Umpqua Bank is highly praised for its friendly and welcoming staff who acknowledge customers when they walk in and remember their names. Customers appreciate the easy parking, despite some challenges during rush hours. The bank is known for its excellent customer service, with staff like Nicole demonstrating patience and kindness, making account setup a smooth and enjoyable process. Many clients prefer banking at Umpqua over major banks, citing the staff’s professionalism and genuine care. The Hawthorn branch, in particular, stands out for its helpful and friendly team, including managers and staff who create a positive atmosphere. Customers also enjoy amenities like coffee, which was available before Covid. Overall, Umpqua Bank is recognized as a great bank with a wonderful team that values its customers and offers a pleasant banking experience.
Greatest group of people in the world I'm caught is a wonderful bank and each person is great and the fact that they acknowledge you when you walk in and remember your name
August 2023
Milly made my whole experience wonderful- thank you!
March 2023
A great bank with friendly people Easy parking though it can be challenging to get in and out of the lot during rush hour. So be careful leaving the lot
