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December 2023 by Macks C.
Friendly staff.
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October 2023 by Json
The smell of human urine is so overwhelming, I felt so uncomfortable trying to deposit money into the ATM with two meth heads sanding next to me. Holding $100s of dollars in cash, I left. Why did you have to get rid of the nice location and just 181? What's the point when you gotta deal with tweakers just to use your business now.
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August 2023 by Dalilah Farris
Been with this bank for years, everything went great until I had to replace my card. They locked the card I was using at first and then unlocked it when I called. Then when the new card never came I called and asked them to send it again. They CANCELLED my current card (after I told them I still wanted to use it) and said oh well we can’t do anything about it. So now I have to figure out gas and food when I have no other bank except this one. I will be changing banks soon.
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August 2023 by Rianna
I’ve been banking with Umpqua For a while now. I’ve always had great experiences. Not today. The customer service is terrible. Don’t the tellers realize that without the customers there would be no bank? I’m going to close my account and go where my hard earned money is respected! Maricel needs to learn some customer service lessons!
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June 2022 by Phil Sagato
Worst service of my life. The teller was rude, untrained, and couldn't even handle a simple transfer even *with* the assistance of their supervisor. Then, when closing the account, they wasted over an hour of time for nothing (out of spite for closing the account?). Would not recommend Umpqua to anyone, ever.
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June 2022 by Tara Gonzalez
The worst bank in the world they literally stole my money and refused to give it back. They want me to dispute transactions in my own account that I approved but only because they want to keep my money. Do not go here they are thieves.
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December 2020 by RoMag A
Good bank
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November 2020 by Ashley Elizabeth Davis
Unprofessional and inattentive to customer needs. Limited hours, and I keep being charged for paper statements even though I've changed my preferences and called in multiple times.
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August 2020 by Don Harmon
Make sure you make an appointment. Repeat make sure YOU make an appointment. If you call they refer you to the web site for YOU to make appointment, they will not schedule it for you. Since I was trying to move my accounts from a national bank to a local like I had in Las Vegas the reviews trended to Umpqua. If they are the best, Oregon has a long way to go to provide service. The poor response trying to get them to take my money bodes poorly if I really needed something. I will do more research and either find a better local bank or I will leave my money in a big bank. If i am forced to have poor service it may as well be at a big bank.
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June 2020 by James L.
Stay away from this bank. I had a CD here with the maturity date was on a Monday a holiday so I came in Tuesday to move the money to the checking account. Instead of them them rolling the CD account into the checking account they instead took a $200 fee. I asked nicely for them to return it they refused to even during covid. The district manager is extremely rude and he does not care about his customers whatsoever. He never return my phone calls. Corporate couldn't be bothered either. Please don't expect them to help you with anything they are just like all the other big banks they don't care about their customers just excising fees from their pockets. Cash grabbing thieves. I left 91 negative yelp reviews. Somehow they managed to remove them all so here I am placing them one more time. So this time I'm leaving 200 reviews for every dollar they took from me.
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December 2019 by Sara Pohrman
Umpqua has amazing knowledgeable and caring employees. They also have some great mortgage options!!
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September 2019 by Cindi H.
Today I took a check to pay my mother's rent. She says that her landlord insist that it must be dropped off in person. I stopped by on Saturday and they were closed. So today after work I raced there, and I arrived five minutes after 5 PM. Everyone was still working in the bank but they close at five and they all just stood there watching me trying to open the locked door. I gave up and went away. What kind of bank closes at 5 PM? Most people don't even get off of work until 5 PM. All I want to do is drop off a check and apparently there's no way to do that. I want you to know that I would never bank with you. My bank has hours for people available after 5 PM and even on Saturday.
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June 2018 by Matt M.
Great service and its Local Bank! The Ladies are cute and friendly. Customer Service is among the best here! They work for and with you, never against! Love it!
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April 2017 by Jane Lobalbo
Great folks,, great service..
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March 2016 by Joan Nightingale
I bank here because it is convenient, however, I have had several circumstances where things were done that were not quite up to par. I am thinking I may have to change banks which makes me unhappy. Not sure what to do about it. :(