge hassle; transactions don't load; system is down; you name it). Today I learned my savings was not linked as overdraft protection as I specifically requested when I opened the accounts - and a vital check was rejected, despite having banked there for nearly 20 years without incident. We will be moving all our accounts. I strongly suggest looking elsewhere for your banking needs.
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August 2022 by Kirill Morekhodov
Take your car loan somewhere else. These little scammers been approved by Kuni BMW and I'm really surprised how they are doing business in the US in 2022. Have an Auto Payment Fee of $250.00 added to my car loan balance after giving me a headache and frustration. Called them three times to find what is missing to avoid those charges. Was told everything is set and good to go, no worries. Customer service is friendly but absolutely incompetent and have no clue what they are doing. Rather deal with a proper big bank. Will NOT recommend.